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“a subtle letdown”

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Hotel Sentral Kuantan
Ranked #8 of 44 Hotels in Kuantan
Reviewed 23 December 2013

Getting to Kuantan aftermath the flood was uneventful; but there shouldn't be any excuse for serving customers with dirty stained towels and dusty room. Despite adequate basic amenities; it is expected to be clean at least. Good shower pressure & exhaust fan are commendable. Checking in & out were both smooth; thanks to the well-versed staff. The room price includes breakfast which could have been a lot better compared with other Sentral Hotels around Malaysia. It could be disastrous if everyone decides to come down around 8.30-9.30am over the weekends..quite challenging for a 97 rooms hotel. Plenty of room for improvement especially on the menu & taste. Parking spaces are available behind the hotel (within the green gate) and security guards are seen roaming the area as it is located near the main road. Wifi is slow though. Wonder if something could be done to enhance the experience walking beside the Kuantan River..quite scary for a night stroll after dinner. Discounts for the boat ride excursion can attract more business during off-peaks. Pak Akob Ikan Patin by the river which is also behind the hotel well-recommended for traditional lunch menu can be quite busy on weekdays. Naturally, a nice quiet location to be in Kuantan town instead of staying by the beach but quite far from the main shopping area which is around the Stadium Darul Makmur.

  • Stayed: December 2013, travelled with family
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1  Thank Lady Diamond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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92 - 98 of 147 reviews

Reviewed 20 December 2013

Booking via phone is at ease, you can always call them at +609-5659999 for your booking. The lobby is spacious in terms of its layout planning with minimal decor and furnishing, of course no fancy frills. Their theme color of mass creamy white and hints of red were brilliantly use without overwhelming the space. Registration/reception is of simple functional design and it allow the ease-flow of 3 staff behind it, which must be due to the practical design of it.

Our room was at Mezzanine floor and was a bit skeptical since never before in our entire hotel-hopping experience, did we had rooms at mezzanine floor. Of course we were already informed earlier during the booking that they only had rooms without view available, so our room definitely doesn't have any view outside of it. But for RM90++, the room fulfill our expectation satisfactorily. Design concept and its layout is neat with ample circulation. Most importantly it is clean without any mold or dark stain. The bathroom however was a little bit tight in terms of circulation, perhaps due to the size of the room, but all fittings are in good working condition.

The room comes with complimentary breakfast but we didn't try it though, as we are anticipating another gastronomic adventure for local food, so we hardly can't comment on that. The coffee house is located on the ground floor next to the lobby and at a glance, it looks quite presentable. So, it's for you to find out and to rate the quality of food serves here.

For the record, the personnel has been very attentive, even the security guard has been very helpful.

Room Tip: Do book early if you prefer the river view rooms, of which the hotel sit next to Kuantan River with...
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  • Stayed: June 2013, travelled with family
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Thank medzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2013

Location is good. Comfortable enough if you just want a place to sleep for the night. Spacious room and clean toilet. Our room didn't have a window to look outside though (but nothing really special with the view outside anyway, apart from the muddy Pahang river). Overall, a no-frills hotel but good enough.

Stayed: November 2013, travelled with family
3  Thank Razorius A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 14 November 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you

To add on, Hotel Sentral is located in middle of main city town which walking distance to The Kuantan Mosque and the River Cruise services. On top of that, it is 10 minutes drive away from major shopping malls and 15 minutes drive to the famous tourist spot, Teluk Cempedak Beach. It is also easy access to many restaurants, eating stalls and coffee shops.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
___________________________________________________

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Reviewed 23 October 2013

As it is I checked in to this hotel to escape the Kuantan heat. I found the room spacious, clean, and the staff very accommodating. The free wifi advertised was quite slow but it was good to be available anyway. The breakfast was the only let down; I think the choices were quite limited. I would definitely recommend Hotel Sentral Kuantan to friends and family.

  • Stayed: October 2013, travelled as a couple
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1  Thank TravellingFish_87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 14 November 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoyed the clean and comfortable room and you enjoyed your stay with Hotel Sentral. Most importantly is your recognition towards us by recommending Hotel Sentral to your friends and family members.

We hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
________________________

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2013

We had a 3 nights business stay here. the service is quite good - good to excellent i would say. had a superior twin room. clean hotel. most of the staff are friendly except the managers ( i supposed). free wifi. not many choices of foods served for breakfast but it is enough since it is tasty and delicious an clean. maintenance staff are also good in doing the work. the electricity in my room keep blacking out. not sure of what. maybe because of the heater. scared me. but so far, went it through. guarded dedicated parking area behind the hotel.pricewise, very very reasonable.

Room Tip: ask for a river view and high level room.
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  • Stayed: October 2013, travelled on business
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1  Thank FaraMohd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 14 November 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you. In between, we have taken note of the electricity issue you had highlighted to us.

Please rest assure, issue will be addressed and we look forward to welcoming you back in not too distant future to evaluate us once more.

Thank you and best regards.
General Manager
______________________________

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Reviewed 27 September 2013

I had a stopovernight in this hotel and its pretty close to the mosque and thers a busstation from where you can get to teluk chempedak. The breakfast in the morning was excellent and the room was equipped reasonable. But there was a rotted, musty smell in the floor and the room which made may stay not very confortable.

  • Stayed: March 2013, travelled solo
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Thank Luca D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 14 November 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you and security f the hotel is up to mark.

To add on, Hotel Sentral is located in middle of main city town which walking distance to The Kuantan Mosque and the River Cruise services. On top of that, it is 10 minutes drive away from major shopping malls and 15 minutes drive to the famous tourist spot, Teluk Cempedak Beach. It is also easy access to many restaurants, eating stalls and coffee shops.

We certainly look forward to welcoming you back in not too distant future.

Thank you and best regards.
General Manager
___________________________________________

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2013

This is a smart hotel where everything works. A/C with self controls, Wi-fi, movie channels, hot water, coffee jug, hair dryer, large comfortable bed etc. The standard double rooms are well designed with no wasted space with very nice bright spotlessly clean bathrooms. The hotel is on the river, but the 2km walkway along the river is being upgraded and wont be ready for some months. The hotel roof top terrace gives super views and a nice breezy place to relax. Friendly helpful staff .Enough choices for breakfast to satisfy anyone. The walk-in rate was RM123 + taxes came to RM128/night. If you arrive in Kuantan by bus, Hotel Sentral is a 10-15 minute walk from the main town bus station ( Hentian Bandar).

Room Tip: The higher floors give the best views. Try and get one on the river side
See more room tips
  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Vera R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this reviewResponded 14 November 2013

Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you.

We sincerely request you to return as our esteemed guest on your next trip.

Thank you and best regards.
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sentral Kuantan

Address: 45P Jalan Besar | Kuantan, Pahang, Kuantan 25000, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #8 of 44 Hotels in Kuantan
Price Range: £15 - £28 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Sentral Kuantan 3*
Number of rooms: 97
Reservation Options:
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