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“They really 'Manja' us..”

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Holiday Villa Beach Resort & Spa Cherating
Ranked #29 of 44 Hotels in Kuantan
Reviewed 28 January 2013

we are family of 5 + mil had enjoyed our short break to cherating and staying with Holiday Villa..

at first, booked 2 superior room and yet found out that no connecting room for superior.. decide to change to family suite which is cost around RM1100 for 2 nights.. the staff were very helppul and the manager on duty on that day, is a lady (forgot her name) were very friendly and polite.. she assists us a lot .. our suite were on the first floor no. 113.. facing the swimming pool..

the pools are clean.. got separate pool for small kids and adult.. room are clean even short noticed of room changing.. comfy bed.. spacious hall.. 2 bedroom.. got balcony and facing the pool.

got private beach.. yeayyyyyyyyy... 2 minute walk from our suite to the beach.. clean beach and well maintained.. our kids really enjoy playing kite.. will surely staying at holiday villa for our next cherating trip..

Room Tip: higher floors have less noise as this suite are located near to the entertainment room..
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  • Stayed: January 2013, travelled with family
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4  Thank Nurliesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded 23 February 2013

Dear Sir / Madam,

Greetings from Holiday Villa Beach Resort & Spa Cherating,

We thank you very much for taking the time in letting us know your experience at Holiday Villa Beach Resort & Spa Cherating
Again, we would like to thank you for your positive and encouraging comments. We will ensure that our MANJA hospitality is extended to all guests. Guest’s comfort, room & hotel compound cleanliness is our main priority.

Once again, we thank you for your comments and we certainly will be welcoming you back again to the resort in near future.

For further enquiries, please do not hesitate to contact us at:

Rusmin Nurul Hisha (Sales Manager) – saleschv@holidayvilla.com.my
Stanley Lim (Asst. Front Office Manager) – fomchv@holidayvilla.com.my


The Management

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181 - 187 of 307 reviews

Reviewed 20 December 2012

I make a reservation through their website. Booked for 2 days (Garden Villa) and fully paid. We arrive early around 1.30pm, receptionist said still too early and ask us to take a walk. Then we come back around 2.10pm, After waiting for 10 minutes, they said the room still not ready and will call me back after finishing up the room.
After 3.00pm, still not received their call. I'm going back to the reception counter, another lady (maybe the manager) said, my name not in the system.Then I'm getting really mad, they make us to wait for more than 1 hour just because of their silly mistake? Really ruin our holiday mood.
The room that we get got several problem, 1.the roof leak (you can see drops of water in toilet every morning or after rain). 2. Aircond not function well and leak. 3. Broken couch 4. sandy floor 5.water pipe in toilet leak and slow water pressure (water stagnant on toilet floor). If you want to experiencing all this 'havoc', you can ask for Garden Villa Room No.552.
As a conclusion, the badge that they wear 'manja or pampered': it is not for guest, it is for their staff behavior. From the check in time until check out, there are no 'sorry' or 'thank you' from their staff(reception). Except only one staff (the man who carrying our bag, which i think from kelantan or terengganu) behave so well and very helpful.

  • Stayed: December 2012, travelled with family
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6  Thank NajwaMno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded 22 December 2012

Dear Sir / Ma’am,

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience caused.

Again we apologies on the room condition that was provided and will ensure that appropriate measure to be taken accordingly. Hotel refurbishment is ongoing at the moment in order to ensure that our rooms are upkeep at the expected level.

We once again thank you for your comments & Please feel free to contact our Sales Manager, Rusmin at +6013 979 4102 or email saleschv@holidayvilla.com.my

My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

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Reviewed 6 December 2012

Stayed there for 3D 2N with a friend.

The first room we checked in was horrible as there were smell of old wood and damn. Then we asked for a change. The receptionist (a guy) was rude but luckily the new room quite dull but still manageable. The mattress was a bit old too i guess, woke up with backache.
Room has mosquitoes and toilet is too small.

But the interior in the lobby and beach are breathaking . Apart of that, nothing is great.

Recommended to try their AromaSpa. The treatment was awesome!

  • Stayed: November 2012, travelled with friends
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5  Thank Syura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded 1 January 2013

Dear Sir / Madam

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience it had caused you.

We apologies on the mosquito’s disruption & room condition that was provided and will ensure that appropriate measure to be taken accordingly.
We sincerely apologies for the incident your experience with our receptionist & when it comes of service, it’s nothing other that we can tolerate. The Management will take the corrective measure and to ensure that the same problem will note reoccur again.

We hope you will not judge the standard of the hotel on this one experience and allow it to deter you from patronizing our hotel.

We once again thank you for your comments. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

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Reviewed 22 November 2012

It was definitely the worse trip I ever gone to. Here are the points I wish to share:

Bad

1) Have you ever seen a Hotel room with 2 Locks? You have to unlock the 1st lock then only u can open the 2nd one with another key.... LOL!
2) The swimming pool was swarm by a group of adults and kids with no swimming suit, all dress in normal long pants, t shirts etc....Swimming pools are meant for those who dress for swimming, not those running around with the daily dress and jump into the pool and get up and running again. It's Total crazy!!
3) Poor courtesy of almost all staff, when I greet them Good Morning, never answer me at all.
4) How can they take away my cutlery together with my buffet plate after I finish 1 rd? They should take just the plate, end up I have to go and get a new set every rd.
5) No activities within the resort at all, brochures are just for decoration, none of it are available. I have to go next door to a hotel next door to enjoy Live Band performance.
6) Place to take shower is equivalent to a small cube where you can't even move forward and backward.
7) Took me 20 minutes to get a not so cold shower, not even Hot water.
8) Water pressure is super low.
9) No attraction nearby other than the almost run down Turtle Sanctuary with nothing to see other than a few turtle in the small pool.

Good

1) Beach is clean
2) Restaurant at night is ok for nice dinner
3) Place is quiet

Overall comment:
NOT worth the price of stay that we paid for. It's just a place to stay over night with no noisy city sound.

Room Tip: Choose those near the end of the rooms row to enjoy some sea views.
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  • Stayed: November 2012, travelled with friends
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4  Thank LifeTravel96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded 1 January 2013

Dear Sir / Madam

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your valuable comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience it had caused you.

We apologies on the room condition that was provided and will ensure that appropriate measure to be taken accordingly. Measures have been taken to ensure that such problems do not recur. We would like to thank you for bringing up these matters as it is only through constructive criticism from our guests that would enable us to monitor our hotel operations more closely.

We hope you will not judge the standard of the hotel on this one experience and allow it to deter you from patronizing our hotel. Again, we apologies for the room maintenance error and also the time wasted, we will ensure that guest complaint will be resolve at the soonest possible.

We hope you will not judge the standard of the hotel on this one experience and allow it to deter you from patronizing our hotel. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

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Reviewed 22 November 2012

The hotel setting was quite nice. My room is overlooking the pool. The room was ok. With double bed with full facility. The TV channel was quite impressive for this kind of hotel. I can watch the international news & even AXN & its clear!. The room was ok quite dull a bit but still managable. The aircond was quite cold but the blanket helps.

The breakfast area was quite simple. The dish just ok & the omelet was just to simple. Its just like scramble egg rather than omelet to me. The check in experience was quite simple.

One thing for sure its quite hard to open the door to the room. Problem with the key which the hotel need to have to take a look.

Pros : Love the ambient & surrounding settings. AXN channel available.

Cons : Hard to open the door.

Room Tip: Ask for garden view if you're couple or poolview if you are with family (u can just see your kid...
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  • Stayed: November 2012, travelled on business
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3  Thank Timbermad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded 1 January 2013

Dear Sir / Madam,
Greetings from Holiday Villa Beach Resort & Spa Cherating,

We thank you for taking the time in letting us know your experience at Holiday Villa Cherating. We are glad that you have enjoyed our hospitality that was provided by our personnel and also the rooms provided to you during your stay with us.

We sincerely apologies on the quality of food provided to you during breakfast which did not meet with your expectation. Measures has been taken in such the same experience did not occur again.

We once again thank you for your comments. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

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Reviewed 15 November 2012

It is really bad service with the receptionist complaint customers and no rooms for customers while we have made online booking!

I would suggest if no more room please make sure your system for booking should be closed! And should know that customer always right as we had made the payment!
And no matters it's peak season or not, you should try your best to get a room for your customers, instead of saying "we can't promise you till we give you a ring". So where should we go while we were here and waiting for check in?

  • Stayed: November 2012
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1  Thank Cwbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded 22 November 2012

Dear Sir / Madam

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience caused.

The management would like to apologies on the delay of check-in that you encounter upon arriving at the resort.

In order for us to take a corrective measure, we would like to know several information from your goodself. Please call us back at 09-5819500 for Stanley, or you may drop an email to fomchv@holidayvilla.com.my at your earliest convenience.

We once again thank you for your comments and looking forward to hear from you soon.

Yours sincerely,
The Management

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Reviewed 6 November 2012

Pictures for villa garden totaly different as expected, Very dispointed.. It's just a chalet nearby the pool side, tree beside chalet unit we get not care prompt and cause the mosquito and really dark at the nite time, sofabed very teribble condition broken everywhere, Hot shower not working well until we called to maintenance for repair but still...not hot.. toilet very small..again..the pictures not as u expected..

Room Tip: Please choose nicely not depanding on pictures only
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  • Stayed: August 2012, travelled with family
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1  Thank Zalina Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded 22 November 2012

Dear Linaflexi,

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience it had caused you.

We apologies on the room condition that was provided and will ensure that appropriate measure to be taken accordingly. Hotel refurbishment is ongoing at the moment in order to ensure that our rooms are upkeep at the best level. On your comments about the pictures, we will highlight it in our management meeting for further action.

We once again thank you for your comments. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Villa Beach Resort & Spa Cherating

Address: Lot 1303, Mukim Sungai Karang, Cherating, Kuantan 26080, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kuantan
#6 Spa Hotel in Kuantan
#7 On the Beach Hotel in Kuantan
Price Range: £33 - £60 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Villa Beach Resort & Spa Cherating 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Surrounded by lush greenery and secluded palm-fringed beaches fronting the South China Sea, Holiday Villa Beach Resort & Spa Cherating has the ideal facilities for family vacations and honeymoons, in addition to corporate meetings and team buildings. Situated 47km from Kuantan, the capital city of Pahang, the beach in Cherating is a haven amongst avid surfers who come from all over the world each year to especially enjoy the ride of the ocean waves. ... more   less 
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Also Known As:
Holiday Villa Cherating Hotel Kuantan
Holiday Hotel Kuantan
Holiday Hotel Cherating

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