Huge room with balcony just a few steps away from the shopping mall. Friendly staff. Booked the 4 bedded family room for 3 adults and 1 child. I chose Agoda over Booking.com since their offer price is lower. Unfortunately they charged for extra bed (just because there is a child in the group although I've choosen the room with 4 beds that can cater all of us) and don't know what other hidden charges that made the total cost was almost double from the promo rate (the charges only revealed after I confirmed the booking and credit card was automatically charged ). I was robbed by Agoda! Tried to contact the 24/7customer service (based in S'pore - additional IDD rate was charged) but keep disconnecting - no chance to talk at all since the answering machine will disconnect you first. Respond from email was just an auto reply that the complain has beed channelled to respective technical unit.
A great hotel but an extremely poor travel agency service by Agoda. No more Agoda for me! Should have booked straight to the hotel, they offered better promo price.More
- Free Wifi
- Free Parking