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“Excellent service by staff but hotel facilities show their age.”
Review of Impiana Hotel Ipoh

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Impiana Hotel Ipoh
Ranked #53 of 63 Hotels in Ipoh
Singapore, Singapore
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent service by staff but hotel facilities show their age.”
Reviewed 9 June 2014

First the good points:

1. Location-wise, the hotel is located very near Ipoh Parade Shopping Centre and local food stalls are within walking distance.

2. The excellent service by the staff is also to be applauded; there were ready smiles all around, from the doormen to the receptionists to the waiters at the restaurant, always giving guests a feeling of a warm welcome.

Things which can be done differently/ better:

1. Like other reviews have mentioned, the hotel itself feels tired and while efforts have been made to spruce up the establishment - like the renovation work being done to the swimming pool, the facilities in the room need an urgent update, especially the bathroom, where fittings were rusty.

2. The provided kettle in the room had a rusty heating element! A replacement kettle provided by the hotel was only marginally better, unfortunately.

3. The glasses and cups in the room smelled strongly of coffee before they were used by us. Perhaps a thorough cleaning is required?

4. The biggest area for improvement though, for my family and I, is the too-soft mattress in the room. However, in all fairness, this I suppose is our preference and some people would prefer a soft mattress.

Would we stay here again? For the excellent service provided, probably but we will be on the lookout for a newer establishment.

Room Tip: Check in-room kettle before use - we had a rusty one.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brnrdlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, 28 June 2014
Dear brnrdlw,

Thank you for your detailed feedback on your recent stay. We are delighted to hear that you found our staff warm and accommodating.

We appreciate your input regarding the facilities that we provide in the room as it is from feedback like this that helps us make future decisions on the amenities we offer our guests.

Additionally, we are always striving to consistently maintain and upgrade our hotel for the comfort of our guests.

Once again, thank you for your review and help us to improve upon our services and facilities. If you are still visiting Ipoh or plan to do so in the nearest future, we would love to welcome you again so you could receive the full experience our hotel has built our reputation on.

Best regards
E-Fay, Chiam
e.fay@impiana.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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428 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Malaysia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 June 2014 via mobile

We checked in at a very wrong timing but were very lucky coz one of the hotel guest release a room. It was public holiday plus school holiday, almost all the hotels in ipoh are fully booked. So when we got to this hotel after some time of 'hotel hunting', it just so happened the guest release this room and I got it!!

Its a really nice room with very clean and very comfortable king size bed. Although the carpet of the room was slightly a little old. The whole room was spacious. Bathroom was very clean and nice.

Breakfast was not bad too. But the balcony at the restaurant got mosquitoes. Air con in the restaurant were too cold.

Stayed June 2014, travelled with friends
Helpful?
1 Thank iphreeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, 29 June 2014
Dear iphreeta,

Thank you for taking the time to share your recent experience and for your sincere feedback.
We are glad that you had a fantastic stay and is so appreciative of our comfortable and clean rooms.

Please be assured that your comments have been appropriately addressed as it certainly does not reflect the high standards we so proudly strive to maintain.

We hope to have the pleasure of welcoming you back to our hotel next time you visit Ipoh.

Best regards
E-Fay, Chiam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
233 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 7 June 2014

Ok, this hotel is a little aged, and it shows in some places, but the rooms are spacious, the linen and carpets clean, the A/C works, the beds are comfortable, the TV and hot water work fine, and they serve a good breakfast.

So that's for comparison against most other Ipoh hotels, by which criteria the Impiana is competitive. Where they have it over most of their competition is parking. This may not be much of a criteria for many, but when I drive to Ipoh on business, I want somewhere I can valet my car, and feel confident it is safe. The carpark is spacious and the site looks pretty secure to me. After a long day in the country-side, when I arrive at the hotel it is a relief to just drive up to the front door, hand over the keys, and let someone else deal with the car. This is a common service in KL, but not in most non-KL hotels in my experience.

Oh, and the room wifi is pretty good, as well as the room service!

Room Tip: As usual with most Asian hotels, if you are a non-smoker make sure you're on a non-smoking floor...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dbrown101272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, 29 June 2014
Dear dbrown101272,

Thank you for sharing your positive review of your stay at the Impiana Hotel Ipoh.

We are pleased to hear that you enjoyed your time at our hotel due to our very service oriented team and complimentary valet services. Thank you once again for staying with us. If there is any way we can be of service to you or if you have any comments or suggestions do let us know.

We hope you will visit us again should your travels bring you back to Ipoh. In the meantime, we remain at your service.

Best regards
E-Fay, Chiam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penang
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 June 2014

Despite some of the bad reviews on this site, and expecting it to be just a "so-so" hotel, we were taken by surprise that this is a hotel that tried its best to make its guests feel comfortable despite some of its shortcomings. My experience over this few days have been very warm and welcoming. The staff are very attentive and have done their very best to make my stay a very pleasing. This is my fourth visit after 7 months and definitely will come back again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Xuxa20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, 29 June 2014
Dear xuxa20,

Thank you for this amazing review and for being such a loyal guest. We are happy to hear that we continue to exceed your expectations and we look forward to your next visit.

Warm regards
E-Fay, Chiam
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 June 2014

Great service and friendly staff. Check-in was fast and easy, room was nice and cosy and the breakfast with a great choice of selection from local to western. All i can said was value for money. This is my second visit and will return for my next trip soon.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bbhippo72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, 29 June 2014
Dear bbhippo72,

Hello from Impiana Hotel Ipoh!

Thank you for your wonderful remarks. We are honored to have you as a loyal guest of the Impiana Hotel.

We hope to welcome you back very soon for another great experience.

Regards,
E-Fay, Chiam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 June 2014 via mobile

Checked in again to this hotel for my business trip. Still one of the best hotel in Ipoh. Warm welcome from the bellman and receptionist. Got to know that the pool is currently under construction, not that i use the facilities anyway. Noticed some improvements with their breakfast spread. The breads could be better. A good brewed coffee to kick start my day. Even though the hotel is old but yet i still feel the coziness and comfort everytime i come to this hotel. Great service btw. Keep up the good work.

Stayed June 2014, travelled solo
Helpful?
1 Thank Ashley L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, 29 June 2014
Dear AshleyL,

Thank you so much for choosing our hotel and for all your kind words.

Please be assured that your comments have been appropriately addressed. We are glad to hear that you had a great experience overall and look forward to welcome you back.

Best regards
E-Fay, Chiam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 31 May 2014

It was a very relaxed and beautiful day and me and my bf decided to go for a short stay at Ipoh. Then we choose this hotel because comment weren't too bad and it's located near the city and it's 4 star hotel.

When we were reach we found out that the hotel parking is very weird bcoz it located on the other building and it was very quiet and scary. so I tell my bf to park at the road side opposite the hotel, we feel better there.

Nightmare start at night, where we found out that the air-conditioning doesn't work at all. we try to call to the room service, but they keep saying the air-conditioning will be fix in an hour and guess what? it never been fixed for whole night!

The next thing is the breakfast, u can hardly find anything delicious at the restaurant, because the most delicious food for us was the kook crunch and milk. LOL! the fried rice don't have any taste, just rice and there's very less choice of meat, in fact they only serve beef, some cheap fish, and hotdog. taste for hash brow was the worst I ever had.

Conclusion, We are paying RM230 for 1 night stay at the so called 4 star hotel. but the service and accommodation and also the food that they provide is way way below 3 star standard. U can see that the hotel is quite old without renovation and I can assure that the 4 star is definitely earned since 10-20 years ago, and the management has failed to maintain it's quality.

Room Tip: There are tons of other good hotel! don't choose this hotel!
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JaniceKwan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, 29 June 2014
Dear JaniceKwan,

We have reviewed your comments and was very troubled that you experienced such inconvenience at our hotel. Technical difficulties are never pleasant and we are sincerely sorry that they were the prime cause of you choosing to stay elsewhere. We hope that you can feel confident that we heard your concerns and have corrected the issues that caused you trouble.

Thank you again for your feedback.

Regards
E-Fay, Chiam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Impiana Hotel Ipoh

Property: Impiana Hotel Ipoh
Address: 18 Jalan Sultan Nazrin Shah, Ipoh 30250, Malaysia
Phone Number:
Region: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Ipoh
Price Range (Based on Average Rates): £
Hotel Class:4 star — Impiana Hotel Ipoh 4*
Number of rooms: 168
Official Description (provided by the hotel):
The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion. ... more   less 
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Also Known As:
Impiana Casuarina Ipoh

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