Before I put my reservation through booking.com, I've read so many good review about this hotel. Strategic location, big and nice room, clean, huge lobby and etc. Yes the hotel is centrally located at Kuantan town, just opposite to ECM. However, I still find the service and facilities equal to a local 5 star hotel brand, but not international standard yet.
1. The car park attached with the convention center, and it is quite dark, especially for ladies drivers or guests. Where are the securities?
2. Huge lobby, and why the sitting sofa is so far away from the check in counter?
3. Check in, why are the FO looked so robotic? But they still able to answered the questions that I've asked. FO is the first ppl to meet with the guests, if their facial expression is robotic, I'll feel that I'm not welcome.
4. The door card is not sensitive. I have to try few times on the door then it only could open.
5. Air condition is not cooling but warm. I woke up in sweating condition. :-(
6. During check in, the FO asked me if I want to check in follow the name booked via booking.com or follow IC? Aren't you all should have a standard SOP on how to key in the guest name? This is kinda funny for me.
Overall, I can't say it is a good staying experience for me, but I can't say bad either. Just not a 5 star to my standard requirement. But I'm happy that Kuantan have the 5 star hotel.
- Official Description (provided by the hotel):
- Jewel of the East ..... Centrally located in the heart of Kuantan town and the ICT Hub, The Zenith Hotel & Sultan Ahmad Shah Internation Convention Centre (SASICC) is set to revolutionize the face of business-class hospitality in Malaysia.It offers 519 modern and luxurious accommodations, and a 6000-seating capacity ballroom and exhibition hall with state-of the-art meetings, incentives, conventions and exhibitions (MICE) facilities. the hotel tower, which is part of the largest development on the East Coast of Malaysia, is stands at 24-floors featuring a distinct modern facade that will majestically alter Kuantan's ksyline.The Zenith Hotel & Sultan Ahmad Shah International Convention Centre (SASICC) is the epitome of both class and luxury. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Ctrip TA, Agoda, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your The Zenith Hotel, Kuantan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Zenith Hotel, Kuantan Hotel Kuantan