First the good points:
1. Location-wise, the hotel is located very near Ipoh Parade Shopping Centre and local food stalls are within walking distance.
2. The excellent service by the staff is also to be applauded; there were ready smiles all around, from the doormen to the receptionists to the waiters at the restaurant, always giving guests a feeling of a warm welcome.
Things which can be done differently/ better:
1. Like other reviews have mentioned, the hotel itself feels tired and while efforts have been made to spruce up the establishment - like the renovation work being done to the swimming pool, the facilities in the room need an urgent update, especially the bathroom, where fittings were rusty.
2. The provided kettle in the room had a rusty heating element! A replacement kettle provided by the hotel was only marginally better, unfortunately.
3. The glasses and cups in the room smelled strongly of coffee before they were used by us. Perhaps a thorough cleaning is required?
4. The biggest area for improvement though, for my family and I, is the too-soft mattress in the room. However, in all fairness, this I suppose is our preference and some people would prefer a soft mattress.
Would we stay here again? For the excellent service provided, probably but we will be on the lookout for a newer establishment.
- Official Description (provided by the hotel):
- The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion. ... more less
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- Also Known As:
- Impiana Casuarina Ipoh