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“Best Romantic Getaway Place”

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The Banjaran Hotsprings Retreat
Ranked #1 of 63 Hotels in Ipoh
Certificate of Excellence
Penang Island, Malaysia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Best Romantic Getaway Place”
Reviewed 14 June 2014 via mobile

Boyfie and I had a short stay at Banjaran to celebrate our anniversary together. We must admit this is the best resort we've ever stayed at! The staffs treated us like VIPs and they are always so friendly, helpful and full of courtesy. We really enjoyed our stay and planned to come back for a second stay! Boyfie and I love this place so much. We appreciate the privacy and the serene moments we experienced together. Jeff's Cellar is impressive too. It is a must visit place at Banjaran. Overall, a perfect place for a romantic getaway!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Wen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 30 June 2014
Dear Wen S,

Thank you for such a sweet review provided! It is our pleasure to help commemorate your anniversary and it had been a great pleasure in doing so. The only reason why you’ve received VIP treatment is because all of our guests are our VIPs and we try our best to go the extra mile to make the best impression and memories for our guests.

Thank you for choosing to spend a wonderful moment with us and we do hope to be able to welcome you back again in the future for perhaps another anniversary or perhaps a honeymoon.

Thank you again for your time and have a great day ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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696 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Malaysia
Level Contributor
621 reviews
164 hotel reviews
common_n_hotel_reviews_1bd8 469 helpful votes
Reviewed 12 June 2014 via mobile

In Malaysia, we commonly refer our country as an ideal destination for rejuvenation, relaxation & top notch service. In reality, it is anything but. We can end up forking out a huge sum for a resort or a hotel but it almost always falls short on expectations, especially on the service part. But The Banjaran Hotsprings Retreat is an exception to this. The whole resort was built on the foundation of impeccable service & the entire resorts exudes Balinese features & centred on making your stay a memorable one!

In my past review, I spent a lot of time highlighting the features & offerings of the Villa & also the resort as a whole. This time round, will just zoom in on a few specifics. There is really no point to highlight much on the faults (mostly are maintenance issues which was quickly rectified) & lose sight of the fantastic team they have working to make your stay absolutely heavenly. From the moment we stepped out of our car & all the way to our Villa, we were both warmly greeted and all our needs well taken care of.

We checked ourselves in for a 2 nighter in a garden Villa. It was beautiful, private & seductive. Perfect for couples looking for some time out from the hustle & bustle of city living. The Villa is spacious, comfortable, clean, well laid out & thoroughly equipped with almost everything you need. The plunge pool is located at the living space while the geothermal Jacuzzi is round the back end of the bathroom. Absolutely loved the outdoor rain shower.

Despite the fact that this was not our first time here, yet we were still equally captivated by the beautifully landscaped resort & surrounding limestone hills as if it was our first visit all over again. This resort does not disappoint and the very friendly staff are always eager & ready to attend to your needs (and with a pleasant smile plastered on their faces). If I had to rank which one thing that I value most about The Banjaran Hotsprings, it would be the unrivalled service over the resort itself eventhough the resort does earn high points in my books.

In my perspective, the service (or service recovery) is what sets The Banjaran Hotsprings over its competition. Ie. We asked for a Villa change on the 2nd day due to noise from maintenance work on the next door Villa. They were running full but still manages to make some arrangements and had our new Villa ready in the shortest time. The staff also discreetly decorated our bedroom & our reserved seat in Jeff's cellar, specially for our wedding anniversary.

A fantastic job well done to The Banjaran Hotsprings team! Keep up the good work & am anticipating my return pretty soon.

PROS:
1. Good & friendly service from all the staff
2. Beautiful (x3) place to relax & rejuvenate
3. No expense spared on making the resort a 5 star luxury haven
4. Good security & privacy
5. Volume limiter feature for the sound system in the Villa
6. Perfect infusion of relaxation, luxury, privacy & greenery
7. Mr. Goh, Mr. Kenny, Ms. Teng, Ms. Kalai & the 2 nice chaps manning Jeff's Cellar

CONS:
1. Jeff's cellar only operates from 9pm to 11pm
2. Lighting in the walkways should be brighter
3. Limited selection of music in the villa
4. More attention needs to be put on cleaning of the water in the plunge pool

Stayed June 2014, travelled as a couple
Helpful?
Thank D_Jekyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 30 June 2014
Dear D_Jekyll,

It is a wonderful surprise to have received not just one but two amazingly written review of your stay with us. Thank you for providing us with yet another detailed review and for returning for another stay with us.

Service is indeed our number one priority and we are glad to hear that we had managed to meet your expectations in that regards. Thank you also for your feedback on how we can improve further, we will be sure to share this with our management staff to help improve our services better and to impress you once again should you return.

It was a great pleasure welcoming you back to The Banjaran and we hope to further improve in the future and to earn another five-star review from you once again. Thank you for your time and have a wonderful day ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 June 2014

I was treated to a birthday gift last year with 2 nights stay in this amazing hot springs. the first night was in a garden villa and the second in water villa. it was a cozy experience with fresh air, natural hotspring jacuzzi and a swimming pool in your villa. food served in your villa with complimentary organic wine. the choices of food was limited as the menu comprised of organic selections only. the service rendered was exceptional. friendly and helpful staff.
i would recommend this place to anyone who is looking for a stress free,healthy and nature loving experience.. to give a heads up; its an expensive holiday.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drk78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 30 June 2014
Dear drk78,

Thank you for writing us this review and it had been a real pleasure to welcome you to The Banjaran. We hope that you have had a rejuvenating stay and that you were fully charged up on your return home. Thank you again for the wonderful review and we do hope to see you again soon.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
153 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 10 June 2014

We spent 3 nights at the Banjaran in Feb this year to celebrate my birthday and had a really wonderful time. As far as I know, this hot spring resort is the closest such resort to Singapore -- a 5 hour drive away, and closer if you fly. The advantage of having a car is the mobility to get around nearby Ipoh which abounds in lots of good, cheap food eg chicken and bean sprouts, Ipoh hor fun (rice noodles). It was always great to return to the Banjaran after a trip to town.

The resort comprises 20 odd Balinese style villas clustered around a natural geothermal lake that is surrounded by jungle clad limestone cliffs. This creates a microclimate that makes the resort cool in the morning up to late morning. It was invigorating to go for morning walks in the cool fesh air with nothing but birdsong to accompany you. The geothermal lake has temperatures around 43 degrees C so there was a wisp of warm mist floating on the lake in the early morning - an ethereal effect. The villas themselves were perfect. Private plunge pool and spacious sala for lounging around in. Spacious bedroom with a huge bathroom and private outdoor jacuzzi with hot spring water piped in on demand. All within the walled privacy of your own villa surrounded by green cliffs. So delightful that we were reluctant to be away from the resort for too long. Top this with excellent service, and it can't get any better. On one of our walks, I noticed a plant with pretty purple flowers. A resort worker noticed me admiring the plant and, to my surprise, offered to give me cuttings to bring home when we checked out. To my pleasant surprise, she actually remembered to do so. The resort staff also prepared a wonderful birthday surprise for me with flower petals, a piece of birthday cake, etc. The Filipina general manager was also very warm and friendly. When she learnt that we had driven up from Singapore, and therefore bulky items were not a problem, she gave us as a farewell souvenir, a black clay water jug of the same type supplied in the villas. This jug was special pottery made in that area and made a great memento. I had been wondering where to buy one, and here it was, presented as a gift! She seemed to have read my mind! Many hotels provide good service, but when hotel staff take the trouble to observe what guests like and cater to them even when it is not voiced, that surely takes service standards to new levels that are hard to beat. Kudos to the Banjaran for having a divine resort and great staff to match!

Room Tip: For more privacy, choose the walled villas. There are some villas set on a smaller lake - these have...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MY58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 30 June 2014
Dear MY58,

This is truly a beautifully written and wonderful review to read. Thank you for writing us such a heartwarming review and for bringing us on such a wonderful journey on your stay with us. Ipoh is indeed a wonderful hidden gem of Malaysia and we are indeed blessed to be able to contribute to the wonderful town.

Thank you also for such an immaculate review of our facilities and the wonderful comments of our staff and services. Service is definitely our main priority and it is great to hear that our staff’s hard work is very much appreciated. Our General Manager, Miss Lybanor Godio taught us well and it is with her guidance that we are able to make the extra effort to make our guest’s stay with us a memorable one.

Thank you again for the wonderful and detailed review and we really do hope that you will return again for another stay in the future. Take care and have a wonderful day ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cedar Park
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2014

I only was at the Banjaran Hotsprings for two days and one night. I was impressed beyond belief and can't wait to visit again, hopefully in the near future. The spa facilities were among the best I have experienced in the world. The immaculate grounds are maintained better than many 5-star hotels and resorts. The restaurant and other activities are a ten on a scale of one to ten.

I was fortunate to meet the General Manager Lybanor P. Godio and I assure you she has only one thing on her mind, that is to make your experience the best you have ever had. She bleeds customer service, as all of the staff do. If you ever get the chance GO THERE!!!

Room Tip: I had the #12 bungalow and it was spectacular.
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 29 June 2014
Dear Mike H,

Wow! You have indeed left us speechless. Thank you from the bottom of our hearts for such high praises. We are certainly touched to have been able to impress you and to be referred to as your favourite resort in Malaysia.

Your mention from our facilities to the restaurant is wonderful and Miss Lybanor will be very happy to hear of your kind words about her and the retreat and you indeed correct about her vision to provide our guests with the best experience and we have learnt a lot from her.

Thank you again for the wonderful review and we do hope that you will return again in the future for another rejuvenating escape.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 May 2014

i would say its one of the best hotel i have ever stay on.
its very quite, comfort place with privacy for new marriaged & honeymoon.
you can expected good services as well good enviroment. with hotsprings outside as well in the jacozi which is inside your villla
big swimming pool.

Room Tip: its in Ipoh which is far from kualalumpore maximum 2 hr by car, chalete with garden is better that...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ali69900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 29 June 2014
Dear Ali69900,

It was a great pleasure to welcome you over to The Banjaran and it is also great to hear that you thoroughly enjoyed your stay with us. Thank you for the kind comments and we hope that your stay with us has convinced you to return again in the near future.

We hope that you had a comfortable flight back to Abu Dhabi and we look forward to seeing you again soon.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 27 May 2014 via mobile

I booked a room for my parents' 30th anniversary and they went all out to make it special for them. They had flower petals on the bed and even upgraded the room! My parents had a great time and said one night was not enough!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank OnePintShortMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 29 June 2014
Dear OnePintShortMel,

This is indeed a wonderful review to read. Thank you very much for giving us the opportunity to spoil your parents on their wonderful anniversary and it is indeed very sweet of you to treat them for a stay here. Thank you again for your time in writing us this review on their behalf and we do hope that they will return again for another wonderful anniversary, or perhaps you will with your friends or family.

Do let us know if you need any assistance with arranging for another stay and we will be happy to welcome you or your parents back.

Best regards from all of us at The Banjaran Hotsprings Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Banjaran Hotsprings Retreat

Property: The Banjaran Hotsprings Retreat
Address: 1 Persiaran Lagun Sunway 3 | Sunway City Ipoh, Ipoh 31150, Malaysia
Phone Number:
Region: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Ipoh
#1 Spa Hotel in Ipoh
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Banjaran Hotsprings Retreat 5*
Number of rooms: 25
Official Description (provided by the hotel):
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Ipoh. The 5-star retreat is situated on a 16.19 Acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 25 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices. ... more   less 
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Also Known As:
The Banjaran Hotsprings Retreat Hotel Ipoh

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