Summarized: Ample parking, not covered. Non-smoking rooms are not available as family rooms. Rooms are all very spacious. Shower is good, towels are old. Breakfast is good, but restaurant is cold. Sleeping quality is good. Swimming pool is nice, service is a bit slow.
The hotel has ample parking in front of the hotel, although not covered. Note that in Kuantan they have changed some street directions, and this can make it harder to find the hotel by gps only.
Check in was smooth. We booked a family room with three single beds, but apparantly they only have family rooms on smoking floors. So when we came to the room we found out the room had an ashtray and smelled smoky. We called to ask for another room, non-smoking. We were transferred to a room on the 7th floor, two single beds, but very spacious. They then provided an extra bed, so we still had the three single beds. They told us this room is more expensive (although slighly smaller, and no sliding doors & balcony available), but we did not have to pay extra, good service!
Breakfast was good. Lot’s of choice, and even on a busy sunday morning no waiting time. All is self service, coffee and tea as well. Note that the airco is on a low temperature, so it’s a bit chilly in the restaurant.
The sleeping quality was good, although the airco in the room made it rather cold. Luckily they had provided a coverlet, which helped to keep warm. One bad experience came thanks to the neighbouring guests, who decided to watch tv with loud volume at 3.30 am at night. After calling reception about it three times, the hotel send up security, after which the noice stopped at about 4.30 am. Not good for getting a good night rest, but this was caused by other hotel guests, and the hotel tried to stop it. Still a bit annoying, especially since they advertise about their ‘soundproofing’ rooms.
The shower was very good. I always take note of that, because many hotels have poor waterpressure, but this hotel did very well. Quality of the towels though is not so good, stains and holes in the towels showed they should be renewed.
The swimming pool is big and had a good temperature. The kids pool is separate, so that’s nice as well. Also nice is the little playset with a slide towards the kids pool. When we arrived at the pool on a Saturday afternoon nobody was available to supply pool towels, and it took quite a while after calling housekeeping before somebody arrived with towels. I noted they do not keep to their own pool rules of waering proper swimming attire, I have seen a few people swimming fully dressed in t-shirts and shorts (not swim shorts), but that might be a Malaysian thing, I’ve seen it in many pools around the country. “Less is more” does not work here; it’s rather “ the more the better”.
Ample parking, not covered. Non-smoking rooms are not available as family rooms. Rooms are all very spacious. Shower is good, towels are old. Breakfast is good, but restaurant is cold. Sleeping quality is good. Swimming pool is nice, service is a bit slow.
- Official Description (provided by the hotel):
- M.S. Garden Hotel Kuantan is a deluxe class property offering 204 modern and luxurious accommodations, two ballrooms and 8 meeting rooms with the state-of-the-art meetings, incentives, conventions and exhibition (MICE) facilities. Located in the heart of Kuantan town amidst the commercial and business areas, the M. S. Garden Hotel Kuantan forms a most impressive landmark in town. This leading 4-star Hotel has been immaculately designed to achieve a perfect balance between business and leisure, offering facilities and services of international standards and unrivalled ambience. ... more less
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