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“Excellent service and good value.”

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Holiday Villa Beach Resort & Spa Cherating
Ranked #30 of 43 Hotels in Kuantan
Kuala Lumpur, Malaysia
Level 4 Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Excellent service and good value.”
Reviewed 16 September 2013 via mobile

I organized a church camp recently at this beachfront resort and I must comment that the staffs are absolutely wonderful and polite. And especially Ms Diana, the marketing personnel for the resort. She has continuously provided us with excellent service and attend to our request throughout our 3 days event at the resort. The condition of the hotel may not exactly be perfect but it's sufficient for our participants. I highly recommend this resort for anyone planning any team events.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Timothylow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 20 September 2013
Dear Mr. Low,

It was a pleasue to hear that you and your group had a pleasent stay with us here in Cherating recently.
Thank ou for the kind words of praise and also for singling out Dyana (Sales) as being exemplary .
We appreciate your feedback and comments and are continiously trying to impove shortfalls whether it is in our hardware or software and feedback from our valued guests helps us identify room for improvement.
Likewise, I would like to thank you for your custom and had the pleasure of meeting some of the members of your church camp who I and many my staff found very fiendly and accomodating which made our jobs a lot moe enjoyable to do.
We hope to welcome you and your group back here to Holiday Villa Cherating in the near future and once again, thank you.

Regards,

Leslie Pereira
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304 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Somerville, Australia
Level 6 Contributor
304 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 339 helpful votes
Reviewed 19 August 2013

The positives for this hotel are the pools, the setting on the beach and the cleanliness of the linen. We were a bit worried about swimming in the sea given the problems with jellyfish all along the coast, so having 2 pools made things easier. And the air conditioner worked well.

We stayed 4 nights and had a standard room in the 230's building. I'm jealous that Tweetfw got a chalet for the price we paid for the room... Our room was basic and dated; first room we were given had no phone, so we asked for a change. Second room had 2 lights blown, one with a globe missing, a shower which dribbled rather than sprayed, a shower tap which fell off in our hands, a cracked basin bowl, and a cold water tap on the basin which did not turn off easily. The toilet also had a bad habit of running. The lights, shower head and shower tap were fixed when we asked, but the room should not have been let in that state.

We had trouble with getting the breakfasts which were included in our reservation; went to the restaurant the first morning to be told we needed a voucher if we were to have breakfast; we said we had not been given one but that breakfast was included in our reservation, they rang reception and said that it was not, I went to reception and they said breakfast not included; I asked them to check our reservation and I was told that I would be given a voucher for that day's breakfast and the rest would be brought to our room. They weren't, so that evening I had to go through the same discussion with reception - being told that we would have to pay for breakfast, me asking them to check, them coming back and saying I would have to pay, me showing them the confirmation email, and then finally being given the vouchers. Not good enough.

Also interesting was that the hotel does not provide any complimentary bottled water in the rooms - you have to buy small bottles from the hotel, or go outside. This seems a bit mean - and ironic given it provides tea bags and coffee sachets!

The breakfast was great if you like Asian food, but not so good if you want muesli or yoghurt.

The restaurant has specials for lunch and dinner rather than a full menu, but it is a bit "hit and miss". We do not speak Bahasa Malay, so our communications with staff were not always easy. The Cantonese seafood hor fun the first time we had it had 2 prawns, no other seafood; when we asked the next night why that was so we were told they had run out of seafood. I tried again night 3 and it was much better.

It was also a bit uncomfortable seeing the cats and kittens jump on the table in the restaurant at times. I can appreciate they do a job keeping vermin at bay, but not on the tables!

Other concerns - the toilet needed a good scrub with a toilet cleaner or bleach (it was very stained) and the toilet lid also needed cleaning.

If I were the management of the hotel I would make room maintenance my first priority. Check everything is working. Get the toilets properly cleaned. Vacuum the carpets in the bedrooms (even better, get rid of the horrible carpet!). Do something about the area under the fridge which has no paint. Maybe move up to flat screen TVs? Ensure consistent quality of service and food in the restaurant (saying it is "hit and miss" is being a polite - and the F & B manager was watching one night as the staff in a nearly empty restaurant did not even offer water and generally muddled around). Fix the check-in procedure to ensure guests are given what they have reserved (or, even better, give them a higher class room. The resort is almost empty - give them good rooms, they will say nice things about the resort, and you will get more visitors!). And become more "hands on". The resort smacks of disinterested management that it has got to this state....

Room Tip: No idea where the good ones were - but the 230's aren't any good!
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Colin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 24 August 2013
Dear Colin D,

It was disheartening to read of the unforseen occurances you encountered here during your last visit to Cherating. I would like to apologise for any inconvenience it may have caused.

We are effortlessly trying to enhance not only our guests experiences but also sorroundings and hardware and your valuable feedback will enable us to identify specific areas to look into. We would like to thank you for this.

With regards to the non-issuance of the breakfast vouchers with your booking, after investigating the issue, I believe that your room was booked without breakfast as the website stated but I hope it was of a comfort to you that my Front Office Manager extended complimentary breakfast to your room as part of our service recovery.

The breakfast served at our Beach Restaurant caters not ony to the Asian pallette as we have an egg counter with a variety of styles that can be cooked by our chef. We also have pancakes, french toast and syrup, baked beans, sausages, juices and 2 kinds of cereal on a daily basis. This is apart from the Asian dishes available.

We hope that your stay with us has not been marred and would gladly welcome you back to Holiday Villa Cheating should your travel plans bring you in this direction.
I would also like you to contact me personally when booking so as to ensure your next stay with us is a memorable one.

Best regards,

Leslie Pereira
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 30 July 2013

The hotel is a 4 hours drive from Kuala Lumpur (city), we checked in for a 3D2N stay and the staff was very friendly and helpful.

We stayed at the deluxe room, it was spacious with tiled floors. The bed was King size with clean bed sheets however, stains can be spotted and yellowish pillow case. Bathroom was equipped with shampoo and conditioner plus towels. There was also hot shower.

We’ve got a small TV in the room, with FOX Movies (astro) showing us some of the newer blockbuster movies, my boyfriend was very thankful for that. Since it’s our mini getaway but we just curled up bed watching TV most of the time as there really isn’t anything to do besides swimming, walking around the beach etc.

It's recommended you drive to this resort, as for food alternatives, we took 30 minutes drive to Kemanan town which is the district of Terengganu following GPS. The famous, must try is the Stuffed Crabs at Tong Juan Reasturant and local Kopi at Hai Peng Kopitiam which I’ve been before so it’s great to re-visit again plus I was surprised it was rather near to Cherating.

Overall the stay was decent, I rate it average only. As being a beach hotel it's already a plus points with friendly staff and parking available. The downside, is the bed sheet stains and lack of mini bar for deluxe room but receptionist said there were. I would say, it's more of a family oriented hotel, many young couples were spotted.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Shannon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 7 August 2013
Dear Shannon C,

Thank you for your valuable feedback with regards to your recent stay with us at Holiday Villa Cherating. It is much appreciated for the time taken to do so.

We are delighted on the positive remarks on the friendly service and facilities provided which were of satisfaction to you. We here at Holiday Villa Cherating are continuously striving to improve and exceed guests expectations and feedback such as yours allows me to identify areas that need it.

Noted on the bedsheet comment and I have rectified it with extra procedures in place to avoid re-occurance.

Thank you once again and hope to welcome you back here in the near future.

Warm regards,

Leslie Pereira
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Hermanus, South Africa
Level 6 Contributor
277 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 22 July 2013

Stayed 1 night during Ramadan, had not booked and after looking at establishments in same price range RM 180 per night , this was by far the best option. We had a traditional style chalet with small porch from which we could see the beach. The was easily accessible and ideal for walking, everything was very traditional including the beach fishermen pulling nets in , in the early morning..The hotel's had two pools , both of which were in good condition and clean. The tariff included breakfast which was adequate. Dinner was served in a beach side restaurant and comprised Ramadan breaking the fast dishes, which were many and varied. Overall we were impressed by he value for money offered.
Out of Ramadan alcohol is available. Clientele was families and couples. Overall impression was clean, and value for money

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Tweet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 23 July 2013
Dear Tweetgw,

We are delighted to hear that you were satisfied with the overall experience during your recent stay with us. Thank you for taking the time to share your review as it gives us a benchmark to identify areas for improvement as well as to recognise our staffs efforts in trying to make all our guests stay with us as memorable as we possibly can.

We look forward to welcoming you back to Holiday Villa Cherating in the near future.

Warm regards,

Leslie Pereira
Holiday Villa Cherating
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Malaysia
Level 5 Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 22 July 2013

Overall the staff were nice and helpful. However, the Chalet were old and the beer prices were a little over priced. The scenery was nice but not great. The pool looks old as well. Its time for an upgrade.

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brandern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 23 July 2013
Dear brandern,

Thank you for the kind words with regards to finding the service and hospitality of staff to your satisfaction.
We are always efffortlessly trying to exceed expectations in terms of service and ambience and hope to see you again in the near future here at Holiday Villa Cherating.

Your valuable feedback is very much appreciated .

Warm regards,

Leslie Pereira
Holiday Villa Cherating
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Kuantan hotels

Hermanus, South Africa
Level 6 Contributor
96 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 July 2013

We stayed in this resort for 1 night during Ramadan so it was virtually empty except for a few expat families. Swimming pools of various sizes are available, all clean and in good condition. The beach is long and clean, suitable for long walks, but plagued by sand flies at sun set and the water by stinging jelly fish. Plenty of different accommodation types are available catering for couples to larger families. We stayed in a cottage next to the largest pool within short walking distance to the beach. The cottage was simple yet all was amazingly clean with efficient and quiet air con. Everything is set within a well manicured, established and appealing tropical garden setting. The evening meal was of course an impressive feast with huge variety of local cuisine after breaking the Ramadan fast, so possibly not representative for other times of the year. The breakfast on the other hand was a rather dull affair offering limited choice. Staff are friendly but only the receptionist speaks really sufficient English. Considering the good value for money particularly when compared to other accommodation options in the vicinity at the same or higher price, I'll give it 4 stars despite the short comings.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 16 July 2013
Dear Peter F,

Thank you so much for choosing Holiday Villa as your choice of accommodation in Cherating. It is indeed our pleasure to have you with us.
Your kind words of encouragement in your note are very much appreciated. Once again, thank you for taking the time to share your experience with us.
I will definitely be looking into your positive feedback for improvement and once again we appreciate it very much.

We look forward to the pleasure of welcoming you back to Holiday Villa Cherating.


Kind regards,

Leslie Pereira
General manager
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Sydney, New South Wales, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2013

all in all, a very pleasant stay. food was impressive and food prices were quite reasonable.
the rooms were comfortable and staff most helpful. outstanding facilities and environment for kids too. staff were always ready to help out. rooms were also spacious and welcoming. the beach area is an awesome place to sleep (deck chairs) and meditate.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edpoliczukic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this review, 23 July 2013
Dear edpoliczukic,

We are delighted to know that you had an enjoyable time with us durng your recent visit and more importantly were happy with the service you received.
It will be a motivational boost for the staff when I share the news with them.

Thank you for your kind words and appreciae the feedback.

We hope to welcome you back to the Holiday Villa Cherating in the near future.

Warm regards,

Leslie Pereira
Holiday Villa Cherating
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Villa Beach Resort & Spa Cherating

Property: Holiday Villa Beach Resort & Spa Cherating
Address: Lot 1303, Mukim Sungai Karang, Cherating, Kuantan 26080, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kuantan
#5 Spa Hotel in Kuantan
#6 On the Beach Hotel in Kuantan
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Villa Beach Resort & Spa Cherating 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Surrounded by lush greenery and secluded palm-fringed beaches fronting the South China Sea, Holiday Villa Beach Resort & Spa Cherating has the ideal facilities for family vacations and honeymoons, in addition to corporate meetings and team buildings. Situated 47km from Kuantan, the capital city of Pahang, the beach in Cherating is a haven amongst avid surfers who come from all over the world each year to especially enjoy the ride of the ocean waves. ... more   less 
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Also Known As:
Holiday Villa Cherating Hotel Kuantan
Holiday Hotel Kuantan
Holiday Hotel Cherating

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