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“My Favorite Resort in Malaysia”

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The Banjaran Hotsprings Retreat
Ranked #1 of 63 Hotels in Ipoh
Certificate of Excellence
Cedar Park
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“My Favorite Resort in Malaysia”
Reviewed 30 May 2014

I only was at the Banjaran Hotsprings for two days and one night. I was impressed beyond belief and can't wait to visit again, hopefully in the near future. The spa facilities were among the best I have experienced in the world. The immaculate grounds are maintained better than many 5-star hotels and resorts. The restaurant and other activities are a ten on a scale of one to ten.

I was fortunate to meet the General Manager Lybanor P. Godio and I assure you she has only one thing on her mind, that is to make your experience the best you have ever had. She bleeds customer service, as all of the staff do. If you ever get the chance GO THERE!!!

Room Tip: I had the #12 bungalow and it was spectacular.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 29 June 2014
Dear Mike H,

Wow! You have indeed left us speechless. Thank you from the bottom of our hearts for such high praises. We are certainly touched to have been able to impress you and to be referred to as your favourite resort in Malaysia.

Your mention from our facilities to the restaurant is wonderful and Miss Lybanor will be very happy to hear of your kind words about her and the retreat and you indeed correct about her vision to provide our guests with the best experience and we have learnt a lot from her.

Thank you again for the wonderful review and we do hope that you will return again in the future for another rejuvenating escape.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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712 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (220)
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Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2014

i would say its one of the best hotel i have ever stay on.
its very quite, comfort place with privacy for new marriaged & honeymoon.
you can expected good services as well good enviroment. with hotsprings outside as well in the jacozi which is inside your villla
big swimming pool.

Room Tip: its in Ipoh which is far from kualalumpore maximum 2 hr by car, chalete with garden is better that...
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank Ali69900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 29 June 2014
Dear Ali69900,

It was a great pleasure to welcome you over to The Banjaran and it is also great to hear that you thoroughly enjoyed your stay with us. Thank you for the kind comments and we hope that your stay with us has convinced you to return again in the near future.

We hope that you had a comfortable flight back to Abu Dhabi and we look forward to seeing you again soon.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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Kuala Lumpur, Malaysia
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 May 2014 via mobile

I booked a room for my parents' 30th anniversary and they went all out to make it special for them. They had flower petals on the bed and even upgraded the room! My parents had a great time and said one night was not enough!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OnePintShortMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 29 June 2014
Dear OnePintShortMel,

This is indeed a wonderful review to read. Thank you very much for giving us the opportunity to spoil your parents on their wonderful anniversary and it is indeed very sweet of you to treat them for a stay here. Thank you again for your time in writing us this review on their behalf and we do hope that they will return again for another wonderful anniversary, or perhaps you will with your friends or family.

Do let us know if you need any assistance with arranging for another stay and we will be happy to welcome you or your parents back.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 May 2014

Just got back from Banjaran a few days ago. Went there for 2 nights with my bestfriend, we both need a break from our mummy duties. She flew in from Singapore then I drove us to Banjaran. It was beautiful sight from the entrance to the lobby. We stayed at Garden Villa, Villa 1. It was gorgeous. Love the beautiful surroundings, beautiful landscape. We went on weekdays so the whole place was very quiet and peaceful. So relaxing for us. We did went to the spa for the hawa treatment. It was good but not astounding. The treatment could be better. Breakfast choices was good, on our final day we choose to have the breakfast served in the room. We had room dining once for dinner. Should have more food variety and enhance the taste.... On our first night we went to Jeff Cellar. Enjoyed our mocktails while enjoying the gorgeous view inside the cave. It was just the two of us inside so it was awesome for some photo takings. Beautiful experience. We didn't have time to explore the meditation cave n fish spa. I think a 3 night stay would be better. Starbucks drive thru was just a few mins drive away. So imagine sipping frappaccino in our villa with gorgeous surroundings, it was a total bliss! One staff in particular, Shamsiah was very friendly and was ever ready to help take our photos. In fact all the staffs were friendly and helpful. Overall we really enjoyed our stay, a well deserved break for us in a gorgeous surroundings. It was worth it. We don't mind going back again :)

Room Tip: Garden Villa.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank naja78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 27 May 2014
Dear naja78,

Thank you very much for writing us this beautiful review and we are really happy to hear that we were able to arrange for memorable break for both of you (even mummies need a break sometimes). Thank you for the lovely descriptions and to hear that you were totally in love with the surroundings is truly an honour.

We do take note of your comment in regards to the Spa & Wellness treatments and the food offerings at the Pomelo and we will be sure to see how we can further improve our services in this area. Thank you for your feedback.

It is also great to hear that the both of you had a chance to visit Jeff’s Cellar and to have the whole place to yourselves is truly a rare occasion, glad you had managed to experience that!

Thank you again for this wonderful review and your acknowledgement of our hardworking staff as well. We will be sure to inform Shamsiah of your kind words too. We do hope you would return again to experience the rest of the facilities you had missed during your stay.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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Singapore
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 22 May 2014

I visited the Banjaran Retreat with a friend for a relaxation weekend over CNY. This was a big splurge for us, given the price. We arrived a little early, but were lucky enough to be checked in with the hour. We were very excited to find we had received a complimentary upgrade from a water villa to a garden villa because the resort was fully booked. This place is like what you would get at a classy beach resort, except it is set in a beautiful lush valley surrounded by limestone mountains. Great for those who burn or itch easily at the seaside. The other interesting thing about the resort is that it is owned by Jeff Cheah of Sunway; he grew up nearby and as a child, regularly visited the hot spring around which the resort was later built (at his instigation).

The facilities in the villa are amazing and the garden villa is extremely spacious. We were told most guests spend the bulk of their time within the villa and we can believe that to be true. We came for the hot springs experience however, so spent our time using the dipping pools, thermal caves and ice bath. Wonderful experience, including for my friend who was a first-timer in terms of hot springs. We found there to be very few other users. The pool is also large. We enjoyed the complimentary (but basic) half hour yoga on a couple of occasions. The meditation cave is extremely peaceful, at one point I was the only person there and managed to sneak in a very blissful nap.

The staff here are excellent, very friendly. The lady who manages the resort always stops by to say hello at breakfast and hosted complimentary drinks by the main spring one evening. The spa manager was also very friendly and helpful. We booked a spa package in advance, which we were able to customise to our preferences. The massage and facial were of good quality ... but not outstanding for those who are spa aficionados.

We were also impressed by the food. The resort is a little out of town, so dining at the resort seemed to be the most convenient option. The restaurant has a vegetarian degustation menu (a rare find) and the chef was able to customise vegetarian meals to our schedule and preferences. As other reviewers have pointed out, Jeff's Cellar, within a limestone cave is absolutely stunning.

You can stay for the remainder of the day once you have checked out and the staff seem genuinely happy for you to do so. Lockers, showers and changing facilities are available for you to use at the spa.

The resort can be accessed via the new trainline from Kuala Lumpur to Ipoh, followed by a short taxi ride for MYR30-35 to the resort. This makes it a very good option for a short break for those in the region. I believe the resort facilities can also be used by day trippers who book a spa package.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SingaporeMickey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 27 May 2014
Dear SingaporeMickey,

It is always a great pleasure to us to read a review that is very thoughtful and detailed. We thank you for such an amazing review. It is also really great to hear that our guests know of the story behind The Banjaran and our founder, Tan Sri Dr Jeffrey Cheah.

Your details of the facilities are truly appreciated and we like your tip on the blissful nap in the meditation cave, (don’t worry; we won’t blame you as the cave is truly peaceful that no one can resist a quick nap).

Thank you also for acknowledging the hard work of our staff and our resort manager, Ms Lybanor, would be really pleased to hear that her guests are truly grateful of the staff’s great work in the retreat. It is also great to hear that you enjoyed the food at Pomelo as well!

Thank you for this joyful read and for the amazing tip at the end on how to get to us. We hope that you would consider us again in the future and should you return, we will be very happy to welcome you back.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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Penang
Level Contributor
132 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 19 May 2014

I went with my husband to celebrate 2014 Valentine's day at the Pomelo restaurant and visited the Jeff's Cellar. Husband was very impressed on the special cellar inside a natural limestone cave. And thus I've made a reservation on his birthday to dine inside the cave. It was an amazing experience and definitely top notch services. The food was delicious and the setup arrangement done by the staff are all perfect.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank NeeNee_Cho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Front Office Manager at The Banjaran Hotsprings Retreat, responded to this review, 20 May 2014
Dear NeeNee_Cho,

Thank you for such an amazingly written review! Thank you for choosing us to spend such a wonderful night with and we’re glad that we had managed to help make a memorable night for the both of you.

We hope that this experience with us has convinced you to return for perhaps a stay in the future, and should you decide to return, please do let us know and we will be very happy to welcome you back.

Thank you again for this wonderful review and see you again soon.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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Kuala Lumpur, Malaysia
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 14 May 2014 via mobile

I went with a couple of my friends for a girls' get away. The place was fantastic. Everything was very scenic and peaceful. The service was great and people friendly. We really enjoyed ourselves, and plan to go there again.

Stayed May 2014, travelled with friends
Helpful?
Thank joycewong2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig T, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 15 May 2014
Dear joycewong2014,

Thank you for choosing us to spend a wonderful girl’s getaway with! It was a pleasure welcoming you and your friends and helping you make the best of the getaway.

We hope that everyone had a wonderful and rejuvenating stay with us and we hope to welcome you back in the future. Thank you again for writing us this review and have a great weekend ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Banjaran Hotsprings Retreat

Property: The Banjaran Hotsprings Retreat
Address: 1 Persiaran Lagun Sunway 3 | Sunway City Ipoh, Ipoh 31150, Malaysia
Phone Number:
Region: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Ipoh
#1 Luxury Hotel in Ipoh
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Banjaran Hotsprings Retreat 5*
Number of rooms: 25
Official Description (provided by the hotel):
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Ipoh. The 5-star retreat is situated on a 16.19 Acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 25 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices. ... more   less 
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Also Known As:
The Banjaran Hotsprings Retreat Hotel Ipoh

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