We are from Singapore and came with my family and stayed in the family suite with sea facing view (2 bedrooms) for RM598, this is not a cheap rate, considered expensive and the suite is so dirty, lack of facility maintenance and the aircon is not working well. Therefore we have to request to change room... The customer service was very bad as well, we went around the hotel to see different rooms and they are equally in very bad conditions! But as it was already too late, almost 12 midnight, hence we just have to compromise on the best out of all the worst! But it is not a direct sea facing view anymore!
The next morning we complained to the owner and he is not apologetic at all!!! He said that we don't know how to use the aircon remote control and hence the aircon is not working... How could it be that we don't know how to use the remote control??!! His attitude is very bad and asking so how much do we want for discount? Seeing his bad attitude, we did not even want a discount and said forget it!!!
For your info, there's only local Malays staying in the hotel only! If you are ever thinking of staying in this hotel, PLS THINK TWICE!!!!More
- Free Parking
- Breakfast included