Booked the Regal Family Suite for a one night stay at the Regalodge and was really looking forward to it after reading good reviews.
We reached the hotel at 12.30 pm and upon check in, we were informed that the room was not ready. She gave us the option to come back later for the keys or wait at the lobby which is about an hour wait. We choose the later as wish to freshen up (as we were travelling with two kids, one being a toddler). After waiting for half an hour we decided to check on the room status and was told still being made up. After an hour wait, my son began to get cranky as it was past 1.30 pm and his meal time too, so we decided to check again. The same receptionist then mentioned that the housekeeper was out for her lunch break! When we asked her further why were we not informed at the first hand of the lunch break and would not have wasted our time waiting. The receptionist starts fumble and apologise with no solutions given. The ultimate was when drop the "hotel policy of check in at 3.00 pm" to save herself. We are totally aware of the check in policy and would have not stayed waiting at the lobby if she didn't promise the room to be ready in an hour time.
In the end we decided, we had enough of the crap and went over the Tower Regency which I should say was no regrets because for a deluxe room, it was cheaper and very spacious even with an extra bed added. The plus point, no waiting blindly at the hotel lobby too.
- Official Description (provided by the hotel):
- Regalodge, Ipoh conveniently situated in the heart of Ipoh City, popularly known as Ipoh finest dining paradise, major business and financial centre are within walking distance with easy accessibility to all public transport. Ideal for business and leisure travelers, we are just minutes away from the famed shopping centres of the city, for being even closer to fun and entertainment with transport services readily available from the hotel. The hotel features: a fitness center, free high speed internet, free parking, a restaurant, and room service. ... more less
- Reservation Options:
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- Also Known As:
- Ipoh Regalodge Hotel