This is an aging hotel, so the rooms are not great, but were adequate for our needs. We were travelling with 3 children and stayed 3 days, 2 nights. I am a member of the Hyatt reward program and had enough points to get the rooms for free. The redemption ladder within Hyatt gives a hint as to the internal ranging of this hotel. This is a tier 1 hotel, where a standard room is 5000 points for one night. In the other end of the scale, we tier 7, e.g., Park Hyatt Sydney and Park Hyatt Tokyo, where one standard room is 30,000 points per night. So expectations need to be set accordingly.
I booked airport transport both ways, but no one from the hotel was there to meet us at the airport. We waited 5 min and then took taxis, which was no problem at all.
With club rooms, we had access to the club lounge, where complimentary breakfast was served 7-11 am and evening cocktails and snack was available 6-8 pm. Water, coffee and tea was available all day. The club lounge has indoor and outdoor seating, both under fans and by the beach. Very nice!
The hotel has two pools, both with deep and shallow sections. No life guards. One has a pool bar which the kids loved! The pools also had floaters for use. The staff did not always clean up after guests who left plates with food on their sun beds. This attracted ants and birds. I only noticed this at the pool without the bar. I would suggest that the staff checks this pool too, e.g., a couple of times an hour. There are a couple of tennis courts on the back side of the hotel.
The lawns and walks around the pools were nicely kept. There are cabanas on the beach and it's all nicely lit up at night. There's a jet-ski and a sail catamaran rental on the beach. We never tried it and I was told this was operated by an external company.
The a-la carte snack and drinks from Kampung restaurant were quite pricey. The food was OK. The drinks were so-so. The strawberry smoothie had an artificial flavor to it (I suspect no real strawberries,) and the beer wasn't as cold as I'd wished. Kampung had buffets which we didn't try. There's also an Italian restaurant and a BBQ place within the hotel premises.
The gym was small but well equipped. I never saw it crowded. I guess people go to places like this to relax, not to work out anyway :) There's an activity room with a pool table and a fussball table. I also saw a couple of mountain bikes in there which I assume were available for rent.
The village area outside of the hotel was nice, with some souvernir shops and local restaurants. If you like durian but can't stand the smell, make sure you try the frozen and deep fried durian sold by Zen. All the good taste and none of the foul smell! There are some western chains around, too, like McDonald's, Burger King and Starbucks.
- Official Description (provided by the hotel):
- Hyatt Regency Kuantan Resort will be fully closed from 1 September 2015 to undergo extensive renovation that will take approximately 12 months. No reservations will be accepted throughout this period. All 300 guestrooms and suites will be reinvented into stylish and elegant spaces while public areas and meeting venues will be refurbished. ... more less
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- Also Known As:
- Hyatt Regency Kuantan Hotel Kuantan
- Kuantan Hyatt Regency
- Hyatt Kuantan