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“Nice stay for 5 nights”

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Hotel Sentral Kuantan
Ranked #8 of 44 Hotels in Kuantan
Reviewed 22 July 2013

I was in Kuantan for 5 nights for official duties: from 1-5 July 2013. I had a room facing the Kuantan river, quite a small room but was cozy enough. The bed, aircon and shower was really good. And breakfast was decent. The hotel is right in the town centre, and local food is easily available nearby. I find the staff really helpful. Don't forget to visit Teluk Chempedak, a nice beach a short distance away. I went to a small pub at Teluk Chempedak. I had a car with me so moving around was not a problem, and parking space was easily available around the hotel.

Room Tip: A room facing the Kuantan River is good.
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  • Stayed: July 2013, travelled on business
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Thank VicDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 13 September 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you and breakfast of the hotel is up to mark. I shall definitely share your positive feedback with our teams.

We certainly look forward to welcoming you back in not too distant future.

Thank you and best regards.
General Manager

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104 - 110 of 147 reviews

Reviewed 29 June 2013

We were there 2 nights with a tour group.
Most of the rooms alloted to fellow travel mates were having windows facing the inside of Hotel.
Hotel corridor smells of cigarette smoke. Breakfast is very ordinary and about the same for both days. The porridge could be better if it is warmer.
There is a shop directly opposite the Hotel that sells dried stuff like salty fish, dried cuttlefish, dried anchovy but it closes for the day at 8:30pm.
Just down the road, there are other shops. Most were closed by the time we reached the hotel. We sighted a pharmacy, a coffee shop selling Bak Ku teh (chinese food - herbal pork rib soup). The nearest shopping complex is located a distant away.
In the Hotel, there is a roof top terrace selling refreshment. View of Kuantan River could be sighted here.
But it is opened only during certain hours of the day (if I remember correctly - 5pm-10:30pm).
One is not able to walk along the Kuantan river bank now as it is being fenced off for some construction work.

  • Stayed: June 2013, travelled with friends
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1  Thank ZhaoXiuMei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 6 July 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room. Between, I have taken note on your comment with regard of the breakfast foods. We had addressed the issue and hopefully on your next visit, you’ll be able to notice the positive improvements.

To add on, Hotel Sentral is located in middle of main city town which walking distance to The Kuantan Mosque and the River Cruise services. On top of that, it is 10 minutes drive away from major shopping malls and 15 minutes drive to the famous tourist spot, Teluk Cempedak Beach. It is also easy access to many restaurants, eating stalls and coffee shops.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
________________________________________________________________________________________________________

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Reviewed 25 June 2013

We stayed for 2 nights in a family room (no.1615). Things we like about the hotel:
The room is spacious, simple and tastefully decorated. It has some view of the river on one corner and street view at the front. The TV reception is great and has a wide variety of channels. The hotel is near to lots of shops and eateries. The breakfast is scrumptious though there is only limited spread of local and western food. The response to our call for help with the safe box was prompt and the staff resolved the problem efficiently.

Things that can be improved on:
The area around the sink in the toilet has limited space for placing our toiletries, it would nice to have a shelf above the sink for this purpose. The car park at the back of the hotel would do better with paved road.

Overall we enjoyed our stay in this hotel and would recommend it to our friends and family.

Room Tip: According to staff, all family rooms are facing the street, choosing a higher floor might be better.
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  • Stayed: June 2013, travelled with family
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Thank BusymummyJR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 6 July 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room and you enjoyed your stay with Hotel Sentral.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager

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Reviewed 12 May 2013

Stayed at this hotel numerous times during my work trip to Kuantan. Prices are reasonable. Firstly, there are ample parking space behind the hotel for guests, and on my trips there is a security guard guarding the entrance of the parking which makes me feel much safer leaving my car there. Check in was simple and prompt, staffs were friendly and accommodating.

Rooms are modern and cozy with nice LED lighting. 32" LCD TV with Astro satellite TV channels. I took the room with no view (centre of the hotel) but that didn't bother me. Had another room before with the view of the Kuantan River. Wifi was quite poor at certain rooms I stayed at, but its free so cant complain much on that. Room size is just enough for a comfortable night sleep. Toilets show signs of running down on my last visit. But in general it is still okay with hair dryer, hair shampoo, soap.

Breakfast is simple but adequate. If you prefer better food, walk across the hotel and there are some Malay restaurants. Walk across further up about 10-15 mins and you can find yourself at the best local coffee shop aka Kopitiam, Hai Peng Kopitiam, serving the best hainanese coffee and toasts. Never had lunch/dinner in the hotel as there are plenty of good eateries all less than 5km from the hotel. There are laundry shops, 7eleven, petrol station all within 5mins walking from the Hotel.

My only complaint is that the rooms sometimes smell of smoke when checking in. Housekeeping should ensure smoke smell is very much less if its a smoking room.

Room Tip: Rooms facing the Kuantan river are generally more quiet. Let them know if you prefer a room with a v...
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  • Stayed: August 2012, travelled on business
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2  Thank JaysonYJW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 25 May 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are grateful to have your continuous support and visit to our hotel during your numerous times of working trip to Kuantan.

It is good to know that you found our staffs are friendly and helpful, and you enjoyed the clean and comfortable room as well. Most of all you are satisfied with the hotel location though is very much debated topic.

To add on, Hotel Sentral is located in middle of main city town which walking distance to The Kuantan Mosque and the River Cruise services. On top of that, it is 10 minutes drive away from major shopping malls and 15 minutes drive to the famous tourist spot, Teluk Cempedak Beach. It is also easy access to many restaurants, eating stalls and coffee shops.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2013

We stayed for one night in this hotel. It was okay. The staff is really nice and the room is big. The bathroom looked old despite what others say. A little mold under the sink of the bathroom. We had a room which didnt have a view at all, but we payed offcourse less then the room with a view. I regret that because you couldnt see day or night, you have to turn the lights on all day. The hallway smells old, i think it is the carpet, someonse else said that in a review to. The room also smells a bit so i tried to open the small window, but a smell of cigaretes came in so I closed it and turned on the airco.

The room is noisy, you can hear others in the hallway or in the other room, it didnt bother me , i only heard people in the morning.

Breakfast is nice, not a lot, but they keep filling it up. I found it funny that they cut everything in half, like the mini muffins and the already small spring rolls. The nasi is nice and they also havefried eggs, toast, smoked turkey strips, milk and cornflakes.

Small elevators but there are to and they come fast. Wifi is very slow.

If you are looking for a cheap place to sleep which is clean and okay and with good breakfast visit this hotel. I didnt find evrything close, i took a taxi to get to the eastcoast mall.

Room Tip: Goedkoop hotel met iets meer dan basis, clean hotel with a bit more then basic. Drinking facilitis i...
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  • Stayed: May 2013, travelled with family
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1  Thank J A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 25 May 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found our staffs are friendly and helpful, and you enjoyed the clean and comfortable room as well.

Between, we are deeply regretted to know that your stay at the specific room was unpleasant due to the air-circulation issue. We have taken note of your comments and please be assured your feedback has been taken seriously for improvement purposes.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2013

Despite a relatively new hotel, there are signs of running-down. Rooms are poorly maintained, unlike the Hotel Sentral Georgetown that I previously stayed. Many fittings in the bathroom were fallen apart. However the hotel is located in a good location, right at the centre of the town. Good choice for guests who are not driving.

Room Tip: There are rooms without proper view, be careful during reservation.
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  • Stayed: April 2013, travelled on business
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Chonghy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 25 May 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you are satisfied with the hotel location though is very much debated topic. To add on, Hotel Sentral is located in middle of main city town which walking distance to The Kuantan Mosque and the River Cruise services. On top of that, it is 10 minutes drive away from major shopping malls and 15 minutes drive to the famous tourist spot, Teluk Cempedak Beach. It is also easy access to many restaurants, eating stalls and coffee shops.
Meanwhile, we have taken note of your comment in regards of the room condition which is not well maintained and please be assured your feedback is taken seriously for improvement purposes.

We hope you will be able to notice the improvement in your next visit and we sincerely look forward to the opportunity of welcoming you back.

Thank you and best regards.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2013

Stayed at the hotel for 4D 3N.
Positive:
1. The location is perfect. Almost everything is in a walking distance. RnR restaurant is perfect for a hearty lunch is located right in front of the hotel. Mini market, 7eleven is also nearby.
2. A lot of parking space available behind the hotel. (for customers only).
3. The room is basic but clean and comfy.
4. The breakfast was limited but tasty. ( i love the nasi lemak!)
5. The service was good and friendly , NONSENSE&DRAMA-free. Unlike several 4stars-5stars hotels i went before. The receptionists were friendly and very professional. Keep the the good work!
6. Stayed at 1606, even though there's no view but it is comfy enough for me&hubby.
7. The guard is also friendly and made me feel so secure (of my car).
8. Satisfied with the facilities. aircond, mini bar, water heater..everything were perfectly fine and NEW!!

The negative:
1. Should provide more variety for breakfast.
2. Booked through booking.com, the price was higher than the walk-in price. So, just call the hotel directly instead of using online booking.(paid rm 440 for 4D3N).

Overall, i love this hotel and will stay again here.

Room Tip: request for a room with a view.
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  • Stayed: April 2013, travelled as a couple
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2  Thank dilla0307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 25 May 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you found our staffs are friendly and helpful, and you enjoyed the clean and comfortable room as well. Most of all you are satisfied with the hotel location though is very much debated topic.

To add on, Hotel Sentral is located in middle of main city town which walking distance to The Kuantan Mosque and the River Cruise services. On top of that, it is 10 minutes drive away from major shopping malls and 15 minutes drive to the famous tourist spot, Teluk Cempedak Beach. It is also easy access to many restaurants, eating stalls and coffee shops.

Meanwhile, we have taken note of your comments in regards of insufficient foods choices for breakfast. Please be assured your feedback is taken seriously for improvement purposes.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sentral Kuantan

Address: 45P Jalan Besar | Kuantan, Pahang, Kuantan 25000, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 44 Hotels in Kuantan
Price Range: £15 - £29 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sentral Kuantan 3*
Number of rooms: 97
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