It was a horrible experience. We arrived at the hotel in the night and we fled the place the next morning.
According to the hotel, the journey from KL takes 2.5hrs. In reality it takes 4.5 hrs.This is not including the 20 mins by cab from the city centre.
The service was bad. We needed to make an urgent call before we could check-in (as that was taking ages). We requested for a phone numerous times and the guy at the reception was reluctant to let us make a call. He kept asking us to wait till we get to the room. Aftering making the call, we were finally led to our room. The lift was rusty with its paint peeling off. The passage to the rooms were dingy.
When we finally got to the room, we did not feel the warmth and comfort we expected. After a quick shower we decided to hit the bed. This was the worst part of the nightmare. The bedsheet had stains which were either rust or from bed bugs.
We had planned to stay there for 3 days. Since we had had enough of the place, we checked-out early next morning. Will never recommed the place to anybody.
- Official Description (provided by the hotel):
- Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more less
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- Also Known As:
- Swiss-Garden Hotel Kuantan
- Swiss-Garden Resort And Spa