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Swiss-Garden Beach Resort Kuantan
Ranked #3 of 44 Hotels in Kuantan
Reviewed 20 March 2011

Stayed here for 5 days recently, Monday-Friday, during the Malaysia/Singapore mid-term school holidays, so understandably the hotel was quite busy with guests.

Check-in is at 3pm, but we had to wait till about 4.30pm before our (family) room was ready (we kept ourselves busy by heading straight to the beach and pool while our bags were being looked after by the hotel staff).

Hotel location is good, as Kuantan is only 15 minutes away, Cherating 30 minutes and Kemaman (Terengganu) 40 minutes.

Breakfast spread is quite good, with both local as well as continental selections available.

It looks like management has spent some money to improve the lobby and hotel grounds in general, but the rooms are a bit dated now. I think the Hyatt in Kuantan is probably a better choice for rooms, and hotels in Cherating for better beaches.

p/s: Management, if you're reading this, can you please please please change the pool music playlist? We are living in the year 2011, not 1992!

  • Stayed: March 2011, travelled with family
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1  Thank rinezry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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791 - 797 of 993 reviews

Reviewed 21 February 2011

We went to Malaysia for first time ,and this is first and last time we go there .because this is not right place for holliday for europian people.Rooms are not clean enough and look not like for 4 star hotel.Here have holldays mostly local people with childs,so allways are very loudy.And mostly terrible is location of this hotell.In the evening is absolut nothing to do,nowhere to go for a walk,Kuantan is not right city for going out.And around are not so much what to see.So On the beach they water is very dirty you cant not see any thing ,please to be very very carefull to go to Swiss garden hotel.

  • Stayed: February 2011, travelled as a couple
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4  Thank captain57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2011

We went there after the peak Chinese New Year festive season and booked a Studio Room directly at the hotel website. Upon checkin-in, we found the Studio Room was designed with awkward layout and facing the front car park. The rattan furniture was shaky as we sat on the chair. We immediately requested to change to Deluxe Room of similar grade. Although the new room had a sideview of the sea, it was far morre comfortable. We were subsequently told by the staff that the Deluxe Room was recently refurbished. We were pleased with the bed but the pillows really need to change to the new ones. The bath tub could be slightly larger.
If you go off-peak season, you could be spared from the noise of children in the swimming pool as the Deluxe Room was surrounding the pool. Good for family outing. The beach was rather dirty. The gym was lacking of equipment as guests were queing for using the threadmill. Hotel has a nice lobby with koi pool at the entrance. The staff looked friendly and helful.
Breakfast variety was acceptable. Food quality was average.
Down side: no covered car park which is essential under Malaysia hot weather.

Stayed: February 2011, travelled as a couple
1  Thank Mini_Cheryl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2011

Good first impression with beautiful lobby with nice view and water features and welcome drink.

The room was also nice and spacious for a 3 bed room. Theres a balcony where u can chill.

The pool is big and the food is also nice.

Liked best the food and relaxing atmosphere. Can't think of anything i disliked.

  • Stayed: October 2010
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2  Thank McFaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2010

I booked this hotel for a 3 day getaway after the christmas break - what a disaster from the moment we arrived.
Check in was from 3pm, we were told at 3pm our room would be 45 mins, at 4.30pm we got into our room. There was no rollaway bed that I had pre-booked and it took them almost 2 hours to bring that. As for luggage, I went and collected it myself at close to 5.30pm.
The breakfast food was running out by 9am and the selection was not great. As for the menu in the rest of the restaurants they were all very average. The chinese restaurant however was very good and the food very nice.
My 4 year old son was booked into the kids club however when I got there it was just a room with a dvd/tv and a few games with absolutely no supervision at all!
The toilet in our bathroom leaked water everywhere, I did complain but nothing was done. Our room was never made up before 4.30pm and it was never cleaned properly. I had to request extra towels every day in light of the toilet leaking. The pool area was ok but not enough sun lounges for busy times. I asked when we checked in if we needed tokens or anything at the pool to get towels and was told by check in staff "no" however when I got to the pool I was told we needed cards to get the towels, so I had to go back to reception and get them.
All in all, do yourself a favour and avoid this hotel, its not worth any amount of money you have to pay.

  • Stayed: December 2010, travelled with family
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3  Thank Tracey4274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2010

Well, we arrived at this hotel from Bukit Gambang Resort City. There is no lift from the parking lots to the lobby. However, you can put down your luggage first, then to parking space.
The lobby is marvellous and we could just have the sea view from there. The checking was fast and the staff was efficient. The room was clean, cozy, welcoming and most importantly, the bed was so comfortable. It has all the required ammenities.
This hotel has nice pool but we never wanted to get into the pool again since we had it enough in Gambang Resort City. There was an arcade centre just outside the gym centre. Their beach is simply marvellous. Soft sand and very long beach. The wave was quite strong but it was normal for East Coast. My children just loved the beach very much.
For breakfast, the serving was normal. Not much variety, but at the egg counter, it was quite disappointing. It was manned by one junior chef with only 2 small pans...it has caused long queue for the guests. They should know that it is a very popular choice for breakfast, so they should add more staff there to help out during peak season. However, i just realised that they opened another breakfast venue at floor near lobby to cater more guests, but however, not many guests know about it. Maybe, when we went down to the cafeteria, it still has available table.
We went out to Kuantan for food such as Satay Zul, Hoi Yin Curry mee and seafood. For further elaboration, feel to check my JBR for Gambang and Kuantan later. More details included.
Overall, we just felt right and comfortable with this hotel.

  • Stayed: December 2010, travelled with family
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1  Thank Milky99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2010

Upsides
- Infrastructure look good upon arrival, with nice pool area with cozy atmosphere
- Room size was fairly large compared to other hotels in Kuantan e.g. Vistana
- Free newspaper

Downsides
-Rooms (Executive deluxe)
--Bedding had stains
--Water heater was not working
--Towels had stains
--No LCD TV
--Floor not carpeted (not a big issue)
-Breakfast
--Food not replenish, most was gone by 9.30am
--Any leftover food felt like leftovers
--Sittings were disorganized, leave your table and expect not never get it back unless you're with a friend
-Others
--One lift was under maintenance
--No LCD TV (unlike Vistana)
--Wireless internet connectivity was errative

Overall 3/10

  • Stayed: December 2010, travelled on business
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1  Thank maroonbug1985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656-2657 Mukim Sungai Karang, Balok Beach,, Kuantan 26100, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Kuantan
#2 Spa Hotel in Kuantan
#3 Luxury Hotel in Kuantan
Price Range: £48 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Official Description (provided by the hotel):
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 
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Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa

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