We have 2 families checked in on the 28 Dec for night. I noticed the chain lock of the door was broken and the parts were left on the cabinet near the door. I called reception to inform them but was instead questioned ,(quote:)"how come the chain is broken?" Instead of offering solution I was questioned.
An hour later, the room started to smell of petrol and it got stronger for the rest of the night. Then I realised that 2 petrol stations are just beside the hotel. Called the reception again to ask for a change of room but unfortunately, the rooms are fully booked. Finally the receptionist knocked at the door and offered me 'Fabreez', a kind of clothes freshener to be sprayed into the air condition vent myself which is situated up in the ceiling!I solved the problem myself after opened the bathroom window the whole night through.
The next morning, we were made to wait for more then 10 minutes while the house keeping staff checked our rooms. I was told that a face towel was lost and they wanted to charge me for that. I told them to look carefully and even suggested the possible places to find and they finally found it. They didn't even apologised for suspecting me of theft. What an insult! Their towels are not of the best quality to start of with!
Overall, the staffs serve their customers with 'poker face ' and can't communicate well in English.
They are many other better hotels in ipoh that one can choose with that kind of room
rate they are charging. I will never stay in that hotel again.
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