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Impiana Hotel Ipoh
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Reviews (561)
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All reviewscucur udangroom was spaciouswater pressurefront officeone night staystrategic locationpleasant stayipoh townenvironmentmalaysia
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Reviewed 30 July 2014

Comfortable room with basic amenities. Room that I had was OK, just the room door was very heavy and hard to open and close. Hotel still using room key should upgrade and change to key card. Overall OK, just I have problem with the room bathtub.

  • Stayed: July 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
1  Thank Irene_G1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded 13 August 2014

Dear Irene_G1206,

Thank you so much for taking the time to leave your feedback, we really appreciate it.

We have raised your comments with regards to the bathtub with our maintenance department to ensure this problem does not occur again. We regret that we were unaware of the situation while you were still in the hotel as we would have done our best to resolve the situation immediately for you.

We look forward to welcoming you back to Impiana Hotel Ipoh in the future and thank you for allowing us the opportunity to improve upon our services.

Best regards
E-Fay, Chiam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014 via mobile

I stayed here on a one night business trip to Ipoh. Arrived around midnight, the hotel staff were friendly and without much hassle got into our room.

What bothered me is the room wasn't properly clean. There were blood spots on the carpet, a roll up socks in the cupboard, and a few more things that might have been left behind from previous guest.

Unfortunately for me, due to a rush trip I left my spectacles in the hotel room. And when I called the hotel to see if anything was found when they clean the room, room service said they didn't see it. Which made me doubtful cause when I check in there were stuff they didn't clean from the previous guest.

Stayed: July 2014, travelled on business
1  Thank szetwinne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded 13 August 2014

Dear szetwinne,

Thank you very much for posting a review and sharing your experience following your recent stay at the Impiana Hotel Ipoh.

We pride ourselves on our great location and our passionate and dedicated team; as you can see from our previous Tripadvisor reviews, our visitors are delighted with the wonderful atmosphere and appreciate our attention to detail as well as the service we provide.

We would like to offer our sincere apologies for the issues you encountered during your visit and that we did not meet your expectations at this time. Please rest assured that this is not a common occurrence. All items found in the room upon guests check out will be handed over to Lost & Found department immediately. We have interviewed our maid on duty who has made up the room and she has found no items left behind. We hope you have found your spectacles as we write this to you.

Once again we would like to thank you for such valuable feedback that helps us to monitor and improve our standards.

Regards
E-Fay, Chiam

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Reviewed 30 June 2014

A hotel with all the basic necessities to make our stay comfortable and safe.
Though the hotel's pool was boarded up, during our stay, and the parking space was really limited, yet, the spacious and comfortable room made up for what's not there.
We were pleasantly surprised that the buffet breakfast, though not as elaborated as we would like it to be, proved to be good and delicious.
This is a hotel, valued for $$$. A good place for stop-over.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank athc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded 2 July 2014

Dear athc2013,

Thank you for taking the time to share your recent experience and for your sincere feedback.
We are glad that you had a fantastic stay and is so appreciative of our spacious and comfortable rooms.

We hope to have the pleasure of welcoming you back to our hotel next time you visit Ipoh.

Best regards
E-Fay, Chiam

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Reviewed 9 June 2014

First the good points:

1. Location-wise, the hotel is located very near Ipoh Parade Shopping Centre and local food stalls are within walking distance.

2. The excellent service by the staff is also to be applauded; there were ready smiles all around, from the doormen to the receptionists to the waiters at the restaurant, always giving guests a feeling of a warm welcome.

Things which can be done differently/ better:

1. Like other reviews have mentioned, the hotel itself feels tired and while efforts have been made to spruce up the establishment - like the renovation work being done to the swimming pool, the facilities in the room need an urgent update, especially the bathroom, where fittings were rusty.

2. The provided kettle in the room had a rusty heating element! A replacement kettle provided by the hotel was only marginally better, unfortunately.

3. The glasses and cups in the room smelled strongly of coffee before they were used by us. Perhaps a thorough cleaning is required?

4. The biggest area for improvement though, for my family and I, is the too-soft mattress in the room. However, in all fairness, this I suppose is our preference and some people would prefer a soft mattress.

Would we stay here again? For the excellent service provided, probably but we will be on the lookout for a newer establishment.

Room Tip: Check in-room kettle before use - we had a rusty one.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank brnrdlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded 28 June 2014

Dear brnrdlw,

Thank you for your detailed feedback on your recent stay. We are delighted to hear that you found our staff warm and accommodating.

We appreciate your input regarding the facilities that we provide in the room as it is from feedback like this that helps us make future decisions on the amenities we offer our guests.

Additionally, we are always striving to consistently maintain and upgrade our hotel for the comfort of our guests.

Once again, thank you for your review and help us to improve upon our services and facilities. If you are still visiting Ipoh or plan to do so in the nearest future, we would love to welcome you again so you could receive the full experience our hotel has built our reputation on.

Best regards
E-Fay, Chiam
e.fay@impiana.com

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Reviewed 7 June 2014 via mobile

We checked in at a very wrong timing but were very lucky coz one of the hotel guest release a room. It was public holiday plus school holiday, almost all the hotels in ipoh are fully booked. So when we got to this hotel after some time of 'hotel hunting', it just so happened the guest release this room and I got it!!

Its a really nice room with very clean and very comfortable king size bed. Although the carpet of the room was slightly a little old. The whole room was spacious. Bathroom was very clean and nice.

Breakfast was not bad too. But the balcony at the restaurant got mosquitoes. Air con in the restaurant were too cold.

Stayed: June 2014, travelled with friends
1  Thank iphreeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded 29 June 2014

Dear iphreeta,

Thank you for taking the time to share your recent experience and for your sincere feedback.
We are glad that you had a fantastic stay and is so appreciative of our comfortable and clean rooms.

Please be assured that your comments have been appropriately addressed as it certainly does not reflect the high standards we so proudly strive to maintain.

We hope to have the pleasure of welcoming you back to our hotel next time you visit Ipoh.

Best regards
E-Fay, Chiam

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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