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“Disappointing”

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Hyatt Regency Kuantan
Ranked #9 of 43 Hotels in Kuantan
Puerto Pension-Puerto princesa-Palawan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Disappointing”
Reviewed 22 July 2014

We spent one night at Hyatt Regency Kuantan in June .The beach is clean ,swimming pools and garden are nice.Very attractive.. But the small room ,even we can see a part of the pool, was facing the stairs.So everybody could see us inside.The bathroom was tiny and a lot of moisture.There was also a leaking.This hotel is overpriced and does n t worth 5 stars.Only one free hour of internet in the room.

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank ReineClaude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, 24 July 2014
Dear Reine,

Thank you for your valued feedback. We regret to hear of your recent stay experience. The remodelling programme consultations between Hyatt and the property owners are under way to enable the hotel to offer facilities and amenities that meets with the changing needs and lifestyles of today's travellers. We hope to have the opportunity to welcome you back soon.

Best regards,
Chen Yee Wang Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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702 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (171)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Singapore
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 July 2014

This is how a beach hotel should be run! The front desk staff was simply superb -- went out of their way to be helpful and accommodating; their genuine friendliness and warmth was impressive and made our stay special. Although it is not a new hotel, the upkeep is good. Breakfast buffet spread is generous and of good quality, unlike the other hotel in Cherating where we spent 2 previous nights. Our room facing the sea offered a beautiful view of a tropical paradise: swaying palm trees, waves rolling in from the South China Seas onto a clean golden beach. It was also good that there is no loud music blaring at the pool bar. Only downside -- an airconditioning that was always cold no matter what the thermostat was set at. Also, didn't appear to offer free wifi except for an hour? But, thanks, Hyatt staff, especially Adalia -- you were wonderful!

Room Tip: Loved the sea view from our room.
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  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Besuki17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, 24 July 2014
Dear Besuki,

Thank you for taking time and writing to us on your stay experience. We are glad to hear that you were well taken care of and that you enjoyed the facilities and the beach. We shared your kind comments with the team. Hyatt and the property owners are in discussion for the property to undergo a remodelling programme. This is to ensure that the hotel facilities and amenities meet with the changing needs and lifestyles of today's travellers. We hope to welcome you back soon.

Best regards,
Chen Yee Wang Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 July 2014

Well maintained property despite the years it has been in operation, credit to the high Hyatt standards. Love the club floor facilities and being on ground floor overlooking the beach made the club floor experience a special one indeed. My daughter loves to run around on the carpet grass enjoying the sea breeze whilst my husband and I sipped tea and watched the beautiful sunset. Club floor cocktail menu is not that special, but the very relaxing ambience makes the club floor worth paying for. Great location, with mc d, cafés and cha time not 5 minutes walk away from the hotel car park. The only show stopper for me is the size of the room - it's very small and with all four of us in there, feels really cramped. Otherwise service is great, food is good but pricey, ocean or poolside view is divine, overall quiet and ideal for short getaway from kl. solid performer in kuantan. Would come again, but due to the very small rooms, will ditch the kids next time!

Room Tip: Seaview, of course!
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  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Aishalloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, 24 July 2014
Dear Aisha,

Thank you for your valued support and kind comments. It is good to hear that your recent family getaway was a pleasant one and that you and your family enjoyed the facilities. The property owners and Hyatt are discussing for a remodelling programme to ensure that facilities and amenities meets with the changing needs and lifestyles of today's travellers. We are looking forward to welcoming you back soon.

Best regards,
Chen Yee Wang Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 July 2014

I love the place and the area. It is a tropical setting and the dining room has beautiful views of the sea. The staff were amazing and always willing to assist. The rooms are always ok and I agree a little dated, but I didn't care as I didn't spend much time there. The beach is stunning as is the pool area, and slipping in to the pool to order a drink in the pool bar was a little treat. True, it needs a little work on updating, but overall this was not a problem for me. The staff always accommodated my food requests without question even when my 4 year old asked for king prawns with mashed potatoes, yes she really did, it came presented beautifully with a gorgeous king prawns on the side. A good family atmosphere, that I love when I am away. I would go twice every year if I could afford it.

Room Tip: Ask for one overlooking the sea.
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  • Stayed January 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank willow T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, 16 July 2014
Dear Willow,

Thank you for sharing with us your delightful experience during your recent family holiday. In light of the changing needs and lifestyles of today's travellers, the owners of the property and Hyatt are discussing plans for a remodelling programme to take place. Upon completion of the remodelling programme, we hope to warmly welcome you and your family back.

Best regards,
Chen Yee Wang Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur
Level Contributor
97 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 9 July 2014

Price - Rating: 3/5. Room rate is at the high side despite low/shoulder season, given to the service provided and facilities, it was not commensurate to the price.

Friendliness of staff - Rating: 3/5. Receptionist/Front Desk were average and could be better. A well claimed 5 star hotel, I am expecting a 5 star service i.e. let the Manager visit to Shangri-La hotel and learn the basic stuff for their staff.

Cleanliness - Rating: 3/5. The room was clean. Checked-in at about 2-3 p.m., and the floor still wet (the housekeeping just mopped the room). The room and bathroom need major refurbishment and maintenance! Poor maintenance from the hotel management, low budget?

Location - Rating: 5/5. The hotel is located at the main area of Teluk Chempedak, with Mcdonald, Starbucks and various fast food, food stalls within walking distance.

Banquet Service: Rating: 4/5. Variety food for breakfast, standard hotel quality with poor service from the staff.

Plus Points:
1. Nil.

Demerit:
1. Poor maintenance & service.
2. No WiFi (its 2014 already, WiFi should be complimentary in all areas).
3. Poor service.
4. Bad TV reception!

  • Stayed May 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Kimmi Zarul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, 13 July 2014
Dear Sir,

Thank you providing us with your valued and constructive feedback. It is with regret that we hear of your unsatisfactory stay experience. Please accept our sincere apologies. The hotel has been in operations for quite a long time and we understand your disappointment with the facilities and amenities. The owners of the property and Hyatt are in consultations to conduct a remodelling programme to enable the hotel to provide stay experiences that meets with today's travellers' needs and lifestyles. We hope that once the remodelling programme is completed, we would have the opportunity to warmly welcome you back.

Best regards,
Chen Yee Wang Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
179 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
Reviewed 9 July 2014

This is my 2nd review of this hotel, and this time, the difference is that I stayed in a garden room vs a seaview room the 1st time around.

The good:
* Nice beach. Teluk Chempedak next to the hotel is very nice. The hotel provides lounge chairs at the beach, which is very nice.
* Decent service. The staff are nice and friendly.
* Good location - a lot of food options at the beach, but of course, having your own transport means you can get to even more food options.

The not so good:
* Age. The garden view room is nice, yes, but its old. Some of the facilities, for example, the bathroom, is showing its age - ie mold, cracks, water stains, etc.
* Monkeys. If you're monkey averse, then this place does have its fair share, especially at the car park area, since monkeys do come from the nearby jungle.

I would recommend this, but only if you get a sea view room. A garden view room is just not good enough in my opinion.

Room Tip: Sea view rooms only. Garden view rooms are not good enough, and should only be for business travelle...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank mozilla_monster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, 11 July 2014
Dear Sir,

Thank you for your kind support and valued comments. The location of the hotel is strategic especially for travellers that are looking for a beach getaway. Telok Chempedak has changed quite a bit and travellers now are able to find popular restaurants and cafes too. The hotel has been on Telok Chempedak for a long time and to ensure that the hotel is able to offer facilities and amenities that meets the changing needs and lifestyles of today's travellers, the property owners and Hyatt are in negotiations for a remodelling programme to take place. We hope to welcome you back in the not to distant future.

Best regards,
Chen Yee Wang Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Springs, California
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 July 2014

A great destination for a weekend or couple of days getaway, especially from KL. It is rare to find a hotel that is only feet from the water as this one is on Chempedak Beach. I suggest a sea view room as you will also be just yards from the ocean with a wonderful view. Excellent beach, two very nice pools (one with a swim up bar) and very nicely kept grounds and landscaping. Lots of staff make for quite good service. Really enjoyed lunch (a la carte) at the Kampung restaurant, which is also feet from the water, it has a great selection of Malaysian (including Chinese and Indian) cuisine as well as Western offerings, large menu. Nice atmosphere with wooden furnishings, open beams and fans, breakfast is also taken here. Lovely Sampan bar, so cozy at night. Other restaurants more pricey...

I would call this resort a solid four star due to service, amenities and public areas. Wifi is free (thank you management for not ripping us off!) Bathrooms fittings and some furniture is dated, and rooms in need of renovation, but everything was clean and bed very comfortable. Although the hotel is not luxurious or with sumptuous rooms as stated in the most recent Lonely Planet guide.

Come here to really relax, take walks on the beach, eat some nice food. Excursions from the hotel are possible, although Kuantan and other offerings are more subdued rather than exciting. One big convenience is an area right next to the hotel with open air restaurants, stalls, a 7-11, Starbucks, KFC, Burger King and possibly the only McDonald's in the world located right on the beach!

I would like to comment for management that noise at night was a problem for our room/hallway. Movement of staff using large wheeled carts and walkie talkie radios in the middle of the night was loud and disruptive to sleeping. Could this perhaps be corrected? Otherwise a relaxing stay and would like to return.

Room Tip: Sea view is worth the tiny bit extra in price. Ask for a quiet hallway if possible (see note above t...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Arunachalam10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, 11 July 2014
Dear Arunachalam,

Thank you for your positive and detailed feedback on your recent stay experience. We are fortunate to be located on Telok Chempedak beach which offers guests a great beach and beautiful sunrise. We will definitely share your kind comments with our colleagues at the restaurants. Hyatt and the property owners are in discussions for a remodelling programme to take place. This would enable us to provide facilities and amenities that meet the changing needs and lifestyles of today's travellers. We have taken note on the noise level along the hallways, and have highlighted this as one of the points for rectification during the remodelling programme. We look forward to warmly welcome you back soon.

Best regards,
Chen Yee Wang
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Kuantan

Property: Hyatt Regency Kuantan
Address: Telok Chempedak, Kuantan 25050, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Kuantan
#4 Luxury Hotel in Kuantan
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
Number of rooms: 330
Official Description (provided by the hotel):
Hyatt Regency Kuantan Resort will be fully closed from 1 September 2015 to undergo extensive renovation that will take approximately 12 months. No reservations will be accepted throughout this period. All 300 guestrooms and suites will be reinvented into stylish and elegant spaces while public areas and meeting venues will be refurbished. ... more   less 
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Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Kuantan Hyatt Regency
Hyatt Kuantan

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