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Reviewed 19 June 2016

Just went in to visit the hotel. Receptionist rude. I asked if anyone in charge said....no. Any manager on duty....no. ignored me and started texting. Never in my life I felt so uncomfortable and embarrassed.

Date of stay: June 2016
  • Trip type: Travelled on business
    • Service
2  Thank Globalnicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yuzai, Owner at Grand Champagne Hotel Sdn. Bhd., responded to this reviewResponded 1 September 2016

We are sorry to hear about that. The reception worker who serve you has been terminate and we hope you will still support us. Thank you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2013

after tired traveling a long journey, finally met the Grand Champagne hotel! safe my life...gonna sleep here for 12 hour...
feel so comfortable n freezing cold air condition...
clean washroom...this hotel was center of the kuantan city and is easy to go for shopping mall such as capital mall and megamall, besides that, you can also visit star city where it is also nearby the grand champagne hotel, only about 10 minutes...
or you can also go to Teluk Cempedak, its only about 15 minutes away from the hotel by car...

Room tip: choose the forth floor room...superior room are more comfortable...
Date of stay: January 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank Yuzai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC