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“Good service with reasonable price”

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Hotel Sentral Kuantan
Ranked #6 of 43 Hotels in Kuantan
Kuala Lumpur, Malaysia
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Good service with reasonable price”
3 of 5 bubbles Reviewed 5 October 2013

We had a 3 nights business stay here. the service is quite good - good to excellent i would say. had a superior twin room. clean hotel. most of the staff are friendly except the managers ( i supposed). free wifi. not many choices of foods served for breakfast but it is enough since it is tasty and delicious an clean. maintenance staff are also good in doing the work. the electricity in my room keep blacking out. not sure of what. maybe because of the heater. scared me. but so far, went it through. guarded dedicated parking area behind the hotel.pricewise, very very reasonable.

Room Tip: ask for a river view and high level room.
See more room tips
  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FaraMohd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, 14 November 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you. In between, we have taken note of the electricity issue you had highlighted to us.

Please rest assure, issue will be addressed and we look forward to welcoming you back in not too distant future to evaluate us once more.

Thank you and best regards.
General Manager
______________________________
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Write a Review

134 reviews from our community

Traveller rating
    17
    61
    41
    11
    4
See reviews for
54
24
12
20
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Frauenfeld, Switzerland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

I had a stopovernight in this hotel and its pretty close to the mosque and thers a busstation from where you can get to teluk chempedak. The breakfast in the morning was excellent and the room was equipped reasonable. But there was a rotted, musty smell in the floor and the room which made may stay not very confortable.

  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luca D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, 14 November 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you and security f the hotel is up to mark.

To add on, Hotel Sentral is located in middle of main city town which walking distance to The Kuantan Mosque and the River Cruise services. On top of that, it is 10 minutes drive away from major shopping malls and 15 minutes drive to the famous tourist spot, Teluk Cempedak Beach. It is also easy access to many restaurants, eating stalls and coffee shops.

We certainly look forward to welcoming you back in not too distant future.

Thank you and best regards.
General Manager
___________________________________________
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 14 September 2013

This is a smart hotel where everything works. A/C with self controls, Wi-fi, movie channels, hot water, coffee jug, hair dryer, large comfortable bed etc. The standard double rooms are well designed with no wasted space with very nice bright spotlessly clean bathrooms. The hotel is on the river, but the 2km walkway along the river is being upgraded and wont be ready for some months. The hotel roof top terrace gives super views and a nice breezy place to relax. Friendly helpful staff .Enough choices for breakfast to satisfy anyone. The walk-in rate was RM123 + taxes came to RM128/night. If you arrive in Kuantan by bus, Hotel Sentral is a 10-15 minute walk from the main town bus station ( Hentian Bandar).

Room Tip: The higher floors give the best views. Try and get one on the river side
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vera R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, 14 November 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you.

We sincerely request you to return as our esteemed guest on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 5 September 2013

I was on my outstation trip and too tired to drive back home. Surf on the web from my smartphone to check the reasonable hotel in Kuantan. Based on the reviews from tripadvisor i decided to stay at Hotel Sentral located at Jalan Besar. There's only twin sharing room available for RM148/night. Checked in, and satisfied with the interior. My guess is the hotel has been refurbished 2-4 years ago. The interior is modern complete with flat screen tv & safe box.

However, upon meticulous inspection, you can see that most room finishes and items are cheap. The wood finish is actually plywood, the dustbin is rusty and the carpet faded. Nevertheless, it is clean and pleasant to my eyes. I'm not a fussy traveller and think this hotel can beat Tune Hotels for its value for money.

The staffs are very friendly and helpful. Not to forget, they serve delicious breakfast and refreshing orange juice. Keep up the good work!

Room Tip: Try to get upper level rooms facing the Kuantan river.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kamal84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, 13 September 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoyed the stay with us. Between, I have taken note on your comment with regard of rusty dustbin and faded carpet. We had addressed the issue and hopefully on your next visit, you’ll be able to notice the positive improvements.

To add on, Hotel Sentral is located in middle of main city town which walking distance to The Kuantan Mosque and the River Cruise services. On top of that, it is 10 minutes drive away from major shopping malls and 15 minutes drive to the famous tourist spot, Teluk Cempedak Beach. It is also easy access to many restaurants, eating stalls and coffee shops.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
chennai
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 4 September 2013

stayed one night & was very impressed with the location, cleanliness, staff courtesy and location. the room was well done, comfortable bed & had all the facilities for relaxation. being very close to the river and the main area, evening walk is a delight.

Room Tip: corner room was spacious
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ashok s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, 13 September 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room and you enjoyed your stay with Hotel Sentral.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 27 August 2013 via mobile

Modern style hotel with clean room.

Breakfast is simple yet okay,
There were another group of tourists during my visit, hence to accommodate large group they actually set up table at lobby right in front reception counter which is very weird.

Overall its quite okay for the price

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SheanneLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, 13 September 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you.


We certainly look forward to welcoming you back in not too distant future.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 20 August 2013 via mobile

I went to this hotel for business trip. Stay there for 1 night. We receive a very warm and welcoming greeting by the staff, especially the receptionist and security guard. The room is quite small but it is ok. The bed is comfortable, lcd tv with astro, and delicious breakfast. Free parking and strategic location are bonus point!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aidil85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, 13 September 2013
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you and security f the hotel is up to mark. I shall definitely share your positive feedback with our teams.

To add on, Hotel Sentral is located in middle of main city town which walking distance to The Kuantan Mosque and the River Cruise services. On top of that, it is 10 minutes drive away from major shopping malls and 15 minutes drive to the famous tourist spot, Teluk Cempedak Beach. It is also easy access to many restaurants, eating stalls and coffee shops.

We certainly look forward to welcoming you back in not too distant future.

Thank you and best regards.
General Manager
_____________________________________________________________________________
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sentral Kuantan

Property: Hotel Sentral Kuantan
Address: 45P Jalan Besar | Kuantan, Pahang, Kuantan 25000, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 43 Hotels in Kuantan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Sentral Kuantan 3*
Number of rooms: 97
Reservation Options:
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