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“room for government rate same as non government rate” 3 of 5 bubbles
Review of Grand Continental Kuantan

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Grand Continental Kuantan
Ranked #28 of 43 Hotels in Kuantan
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“room for government rate same as non government rate”
3 of 5 bubbles Reviewed 31 May 2013

The hotel had smelly old-like hotel the moment i entered the hotel lobby.All staffs were very friendly and helpful.We needed room card to access the lift.The ceilings at the corridor had multiple watermarks, holes and the carpet damn smelly.Room space same as other standard hotel but holes on the wall and bathroom door.Had bathtub and swimming pool.Breakfast had multiple choices with great tastes.Near Berjaya Mall 10 minutes walk and private hospital 5minutes walk.Parkings at the basement with at your own risk.No free newspaper.

  • Stayed May 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank afiq_razak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCKTN, Front Office Manager at Grand Continental Kuantan, responded to this review, 7 June 2013
Dear Guest,

Thank you for staying with us during your visit to Kuantan in May, 2013. I would like to thank you for the feed backs which I am personally looking into it. The rooms and corridors are being refurbished in stages and we will have better rooms soon. I assure you that you will have a different experience when you next check in. We always believe that feed backs from guest experience will enable the hotel to improve for the better.
Once again, I thank you for your continuous support and do let me know when you make your next booking with us.

Thank you and regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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87 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Any
English first
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 15 April 2013 via mobile

The room was spacious but because of the old carpet it was smelly.
The corridor carpet was stained by watermark, can be smelly sometime.

Pro
Free coffee and tea making facilities
Secure lift with key entry
Free newspaper
Swimming pool
Near berjaya mall
Friendly staff

Con
Old decor
Carpetted room can be smelly
Small tv with limited channels

Stayed April 2013, travelled solo
Helpful?
1 Thank mawing123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGCKTN, General Manager at Grand Continental Kuantan, responded to this review, 10 June 2013
Dear Guest,

Thank you for choosing Hotel Grand Continental Kuantan as your choice of hotel while in Kuantan.

We truly appreciate your feedback given as this would help us improve our product and services to all our guests. The rooms and the corridors are being upgrading in stages.

We truly apologize for all the inconvenience experienced during your stay with us and we hope to have you with us again during your next trip to Kuantan.

Please contact me directly for your next trip to Kuantan and I personally assure you a different experience which will make your stay comfortable.

Thank you and best regards

Jaslyn - Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 10 April 2013

I was check-in around 3 am in the morning and the receptionist told that we can check-out 1pm next morning. we late for free breakfast and lucky me and my family still can have the breakfast. good service and polite staff.the room clean and wide.easy to reach mall in town.

  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank DeqnaRakeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
Level Contributor
105 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
5 of 5 bubbles Reviewed 7 November 2012

Twice this week we dined at the Hotel Grand Continental Dining Room. The food was great, and so were the service and prices. We tried sea food preparations in Malay and Chinese styles and were impressed.

We are Canadians presently vacationing in the Kuantan area. This restaurant is great and clean.

  • Stayed November 2012
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
Helpful?
2 Thank Don B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KL
Level Contributor
56 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 bubbles Reviewed 5 August 2012

I been there for working purpose. The room is very smelly maybe it is because of the old building and whole floor is the smoking room. Staff is ok and the breakfirst is so so. TV in the room is only have selected channel and small (14 inch).

  • Stayed July 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank hugocount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Kuantan hotels

Singapore, Singapore
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 3 July 2012

Read through the reviews but still went ahead to book a Family room through Asia Travel.com for RM250 per night (Incl 3 breakfast, in fact 4 as the staff were kind enough not to charge my younger 11yrs old kid). Main reason for booking this badly reviewed property was that my bus arriving at the terminal would be within walking distance to the place. You can see this bright yellow building just next to MS Hotel when the buses / cars turns into the town from the expressways.

I was a wee bit apprehensive upon arrival. Yes, this is an old old property which deserves a thorough uplifting. But for around SIN$100, having a Family Room (triple bed) at a central location, how much more can I expect. The room at 11 floor which I had was clearly a refurbished room. The toilets were clean & functioning well. LCD TV, safety box, extra pillows...well you get all that's expected from most hotels. Yes, true that they do not provide the usual 2 bottles of drinking water.

The Chinese restaurant within the property seems to be quite popular. It was quite crowded on my first night. And it was fully booked for an marriage occasion on my 2nd night. Hence, no opportunity to try it out.

Breakfast was okay, nothing to shout about. The proximity to the Berjaya Mega Mall is a plus plus plus. The Malay chicken rice stall round the corner deserves at least a mention here.

All in all, I did not regret very much checking into this hotel.

Room Tip: Pay a wee bit more for the rooms in the "executive floor".
See more room tips
  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BeHappy1408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Putrajaya, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed 9 February 2012

Pros:
1) Strategically located in city centre.

2) Walking distance to - a shopping mall (Berjaya), a private hospital, 'makan places' (eateries) - mamak & night market (Saturday night).

3) Room was ok, cleanliness and everything was in order.

Cons:
1) If you choose to park your car at the covered parking area, be careful when you're going up and coming down as it is a bit stiff.

2) Buffet breakfast - ok, and nothing extra. If you are lucky, you might be able to see the supervisor having breakfast next to you, hahaha...

3) No complimentary in-room wifi & newspaper.

4) For 1st timer, you might have a difficulty in finding the hotel's lobby from the covered parking area.

  • Stayed December 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Norazlan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Continental Kuantan

Property: Grand Continental Kuantan
Address: Jalan Gambut, Kuantan 25000, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Business Centre with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 43 Hotels in Kuantan
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Grand Continental Kuantan 3.5*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Booking.com, Hotels.com, Travel Republic (UK), Expedia, Odigeo, Agoda, HRS and Ebookers so you can book your Grand Continental Kuantan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Continental Kuantan Hotel Kuantan
Grand Continental Hotel Kuantan

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