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“Family Vacation”

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Legend Resort Cherating
Ranked #31 of 43 Hotels in Kuantan
Kuala Lumpur, Malaysia
1 review
“Family Vacation”
Reviewed 18 December 2013

The Hotel is too old and have to do some upgrading. However, i still enjoy my holiday with family in Cherating as the Hotel view and beach is awesome. They have 3 types of pool, adult, kids and baby which is very good. Breakfast, just ok nothing special.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Rohaini B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sivaram_Gangathanam, General Manager at Legend Resort Cherating, responded to this review, 22 December 2013
Dear Rohaini B,

Greetings from The Legend Resort Cherating.

We are pleased to know of your pleasant experience with us. Do know that we are in the midst of upgrading our resort and our food and beverage department in order to provide better services to our guests. Rest assured your next visit with us will be a more satisfying one.

Warmest Regards,
G. Sivaram
Resort Manager
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407 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (98)
Date | Rating
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English first
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 December 2013

Base on the title, it does suit the room, the facilities, the rudeness of Reception crew, the in-room facilities, the TV channel and also rude and impolite F&B staff.

I've read so many negative feedback and reviews from several personnel, and nothing was done to improve it and I can see it clearly during my stay recently.

So what the use of this survey, if Legend Resort Cherating doesn't care less of what guest had to say?

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kay_Aay2574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sivaram_Gangathanam, General Manager at Legend Resort Cherating, responded to this review, 12 December 2013
Dear Kay_Aay2574,

Greetings from The Legend Resort Cherating.

Please accept my sincerest apologies for your less than pleasant experience during your stay with us. Be certain that we take the comments of each and every one of our guests very seriously and we take steps to rectify and improve both our services and our property. Rest assured that I have forwarded your comment to my respective department heads and I will personally see to it that these issues are taken care of. I sincerely hope that you will consider visiting us again and we will strive to make your stay a more memorable and enjoyable one. Please do not hesitate to ask for me directly the next time you visit Cherating Beach.

Warmest Regards,
G. Sivaram
Resort Manager
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Travellers are raving about these Kuantan hotels

Singapore, Singapore
Level Contributor
103 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 9 December 2013

we booked a week through Marriott. The 1 bedroom junior suite was very good with excellent ocean view....very spacious and had 2 bathrooms. However, there was no crockery or cutlery provided...small frig but no microwave. There was a daily band..with free drinks for ladies which was a great perk. The one restaurant was quite sub standard...cleanliness was questionable and hardly any choice of food A car is needed as the nearest shopping is 25km away Due to heavy rain and power failure we left after 4 days.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rini47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sivaram_Gangathanam, General Manager at Legend Resort Cherating, responded to this review, 11 December 2013
Dear Rini47,

Greetings from The Legend Resort Cherating.

It is most unfortunate to hear of your less than satisfying stay with us here at the Legend Resort Cherating. We do thank you for your honest comments and we do take your comments seriously both the good and the bad. In regards to our restaurant, I have personally forwarded your comment to my respective head in the F & B department for further action. Rest assured that we have been hard at work at giving our resort an internal facelift through our refurbishment program that is currently underway. Although, it is unfortunate that your vacation was affected by the heavy rains with inevitably led to a power disruption all over Cherating area due to flash floods. We most certainly hope that you would consider visiting us again for we will strive to make your next experience a far more pleasant one.

Warmest Regards,
G.Sivaram
Resort Manager
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Klang
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2013

1. Slow counter service: kept our family waited for > 20 minutes to get a room key although one customer in a queue.
2. Cannot use shower head: pipe burst.
3. Cannot use toilet sprinkler: damaged.
4. Bath door-lock spoiled.
5. Entrance door-lock broken.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Azhar465
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sivaram_Gangathanam, General Manager at Legend Resort Cherating, responded to this review, 3 December 2013
Dear Azahar,

Greetings for The Legend Resort Cherating

Please accept my humble apologies over your less than pleasant stay at our establishment. As you know, we strive to keep our resort in tip top shape on a regular basis to ensure our guests receive both comfort and security while staying over with us. Rest assured I have forwarded this to my department heads in both maintenance and housekeeping so they may tend to the issues you have highlighted. Rest assured, we will have these problems rectified and we most certainly hope that your next stay with us will be a more pleasant and memorable one. Do contact me personally should you visit us again.

Warmest Regards,
Mr. Sivaram
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Putrajaya, Malaysia
1 review
Reviewed 26 November 2013

Hi, I've checked in at your hotel on 22nd november for 2 nights. I basically satisfied with your service for the room and facilities. However, during breakfast on 24th November (Sunday) there is Mr "Shaharudin" who is very rude to us,your customers. At first I heard him talking very loudly about the table behind us lefting an unfinished foods.

And suddenly, he came to our table with his angry face. He lifting up the plate and stacking it angrily. He said, why didn't you finished this foods with a very loud voice and angry tone with fierce looks. He said this is a lot where basically I don't think it's that lot- (sauted mushroom). He didn't asked politely why and why? He just ambushed to our table and with a fierce looking asking why we are not finishing the foods. First, the taste of the sauted black mushroom was not acceptable hence cannot finish it. But is this how you treat your customer? You should ask us first and in a polite manner. Then he moved to other table with his fierce face. Shouting to his collegue..and "membebel" while we at your cafe still having our breakfast.
Please improve because basically I am very dissappointed and not please with his rude action to us and especially while we are still "EATING".

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FilizFida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sivaram_Gangathanam, General Manager at Legend Resort Cherating, responded to this review, 27 November 2013
Dear FilizFida,

Please accept my sincerest apologies over your rather disappointing experience with us and know that we appreciate your honest feedbacks and comments in regards to our resort. I have forwarded this to my designated head and rest assured we will take the necessary steps to address the issue at hand. I hope that this unfortunate incident had not tarnished your overall impression of our resort and we most certainly hope that we will see you again in the near future. Please do not hesitate to ask for me specifically when you return to the Legend Cherating.

Warmest Regards,
Mr. Sivaram
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
95 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 22 November 2013

Stayed a night here during the school holiday.

The hotel looks old and run-down. I think some refurbishment works are needed in order to create pleasant and exciting experience. I was given 2 rooms in Villa D. Both rooms were spacious and clean.

Check in was slow and the reception staff was not able to answer most of my questions.

Parking area is a bit distance from our rooms. It is not a problem to walk 2-3 minutes to the rooms. But if you are with your stuff, baby, stroller and etc then I think you are going to start the complaint.

Breakfast in the hotel was disappointed. The restaurant was crowded and insufficient staff to clean up the tables. Food variety was limited.

There is a nice beach area there where you and your family might be enjoying there. That's the only compliment to this hotel.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sai Keong C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sivaram_Gangathanam, General Manager at Legend Resort Cherating, responded to this review, 25 November 2013
Dear Sai Keong C,

Greetings from The Legend Resort Cherating

On behalf of the resort, I do apologize for your less than satisfying visit to our establishment. Be assured that we treasure your comments and suggestions and I have personally forwarded them to my respective department heads, especially the F & B department. Also, know that we have placed in motion our plans to refurbish and renovate our resort. We most certainly hope that your next visit to the Legend Resort will be up to your expectation. Thank you and we wish you a most pleasant day.

Warmest Regards,
Mr. Sivaram
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
621 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 469 helpful votes
Reviewed 14 November 2013 via mobile

The resort is sitting on a huge plot of land, offering plenty of space to roam around with your family. Some parts of the resort does need some refurbishment works. The resort houses a lounge, convenience shop, a swimming pool & a wading pool & offer both outdoor & indoor recreational activities & water sports.

We checked in to our usual deluxe room which is sea fronting & catches a pretty good breeze from the large balcony. They are still using keys instead of keycards to access the room, which I think is pretty dated. The room itself is pretty good & well furnished, air conditioned & with an attached bathroom equipped with rain shower. The bedding is plush & mattress firm enough for a pleasant sleep. You still get the standard stuff like coffee & tea facility & LCD TV.

Overall, this resort is above average in my books & meets most of my requirements as a frequent traveller. It is still a little rough around the edges, so some refurbishment would be even better.

Stayed April 2013, travelled as a couple
Helpful?
Thank D_Jekyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sivaram_Gangathanam, General Manager at Legend Resort Cherating, responded to this review, 15 November 2013
Dear D_Jekyll,

Greetings from the Legend Resort Cherating.

I am pleased to know that your stay with us was as pleasant as you expected and on behalf of this hotel, I thank you for your insightful feedback. Plans to upgrade our property is already in the works so be assured that we at Legend will continually strive to provide better services to our guests. We hope that you will be able to experience these improvements when you visit us again.

Warmest Regards,
Mr. Sivaram
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Legend Resort Cherating

Property: Legend Resort Cherating
Address: Lot 1290 Jalan Sungai Karang Pantai | Cherating, Kuantan 25529, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Kuantan
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Legend Resort Cherating 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
With its expansive gardens and sweeping beachfront, The Legend Cherating Beach Resort provides the perfect environment for the ideal getaway. The resort is situated on 6.5 hectares of lush greenery and offers the contentment of a tropical paradise.Legend Cherating Beach Resort, is a first class resort in Pahang with a stunning white sandy beach located at one of Malaysia's premier holiday spots, Cherating Beach. About 45 km north of Kuantan in the east coast of Peninsular Malaysia, The Legend Resort, Cherating is an idyllic retreat for the weary urbanite and ideal for both business and pleasure. (Google Map)For your relaxing accommodation in Cherating Beach, The Legend Cherating Beach Resort features 129 rooms which charmingly furnished with a king or twin size bed. Facilities in all rooms includes a shower with hot and cold water, air-condition, ceiling fan, mini bar, room service, television, coffee and tea making facilities and hair dryer. Each room is equipped with a private balcony, allowing guests to soak up the breathtaking view of the ocean.While you are staying at the resort, be sure to try out the food. Dining in The Legend Cherating Beach Resort has always been a gourmet's delight. It caters for all tastes and occasions, offering a wide range of local and western dishes in elegant surroundings. To unwind, the Cherating Bay Lounge is the place to be after a long day at the beach.Mixing your business with leisure, The Legend Resort Cherating is the ideal venue for your meetings in Cherating. The resort offers 3 function rooms complete with conference facilities. The Sri Nagasari Hall can easily cater up to 300 persons for social as well as corporate events. Whether you are planning for a banquet, convention, meeting or seminar, our experienced and dedicated team provides planning assistance and co-ordination to ensure the highest levels of service to make your meetings in Cherating a resounding success.The Legend Resort, Cherating also has activities for the young and old. Guests can unwind from a hectic day by selecting from a range of teambuilding sports and recreational facilities available at the Resort.Legend Cherating Beach Resort is a 3 hours drive from Kuala Lumpur or 40 minutes drives from Kuantan Airport. It is also accessible by air with just 35 minutes from Kuala Lumpur or 45 minutes from Singapore. ... more   less 
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Also Known As:
Legend Resort Cherating Hotel Kuantan
Legend Hotel Kuantan
Legend Hotel Cherating

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