We decided to return to this resort since I was here a few years ago on a working trip. Alas, I'm quite disappointed with the way how it is today as compared then.
All around, I find the the hotel is not well managed. On a couple of occasions, the waiter/waitress are unable to render the service adequately. On one occasion my wife asked for Earl Gray tea. Instead the person brought Boh Tea and on top of that she had to wait for nearly 20 minutes for it and there were hardly any guests that time. On another occasion we were looking for butter knife and there is none. When we asked the waiter he didn't know what it is. That evening we had' barbequed' sea food. Obviously, we had to used our hands to extract the juicy crabs (it was delicious though). When we ask for a finger bowl, to our surprise the person ask us to go toilet to wash - incredible! This is just to show the staff are not well trained at all in hospitality. I can't blame them and by what we observed the management may not provide such training after all.
The state of the resort is much to be desired and it doesn't reflect a 5 star rating as claimed. The room deserves better in terms of cleanliness and up-keeping.
Otherwise, we like this hotel for its location and above all by the beach. We hope the management take notice of the comments from tripadvisor visitors!
- Official Description (provided by the hotel):
- Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more less
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- Also Known As:
- Swiss-Garden Hotel Kuantan
- Swiss-Garden Resort And Spa