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“Excellent Service”

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The Zenith Hotel, Kuantan
Ranked #1 of 44 Hotels in Kuantan
Reviewed 18 November 2012

In one instant, I saw this young waitress, patiently taking care of all the customer request ... customer first concept ... she'll put down pile of dishes she's about to carry. Just to ensure the guest request is full filled first .... normally they'll finish whatever they are doing and come back to us.

Great management.... room facilities is complete. And again the staff hospitality... excellent.

  • Stayed: November 2012, travelled with family
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1  Thank Azizanm2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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410 - 416 of 545 reviews

Reviewed 13 November 2012

Stayed for 2 nights, good location and close to major shopping complex & businesses. Front-office staff was very efficient. Breakfast was good with reasonable spread of food. Had a minor problem with the table lamp -maintenance was fast to rectify the problem. Overall service was good & the room was great ( Love the shower in the room!). On Sunday morning there is a 'day market' nearby - can mingle with the crowd for local delicacies.

Room Tip: Upper floors with rooms facing the town & view of the sea
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  • Stayed: November 2012, travelled as a couple
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1  Thank BudakARAU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2012

This hotel is probably the biggest in Kuantan town and newest too. Located opposite the biggest shopping mall here (and probably in the East Coast) makes it very convenient to have numerous dining options, not to mention shopping and movie cinemas too.

Parking space capacity is huge and ample and for now it's still free of charge which is a good thing!

The staff at the front desk is helpful and friendly but probably need to polish up a bit on their English language skills. The other hotel staff will also smile when you pass by them which adds to the warmth of this place.

This is because, upon entering the lobby, the interior deco (which is probably just my personal taste and opinion) does give a certain feeling of 'rigidity and coldness' by having too much of 'hard' elements eg marble tiles, metallic-deco-thingy overhanging the front desk, glass, minimal carpeting and minimal wooden finishings ...it does feel a bit bare as compared to other tropical-themed resort in this town.

However, everything is still nice, clean and spanking new since the hotel is just a little over a year or two now.

The deluxe room that we stayed in is also about average and the deco is already somewhat expected and replicated in almost all the hotels nowadays- mainly hardboard or chipboard furniture does give it a sense of 'cheapness' . Mattress is comfy but pillows too soft for my liking.

Tried to order in-room dining service but changed my mind since was told it'll take about an hour or more of waiting time since there were 'eight' orders in queue ! Well, that gotta improve given the number of rooms and the expected volume of guests here ...

The so-called infinity pool is also a misnomer since you can clearly see the border at the far end (tiled wall instead of glass for the infinity effect)

Breakfast buffet spread is superb with lots of variety...

In short, a pleasant stay, however, i still prefer somewhere closer to the beach and the sea cos that's the whole point of coming to this part of the country...

  • Stayed: November 2012, travelled with family
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Thank MG5554
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2012

Stayed there when they newly opened. Highly recommended. They even put a water dispenser at the front desk. Worth checking this hotel out. The surrounding area looks new with sizable clubs to patronize. Breakfast has a good spread and on top floor.

  • Stayed: December 2011, travelled with family
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1  Thank damianteh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2012

Located near the town of Kuantan, it is a good location to rest and reach town within minutes. The Junior suite room is big and with a very comfortable and had a working desk for business person to do their job comfortably. Shower room is great, so it give you the good and comfortable shower Breakfast is serve with adequate variety of food, and with comfortable seating but do aware that you need to line up for food during peak season other than that it should be fine.

  • Stayed: June 2012, travelled on business
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Thank MaxChin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2012

Stayed 2 nights for my 2nd visit. Clean, comfortable and quiet room.
Friendly front-desk staff. Had a nice surprise as I was given a complimentary fruit platter.
Nice, modern gym.
Breakfast had lots of choices but Sunday morning was very busy-waited till 10 am to get a seat.
The nearby mall had more shops opened.

  • Stayed: October 2012, travelled on business
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Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2012

Good check in and cheackout.

One good thing that I like is that you nead your room card to get the lift to your room which is a nice security feature and its a shame more places don't do it.

Good clean room , with good shower and plenty of hot water no matter what tie of the day or night. Everything worked in the room as well.

Had breakfast which I don't normly manage as we are usualy checking out very early in the morning. It was great with a wide selection of just about everything you could wish for.

Not far from the airport and a good shoping mail near by and there are plenty of places to eat , if you do not want to eat in the hotel.

  • Stayed: August 2012, travelled on business
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3  Thank Normthefisherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Zenith Hotel, Kuantan

Address: 6 Jalan Putra Square | Putra Square, Kuantan 25300, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Kuantan
#1 Luxury Hotel in Kuantan
#4 Best Value Hotel in Kuantan
Price Range: £44 - £68 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Zenith Hotel, Kuantan 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Jewel of the East ..... Centrally located in the heart of Kuantan town and the ICT Hub, The Zenith Hotel & Sultan Ahmad Shah Internation Convention Centre (SASICC) is set to revolutionize the face of business-class hospitality in Malaysia.It offers 519 modern and luxurious accommodations, and a 6000-seating capacity ballroom and exhibition hall with state-of the-art meetings, incentives, conventions and exhibitions (MICE) facilities. the hotel tower, which is part of the largest development on the East Coast of Malaysia, is stands at 24-floors featuring a distinct modern facade that will majestically alter Kuantan's ksyline.The Zenith Hotel & Sultan Ahmad Shah International Convention Centre (SASICC) is the epitome of both class and luxury. ... more   less 
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Also Known As:
The Zenith Hotel, Kuantan Hotel Kuantan

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