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“Excellent stay”

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Grand DarulMakmur Hotel Kuantan
Ranked #32 of 43 Hotels in Kuantan
Teluk Intan, Perak, Malaysia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Excellent stay”
Reviewed 1 September 2012

Booked for 2 family suite. Check-in was a delay n i was compensated with an upgrade to cempaka suite. The room is superb!.. The hospitality was excellent.. Highly recommended.. Located next to berjaya megamall.. Definitely will return to this hotel on our next trip to kuantan

  • Stayed August 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank Dosrizal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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136 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Indonesian first
  • Any
English first
Singapore, Singapore
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 July 2012 via mobile

I wouldn't describe the hotel as deluxe, but it's of a good standard, much better than some but not as good as the more modern hotels, although the price was reasonable. We booked a triple room for 1 night with a roll-away bed for my family of 4 (2 adults, 2 kids)! A good sized room, with good size bathroom & walk-in shower, although toilet wasn't clean.
We had a view to the back of Berjaya Mall, so not very exciting but very close & East Coast Mall is only 10 mins walk away.
Staff were friendly & efficient.
Buffet breakfast is 15RM/adult, 10RM/child & good value with good variety.

  • Stayed July 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LennyA68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2012

Very dirty all over the room. I wasnt intended to write a comment but i think i should. Honestly i dont think they clean the bathroom, toilet or vacumn the floor. Sheets have stains, looking like were not washed.
Water rising in the sink when we wash our face.
Moulds collected in the bath and shower
On the day we leave guard and door man stood and watch we carried our luggages down the stairs.
Terrible stay.

  • Stayed July 2012
    • Value
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Helpful?
3 Thank Donkeyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuantan hotels

Shah Alam, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2012

Room condotion is very good..the room is big n very comfortable.. but the service just average only..not good n not bad..for sleep is the best.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank haziq158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kuala lumpur
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 May 2012

Stay i night. Convenient location. Right in town and next to Berjaya Megamall. Hotel slight old so seems pricey. Otherwise okay. Room is bigger than average size although we only got two single beds. Swimming is okay but children's pool is dirty. Staff was helpful. Buffet breakfast was more than adequate.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anthon96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya, Malaysia
Level Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 7 May 2012

I just got back from a 2D1N stay at MS Garden Hotel Kuantan, after being in the area for business purposes.

The Deluxe Superior room was certainly spacious and is one of the biggest I've stayed in (500+ sq. ft.). It came with two single beds as well as the usual LCD TV, coffee + tea maker, and a reasonably-sized workstation. Uniquely, for a city hotel, every room also has a balcony although mine faced the rear of the adjacent Berjaya Megamall shopping center. And as I was in Kuantan for work, the hotel was generous enough to provide free WiFi for its guests, which is almost like a de facto standard today!

The wardrobe had enough space to hang two shirts and my jeans as well as denim shorts, as well as containing a safe deposit box. Speaking of the TV, other than the free-to-air channels, the hotel also offered NHK, CNN, StarSports, ESPN, and HBO. The ensuite toilet was huge, with a shower stand combined with bathtub and even a large sink area. As for parking, while the Hotel has no basement, there is an open-air one just opposite and has ample space for in-house guests to park their cars.

Facilities in the Hotel include a swimming pool (I managed to do ten laps on the first evening), two ballrooms, five meeting rooms, and four F&B outlets. The room I stayed in also came with buffet breakfast from 0630-1030 hrs (okay variety and tasty enough), which was a great convenience before I headed into town for my various appointments earlier today.

However, MS Garden's rooms seem rather dated and has not been renovated for some time, except for a change of TV to an LCD-type as well as a new sofa set. Furthermore, when I wanted to dial the Front Desk to inquire about the WiFi password, the phone was out-of-order and I had to use my mobile instead! Looks like the Management has to get something done about this, which was an unpleasant surprise, to be honest.

On the other hand, a positive for the MS Garden is their location, which is right smack in the city center of Kuantan. The Hotel is right next door to the Berjaya Megamall, which is supposedly struggling, but there was a good number of people doing their shopping, especially on Sunday. The Megamall comes with a large variety of food outlets, including McDonald's, KFC, and a small Chinese-style cafe on the 4th floor, where the Cineplex is located. Even across the road is the renowned Kemaman Kopitiam, with its famous in-house roasted coffee.

In short, while being in an enviable location in Kuantan, the Management of MS Garden Hotel seriously needs a major renovation to keep in touch with the competition. For the price I paid ($275-plus for a night's stay), I might as well look at the nearby Zenith or Vistana instead, with their much newer rooms + decor.

Room Tip: Ask for rooms facing the poolside, since these offer better views than the one I stayed in (opposite...
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HannTi_Tan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ampang, Malaysia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 April 2012

Nice spacious room and quiet too. The toilet is nice and big with shower room and bath tub. The food is also good. Breakfast is served with local and western cuisines; roti canai, nasi dagang, cheese baked tomato, omelette and variety of breads to choose from.

The only thing we do not like is the parking space. It is an open space parking area and was full due to some events or seminars or something. We had to park our car quite a walking distance from the hotel and got a summon ticket for that! We do not realize we must pay for parking on saturday..

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lila08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand DarulMakmur Hotel Kuantan

Property: Grand DarulMakmur Hotel Kuantan
Address: Lot 5 & 10 Lorong Gambut | Beserah, Kuantan 25300, Malaysia (Formerly M.S. Garden Hotel Kuantan)
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #32 of 43 Hotels in Kuantan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand DarulMakmur Hotel Kuantan 4*
Number of rooms: 204
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