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“Hidden gem!” 5 of 5 bubbles
Review of Hotel Sentral Kuantan

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Hotel Sentral Kuantan
Ranked #8 of 43 Hotels in Kuantan
Penang Island, Malaysia
Level Contributor
135 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 273 helpful votes
“Hidden gem!”
5 of 5 bubbles Reviewed 6 September 2012

Hotel Sentral Kuantan – room 1612
After a long drive across Malaysia we wanted just three things, a speedy check-in, a quiet spacious clean room and true hospitality. Initially we booked 2 rooms for one night, one with 2 separate beds, absolute non-smoking and if possible highest floor. Check-in was not only very fast, it was professional and we were also met by friendly courteous, hospitable staff who knew who we were!!!! Room 1612 as well as our second booked room was perfect. Beds were clean, comfortable and extremely inviting. Room comes with desk/small hanging cupboard with some space for folded clothing/ coffee + tea facilities/flat screen TV/ good reading lights above beds/fully equipped bathroom soap/shower gel/shampoo which has a pleasant fragrance. Fluffy towels and bath mat/toilet had a good “seat” and the toilet paper was heaven! Breakfast is mainly Asian orientated but the staff knows how to treat their guests, a reasonable request will be honoured with a smile! Dinner at the hotel is good; there is absolutely no need to go searching for a restaurant. Portions are big enough to satisfy a big eater. Dining in is not expensive and food quality is superb! Hotel SENTRAL KUANTAN is ideally situated to start various trips; the hotel staff is more than willing to give good advice. In the hotel lobby is a stand with various suggestions. We found the rooms very quiet; in fact the rooms are equipped with air conditioner which has a silent mode, absolutely heaven! We were so impressed that we booked another two nights and we would not hesitate to book an entire two week holiday at the hotel Sentral/Kuantan. We have absolutely no hesitation in recommending this hidden gem. The hotel is well maintained and if something does need fixing it is done within 10 minutes now you try to find that in other hotels!!! Hotel SENTRAL/KUANTAN has its own secure parking. This is the sort of hotel one is made welcome and this is a hotel which shows you the true Malaysian personalized hospitality, something other (more expensive) hotels lack!

Room Tip: we always ask for a 100% smoke-free room and as high as possible, we always ask for 2 seperate beds...
See more room tips
  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank overseaswriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, 25 November 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found our staff are efficient, you enjoyed the clean and comfortable room, and most of all you are satisfied with the hotel location though is very much debated topic.

It is our great pleasure to receive such a wonderful compliments and I will definitely share to all my colleague and staff.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

132 reviews from our community

Traveller rating
    16
    60
    41
    11
    4
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
KL
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 30 July 2012

Overall good value for money, clean and good-sized rooms. We arrived close to 8pm for a 1 night stay and parking were plentiful in front of the hotel. Our family room on the 6th floor has a double and a single bed. Fortunately, the room did not face the main road and merely only the side of the hotel, so we were spared the unpleasant traffic noise others commented about.

Room is kid friendly enough with no sharp edges or objects to climb. Hotel provided a good mix of tv programs including cartoon channels. Kettles, fridge and hair dryer are available. However, do note that babycots are not available. We did stay for breakfast before departing and found it to be acceptable.

Strongest point for the hotel is the size of the room which could easily fit another double-bed. We always find space valuable for our toddlers to stretch themselves. Overall, we would recommend the hotel and will not hesitate staying here again.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank KBanks1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, 24 August 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stayed with us at Hotel Sentral.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 5 July 2012

Check-in this hotel as my transit to visit Water Park in Bukit Gambang State of Pahang. Even this hotel was rated as 2 star (i guess), but the services of the hotel was really good and nice. The room was so sweet in design (simple and look sweet) and so clean. Just the breakfast need to add in more menu for those who really enjoy the breakfast like me. Staff are friendly and helpful.

  • Stayed July 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mybstan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Sentral Kuantan, responded to this review, 8 July 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stayed with us at Hotel Sentral. It is also a great pleasure to receive such a wonderful compliments and I will definitely share to all my colleague and staff.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
36 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 28 June 2012

We had no choice cos all 5 star hotels were fully booked!
Kuantan is so popular, u have to book b4 hand
We were plesantly surprised cos its NEW, Clean and good beds and comes with breakfast.
However its location is bad.
Shopping is nil

  • Stayed June 2012
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MrsBoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Sentral Kuantan, responded to this review, 4 July 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is glad to know that you are satisfied with clean & comfortable room.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
81 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 bubbles Reviewed 28 May 2012

My friend and I were looking for a hotel to stay in Kuantan and we came across this hotel in Tripadvisor. We tried booking the rooms in Agoda however there were no rooms available on the date that we chose and therefore we decided to call the hotel directly.

The hotel is located in the heart of Kuantan town, next to the river. Here's my review:

Price:
RM 118 per night (prices subjected to change; breakfast included)

Room :
- 1 queen size bed (3 pillows)
- Air-conditioned
- Fridge, kettle, tea and coffee, mineral water (x2), safety box
- Towels, shampoo, soap, hairdryer

Location:
- City centre
- 10 min walk to riverside restaurants
- 5 min walk to 7-11
- Opposite the hotel has a shop that sells Kuantan's dried seafood products (i.e. salted fish)
- 20 mins walk to St Thomas Church
- 20 mins drive to Teluk Chempedak beach

Pros:
- The hotel is newly renovated so everything is brand new
- The price is reasonable
- Place is comfortable and pleasant to stay in

Cons:
- Not next to the beach
- Music is played on the central loudspeakers from 7:00 a.m. onwards and you can hear the music from your room
- The hotel barred my room access on the second day even though they were informed that we were staying there for 3 days two nights. I had to go back down to the reception to "re-validate" my room key

Additional Notes:
Overall, I would say this is nice comfortable place to stay in with reasonable prices. If you are looking for somewhere near the beach, this would not be a good choice. However I wish they would turn down the volume of the music as it disturbed my sleep.

Room Tip: Try to get rooms that is not facing the main road
See more room tips
  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank hypernut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Sentral Kuantan, responded to this review, 4 July 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location and you enjoyed your stayed with us at Hotel Sentral. It is also a great pleasure to receive such a wonderful compliments and I will definitely share to all my colleague and staff.

Thank you for pointing to us the issue in regards of the volume of the music. We had addressed the issue and hopefully on your next visit, you’ll be able to notice the positive improvements.

We await your return as our esteemed guest on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maastricht, The Netherlands
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 15 May 2012

I have stayed in the Hotel Sentral for one night only, as a stop over between the East Coast and KL. I would say it is a basic Hotel, clean, with free Wi-Fi. Staff was friendly and professional. Breakfast was very basic but for the price we payed, it was fair. Overall, great value for money. For a stop over it is more than enough.

Room Tip: rooms facing the front side can be very noisy because they face the main road
See more room tips
  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Emigras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Sentral Kuantan, responded to this review, 4 July 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found our staff are efficient, enjoyed the clean and comfortable room, and most of all you are satisfied with the hotel location though is very much debated topic.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toowoomba, Australia
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 7 May 2012

We stayed here for 2 nights after staying in hotels further north that were questionable and this one came like a breath of fresh air! Room was good & clean, bathroom very small (the toilet after being repaired did not work though!). Restaurant was pleasant with helpful staff and a varied menu. Decor was very interesting!
A life and death feat to cross the road to access this hotel ensued every time we came and went.
The river at the back made for pleasant evening walks. All in all, pleasant.

Room Tip: Try to find a room with a view!
See more room tips
  • Stayed April 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Suzanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hotel Sentral Kuantan, responded to this review, 4 July 2012
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found our staff are efficient, enjoyed the clean and comfortable room, and most of all you are satisfied with the hotel location nd environament.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sentral Kuantan

Property: Hotel Sentral Kuantan
Address: 45P Jalan Besar | Kuantan, Pahang, Kuantan 25000, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 43 Hotels in Kuantan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Sentral Kuantan 3*
Number of rooms: 97
Reservation Options:
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