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“Delightful stay - would love to have stayed longer” 5 of 5 bubbles
Review of The Banjaran Hotsprings Retreat

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The Banjaran Hotsprings Retreat
Ranked #1 of 59 Hotels in Ipoh
Certificate of Excellence
Melbourne, Australia
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Delightful stay - would love to have stayed longer”
5 of 5 bubbles Reviewed 16 July 2014

We stayed only two nights on our honeymoon (at this price it was hard to justify longer) but it is absolutely divine and relaxing - WELL worth it.
Amazing resort with breathtaking peaceful surrounds. The Garden Villa was outstanding - every facility you could need. Private pool awesome! Geothermal personal spa was particularly wonderful - but you'll love the dipping pots in the main area too. Love the reflexology walking pool!! There were so many separate areas to enjoy.
Spa was excellent - great treatment - we got the accomm package including massages
Food was really very good, we had a meal out in one of the over-water huts/gazebos which was beautiful, private and memorable with the lights shining and steam rising across the hot spring. Just get in quick at breakfast if there is a buffet that day and there are large groups/ families staying - or you might miss out on the croissants ;)
Jeff's cellar amazing to say the least - can't get anything like this in Australia.
We did the jungle walk ourselves (no guide needed really) which was great and scenic.
There seemed to be some limitations on ordering alcohol - as we were on honeymoon we were keen for cocktails and wine but you just need to request the wine list at dinnertime. It is promoted as a 'retreat' so that's probably why - we manage our own health/fitness so we don't worry too much when on holiday!! The yoga would have been nice to do but we didn't fit it in.
We were lucky to stay during the week so it was nice and quiet -but i imagine it gets busy on weekends with weekenders from KL, singapore etc.
Went into Ipoh city one afternoon for lunch (Foh San - excellent yum cha) and a look at the colonial architecture - was good to see.
Would HIGHLY recommend for couples wanting a peaceful time away from the bustle.

PS. Banjaran can help you book a car from or to KL and bill to your room - this was very helpful for us as we wanted to think as little as possible! Still not sure what happened to my sun-hat; it went missing in between the car dropping us & luggage off and the porter taking my bags to the room at check-in .. but it was a cheap purchase in langkawi so doesn't matter :)

Room Tip: Garden Villa is just as good as over water villa for the price difference
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank tahna_p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBanjaran, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 5 August 2014
Dear tahna_p,

Thank you very much for a wonderful and indeed delightful review provided to us. We are extremely happy to hear that you enjoyed your stay with us and we hope this stay has made a wonderful honeymoon memory for you and your partner to cherish.

It is also wonderful to hear that you both enjoyed the amenities we have to offer and thank you also for the kind comments on our breakfast offerings. We will be sure to give the chef your compliments. Ipoh is indeed a wonderful city to explore and that is what makes the trip there worthwhile, we are indeed happy to be part of such a beautiful city. We have also tried contacting the car rental in regards to your sun-hat but unfortunately there were no sight of it either. So sorry about that.

Thank you again for taking the time to write us this review and we hope that you will consider returning again in the future for another rejuvenating escape from the city. Until then, take care and have a wonderful week ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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633 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
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English first
Dallas, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

We booked the Residents package which is 2 nights but ended up booking another night because we did not want to leave! The grounds are well maintained, the staff very friendly and the villas are very comfortable and clean. Yes, it is a bit more expensive but if you take advantage of the fish spa, the steam cave, ice dipping bath, hot springs, etc it makes it more economical. We had a garden villa #16 which had a private pool, spa and outdoor covered cabana area. We ordered room service for lunch and dinner one day and it was nicely delivered and setup on our own table...so enjoyable! Just like eating in a 5 star restaurant but without having to dress up. The only way it would have been better is if our server could have stayed to serve our wine when our glasses emptied! We each took 2 spa treaments and felt they were excellent. More people should visit this retreat so it stays in business. Can't wait to return!

Take note: the only restaurant on the premise has limited menu but everything we had was good. Do go to Jeff's Cellar even if you do not want a drink as it is a beautiful site to behold.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ewilkinson411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 16 July 2014
Dear ewilkinson411,

Thank you for such an amazing review! We are deeply touched for such high praises and we cannot thank you enough for this. We do our best to make every guest’s stay as comfortable and memorable as possible and with every wonderful review received; we are determined to do better.

It will be wonderful to welcome you back in the future and when you do, please do let us know so that we can arrange for another rejuvenating escape with us. Thank you again and have a wonderful day ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 12 July 2014 via mobile

I love hot springs, the beauty of the mountains drew me here. I had a session there. The therapist did a great job. I was glowing after my session. I was given a tour around the resort. The crystal cave is a nice spot for meditation. Wish I had more time to enjoy the facilities.

Stayed September 2013
Helpful?
Thank AylinaChua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 16 July 2014
Dear AylinaChua,

Thank you for the lovely visit and a wonderful review of it. Our natural surroundings and our hardworking staff are our biggest gems here and we were glad that it made a difference in your visit. Please do let us know if you are returning and we will love to welcome you back again. Thank you and have a wonderful day ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 July 2014

Recently stayed here with my partner, both of us had enjoyed our stay so much for the 2 nights. We stayed in a garden villa which was so spacious. From check in until check out everything went well, until we did not want to leave. Staff were so courteous and excellent attitude, we wish we come to know this place a little bit earlier :-). Facilities were great -pool , hot spring , caves ,etc. Thank you for a great memorable stay, we will be planning to come back soon.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank chusang200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 16 July 2014
Dear chusang200,

It was our greatest pleasure in arranging for your memorable and rejuvenating stay with us. Thank you from the bottom of our hearts for such an excellent review and we couldn’t be any more appreciative of your kind comments on our facilities and especially of our hardworking staff.

We also do hope to welcome you back again in the future, please do let us know and we will be happy to arrange for another wonderful getaway with us again. Take care and have a wonderful day ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

After my disappointing stay at Pangkor Laut Resort (read my other review), Banjaran came like a breath of fresh air - literally! The setting for the resort among stunning mountainscape is truly breathtaking. We were driven in a buggy to our Garden Villa upon our arrival and were somewhat overwhelmed by the plushness of the room upon opening the door! The room was sizeable and comes with a private dip pool and a outdoor Jacuzzi with natural hotspring water. Everything was clean and neat, and the toiletries were well stocked including a insect repellent! All our meals were at the only restaurant in the resort - Pomelo. Food quality, selection and presentation was excellent. We also checked out Jeff's Cellar, a very unique bar located in a natural cave. The service and treatment in the spa was also fabulous and there's even a fish spa available for those who wants something fun and different. With only 25 villas (Water and Garden types), we feel as if we have the entire resort to ourselves most of the time. In fact, I was the only user of the heated common pool on one occasion! My family and I thoroughly felt relaxed throughout our stay and credit must be given to the staff for their top notch attitude, service and attentiveness. We are most certainly looking forward to coming back again in the not too distant future. Thank you, Banjaran!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 2323guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 30 June 2014
Dear 2323guy,

Thank you very much for the wonderful review provided! It is a great pleasure to welcome you to our resort and to be able to help you recover from your previous stay. We hoped that you managed to rejuvenate from your trip before you return home.

We will be sure to inform our staff of the wonderful service provided to you and your family and we hope you will come visit us again in the future should you require another rejuvenating escape.

Take care and have a great day ahead!

Best regards from all of us at The Banjaran Hotsprings Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang Island, Malaysia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 14 June 2014 via mobile

Boyfie and I had a short stay at Banjaran to celebrate our anniversary together. We must admit this is the best resort we've ever stayed at! The staffs treated us like VIPs and they are always so friendly, helpful and full of courtesy. We really enjoyed our stay and planned to come back for a second stay! Boyfie and I love this place so much. We appreciate the privacy and the serene moments we experienced together. Jeff's Cellar is impressive too. It is a must visit place at Banjaran. Overall, a perfect place for a romantic getaway!

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Wen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 30 June 2014
Dear Wen S,

Thank you for such a sweet review provided! It is our pleasure to help commemorate your anniversary and it had been a great pleasure in doing so. The only reason why you’ve received VIP treatment is because all of our guests are our VIPs and we try our best to go the extra mile to make the best impression and memories for our guests.

Thank you for choosing to spend a wonderful moment with us and we do hope to be able to welcome you back again in the future for perhaps another anniversary or perhaps a honeymoon.

Thank you again for your time and have a great day ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
623 reviews
165 hotel reviews
common_n_hotel_reviews_1bd8 416 helpful votes
5 of 5 bubbles Reviewed 12 June 2014 via mobile

In Malaysia, we commonly refer our country as an ideal destination for rejuvenation, relaxation & top notch service. In reality, it is anything but. We can end up forking out a huge sum for a resort or a hotel but it almost always falls short on expectations, especially on the service part. But The Banjaran Hotsprings Retreat is an exception to this. The whole resort was built on the foundation of impeccable service & the entire resorts exudes Balinese features & centred on making your stay a memorable one!

In my past review, I spent a lot of time highlighting the features & offerings of the Villa & also the resort as a whole. This time round, will just zoom in on a few specifics. There is really no point to highlight much on the faults (mostly are maintenance issues which was quickly rectified) & lose sight of the fantastic team they have working to make your stay absolutely heavenly. From the moment we stepped out of our car & all the way to our Villa, we were both warmly greeted and all our needs well taken care of.

We checked ourselves in for a 2 nighter in a garden Villa. It was beautiful, private & seductive. Perfect for couples looking for some time out from the hustle & bustle of city living. The Villa is spacious, comfortable, clean, well laid out & thoroughly equipped with almost everything you need. The plunge pool is located at the living space while the geothermal Jacuzzi is round the back end of the bathroom. Absolutely loved the outdoor rain shower.

Despite the fact that this was not our first time here, yet we were still equally captivated by the beautifully landscaped resort & surrounding limestone hills as if it was our first visit all over again. This resort does not disappoint and the very friendly staff are always eager & ready to attend to your needs (and with a pleasant smile plastered on their faces). If I had to rank which one thing that I value most about The Banjaran Hotsprings, it would be the unrivalled service over the resort itself eventhough the resort does earn high points in my books.

In my perspective, the service (or service recovery) is what sets The Banjaran Hotsprings over its competition. Ie. We asked for a Villa change on the 2nd day due to noise from maintenance work on the next door Villa. They were running full but still manages to make some arrangements and had our new Villa ready in the shortest time. The staff also discreetly decorated our bedroom & our reserved seat in Jeff's cellar, specially for our wedding anniversary.

A fantastic job well done to The Banjaran Hotsprings team! Keep up the good work & am anticipating my return pretty soon.

PROS:
1. Good & friendly service from all the staff
2. Beautiful (x3) place to relax & rejuvenate
3. No expense spared on making the resort a 5 star luxury haven
4. Good security & privacy
5. Volume limiter feature for the sound system in the Villa
6. Perfect infusion of relaxation, luxury, privacy & greenery
7. Mr. Goh, Mr. Kenny, Ms. Teng, Ms. Kalai & the 2 nice chaps manning Jeff's Cellar

CONS:
1. Jeff's cellar only operates from 9pm to 11pm
2. Lighting in the walkways should be brighter
3. Limited selection of music in the villa
4. More attention needs to be put on cleaning of the water in the plunge pool

Stayed June 2014, travelled as a couple
Helpful?
Thank D_Jekyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christina_Barlet, Guest Relations Manager at The Banjaran Hotsprings Retreat, responded to this review, 30 June 2014
Dear D_Jekyll,

It is a wonderful surprise to have received not just one but two amazingly written review of your stay with us. Thank you for providing us with yet another detailed review and for returning for another stay with us.

Service is indeed our number one priority and we are glad to hear that we had managed to meet your expectations in that regards. Thank you also for your feedback on how we can improve further, we will be sure to share this with our management staff to help improve our services better and to impress you once again should you return.

It was a great pleasure welcoming you back to The Banjaran and we hope to further improve in the future and to earn another five-star review from you once again. Thank you for your time and have a wonderful day ahead.

Best regards from all of us at The Banjaran Hotsprings Retreat.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Banjaran Hotsprings Retreat

Property: The Banjaran Hotsprings Retreat
Address: 1 Persiaran Lagun Sunway 3 | Sunway City Ipoh, Ipoh 31150, Malaysia
Phone Number:
Region: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Ipoh
#1 Spa Hotel in Ipoh
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Banjaran Hotsprings Retreat 5*
Number of rooms: 25
Official Description (provided by the hotel):
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Ipoh. The 5-star retreat is situated on a 16.19 Acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 25 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices. ... more   less 
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Also Known As:
The Banjaran Hotsprings Retreat Hotel Ipoh

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