I really was hoping to give a good review on this resort, sadly there are some things that definitely need highlighting for other travelers to consider before deciding to stay here.
One big plus point for the resort is that their staff were nice and accommodating, even apologetic for the shortcomings of the resort. Free wifi is available but only in the reception area. The location setting puts you much into the whole rainforest concept, which is quite pleasant. I did not encounter any mosquitoes throughout my stay there. Rooms were well-sized, and beds were nice and comfy. Our toilets were clean, no complaints there.
Breakfast depends on the number of patrons. Our first day we enjoyed a buffet breakfast with basic food choices (scrambled and boiled eggs, fried mee, fried rice, fish balls, pancakes & syrup, toast) , while on the second day breakfast was made to order (2 eggs cooked upon choice, sausages, toast and baked beans). Free flow of coffee/tea and fruits on both occasions.
Now for the negative. During our stay we were unlucky enough to be faced with a water supply shortage. Apparently the main pipes that supplied water to this particular resort were faulty and they were still in the midst of repairing the water supply. However, the resort supplied limitless amounts of bottled water to all patrons, and delivered boxes of water on a daily basis to our rooms which was more than enough.
The aircondition unit did not come with an attached thermostat. This meant that the temperature was set for our airconditioning permanently. To regulate the temperature, we had to open the sliding doors and let the outside air in. Of course, due to safety reasons this was not an option at night, which left us freezing inside. There was also no option to easily turn off the airconditioning unless one were able to reach the plug right next to the unit.
The television only had 2 channels available at a time, which was controlled by a central satellite unit located elsewhere. This meant that channels would sometimes be flipped without warning. Picture quality was extremely horrid and mainly white noise, something that you would no longer expect in this day and age. Although your main intentions to be in the vicinity of a rainforest would be more to enjoy nature, we feel that at the rates paid for, the tv facility should at least have been a proper one.
There was a mini fridge, but it was empty. A 'pricelist' was still available to the side of this 'mini-bar' so one would assume it was a service once provided. Tea and coffee making facilities were also nonexistent. We managed to request for a water kettle (we had brought our own hot beverage mixes) but were also told that the availability was limited and subject to demand.
The aircondition unit compressor was located on the verandah, where two wooden seats were placed. However, ours dripped continuously so sitting on the verandah was not an option at all.
We enjoyed the 'night safari' tour that came bundled with our stay, which was basically a drive through the nearby oil palm plantations on a 4x4 with a guide helping us locate animal species, but at RM70 per person, it might be a bit too steep for that, unless we were to go into the actual forests.
Overall, based on the shortcomings above I would rate this place as average. If the place was advertised as a budget stay (and rates reflected that) one would have been more accepting of these shortcomings. Portraying itself as a full-fledged resort then not quite being able to fulfill one's expectations would place itself as nothing but average.
- Official Description (provided by the hotel):
- HAN Rainforest Resort consisting 130 rooms. Free shuttle Resort-Jetty. No peak season surcharge FLAT RATE and 50% discount during promotion period. Free parking space. Large group,corporates,gorvernment agency,student and private association are welcome.Departure point for transfer to Kuala Lumpur, Cameron Highlands and Kuala Besut Jetty. ... more less
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- Also Known As:
- Rainforest Resort Taman Negara Hotel Jerantut
- Rainforest Hotel Jerantut
- Rainforest Hotel Taman Negara