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“Busy Hotel”

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The Zenith Hotel, Kuantan
Ranked #1 of 43 Hotels in Kuantan
Certificate of Excellence
Petaling Jaya, Malaysia
Level Contributor
172 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Busy Hotel”
Reviewed 15 November 2013

Since my last 2 visits, this hotel certainly seems to be busier now.
The room was clean except for one window pane which was covered with bird droppings!
I didn't use the pool but did use the gym on the 4th floor.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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490 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 November 2013

I really mad the worse choice of my life staying at this hotel. Although new, but cleanliness is so bad and service is very slow and rude.Its a disgrace for such a hotel which claims to be the best i Kuantan provides such service ad product. I was shocked to check in to find that my toilet bowl was stained with human waste, and there was hair under the pillows as well. I called the reception and they told me that they cant change room as there are no maids around. Therefore, I had no choice but to stay for 1 night and check out the next day to move to Grand Continental Hotel which although old but well maintained with well trained and courteous staff. Never again Zenith but definitely at Grand Continental Hotel.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Donny L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malaysia
Level Contributor
97 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 4 November 2013

Stayed at the hotel for 2 nite last weekend. The hotel is one of the 'twin tower' building of SAS convention center, with the other tower comprise of office space, rather literally space, as saw that the building (other tower) is almost empty. The buidling is quiet huge (compare to the surrounding) so as the lobby, dinning place and rooms. Can't say the same thing about the pool though. The decoration is more of modern theme, which is not to my liking and nothing to shout about, just it is quiet new. The hotel is located more to the town area, cross the road, there is a shopping mall. There also rows of shops nearby, further up there is the state main stadium. So for beach seeker/tourist, there isn't any nearby. The room is rather spacious, even the smallest room is larger than average (about 32 sq m). It is too spacious that the room look relatively empty. But it is well equipped with anything one required for a stay. The choice of TV channels available is not to the 5 star standard, really boring and the picture not that sharp. Wi fi, well it is supposed to be available, but during the stayed, could never get it connected.

The breakfast is quiet variety. There are few main meal to choose. And the staffs are rather friendly and helpful, even when the place was almost jammed pack with people (was there during a long weekend and festive time). My encountered with the hotel staffs were rather nice, from the reception, room service and when checking out, all the staffs were informative and helpful, but probably it is true some of them rather hard to give a smile.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nik71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 November 2013

The hotel has remained a disappoinment even after my 2nd visit. There was no warm welcome or smiling faces greeting us when we arrived. Not even an offer for assistance with our luggage. While queing up to check in, the bellboys just passed us as if we were not there. We checked in around 2.15 pm but were told that the room was not ready and asked to wait. After 15 minutes and checking with the Front Desk staff, the room was still not ready. Again we were asked to wait. When ask for how long, the staff answered that she didn't know. To cut the long story short, the room was ready after another 15 minutes of waiting. Nobody helped us with our luggage. Everthing was apparently Do It Yourself in Zenith.

Luckily, the room was OK, though the curtains had holes in them.

Another thing, the newspaper was not delivered as promised.

The parking area was dark as it wasnt lighted properly. Could be dangerous for guests especially ladies.

The food below expectation.

Conclusion - I will not recommend Zenith Kuantan unless all hotels in Kuantan are fully booked.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Zulm0hd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 November 2013 via mobile

Before I put my reservation through booking.com, I've read so many good review about this hotel. Strategic location, big and nice room, clean, huge lobby and etc. Yes the hotel is centrally located at Kuantan town, just opposite to ECM. However, I still find the service and facilities equal to a local 5 star hotel brand, but not international standard yet.
1. The car park attached with the convention center, and it is quite dark, especially for ladies drivers or guests. Where are the securities?
2. Huge lobby, and why the sitting sofa is so far away from the check in counter?
3. Check in, why are the FO looked so robotic? But they still able to answered the questions that I've asked. FO is the first ppl to meet with the guests, if their facial expression is robotic, I'll feel that I'm not welcome.
4. The door card is not sensitive. I have to try few times on the door then it only could open.
5. Air condition is not cooling but warm. I woke up in sweating condition. :-(
6. During check in, the FO asked me if I want to check in follow the name booked via booking.com or follow IC? Aren't you all should have a standard SOP on how to key in the guest name? This is kinda funny for me.
Overall, I can't say it is a good staying experience for me, but I can't say bad either. Just not a 5 star to my standard requirement. But I'm happy that Kuantan have the 5 star hotel.

Stayed November 2013, travelled with friends
Helpful?
1 Thank YY625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moratuwa, Sri Lanka
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 October 2013

I visited this hotel with my family on our way back to Johor Bahru after a wonderful stay at Langkawi. The first thing that comes to your mind when you enter this hotel is that it is very new. The lobby is huge with contemporary art and everything is neat and clean. The same story applied for the rooms as well. All of them were very new with new furniture, bathroom fittings etc. The staff was very helpful and attended to your every need without hesitation. It's located in the middle of the city so it's convenient for anyone who wants to shop. It suits as an ideal place to hold conferences and meetings. I would recommend this hotel to anyone.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank keveend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 23 October 2013

PRO
New hotel, best location in the middle of town, Shooping mall just opposite the hotel, near state stadium. breakfast: lots of option. dinner : worth of money. Check out 2:00PM (most hotel 12:00PM)

CON
Staff : it is hard to see the front line staff to give you a smile. (may they are too busy). At the time i check in, the receptionist that entertain/accomodate me is Bernard. he very helpful but still hard to throw a smile. for him i give him below average.
Lift : very Slow

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Zenith Hotel, Kuantan

Property: The Zenith Hotel, Kuantan
Address: 6 Jalan Putra Square | Putra Square, Kuantan 25300, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Kuantan
#1 Spa Hotel in Kuantan
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — The Zenith Hotel, Kuantan 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Jewel of the East ..... Centrally located in the heart of Kuantan town and the ICT Hub, The Zenith Hotel & Sultan Ahmad Shah Internation Convention Centre (SASICC) is set to revolutionize the face of business-class hospitality in Malaysia.It offers 519 modern and luxurious accommodations, and a 6000-seating capacity ballroom and exhibition hall with state-of the-art meetings, incentives, conventions and exhibitions (MICE) facilities. the hotel tower, which is part of the largest development on the East Coast of Malaysia, is stands at 24-floors featuring a distinct modern facade that will majestically alter Kuantan's ksyline.The Zenith Hotel & Sultan Ahmad Shah International Convention Centre (SASICC) is the epitome of both class and luxury. ... more   less 
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Also Known As:
The Zenith Hotel, Kuantan Hotel Kuantan

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