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Reviews (113)
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Reviewed 12 February 2012

I made a booking for 6 rooms back in October 2011 to attend a wedding. Enquired as to whether a deposit was required but was advised not necessary. Come January 2012, guests were not allowed to check in because there was no deposit made. Guests were forced to wait around in the lobby for an hour while making the payment for a deposit (which btw was the full cost of the rooms plus extra). Second batch of guests were locked out of their rooms with their belongings inside because hotel said the deposit was not paid in full. Guests were terribly inconvenienced and had to threaten the front desk with police action before allowed back into the rooms. Front desk staff were extremely rude, unpleasant and terrible liars especially a woman by the name of Felisa. Special mention goes to Mr. Steven who was the manager in charge, was never there to take listen to our complaints or solve the problems but willing to lock guests out of the room and lie to his superiors.

I definitely do not recommend anyone to this hotel.

  • Stayed: January 2012, travelled with friends
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10  Thank carolngoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 February 2012

Writing while still at hotel. My second honeymoon getaway with my wife. The room was not ready when we came back to the room. It was already past 3pm! The excuse given by the keeper was that they prioritized check in guests first. Hey what about us still staying in guests! Are we not paying guests? Went downstairs to front desk and told the girl on duty. She remains not awestruck at all at my complaint. We waited at the lobby for 20 mins and went up. Luckily the room is ready. The carpark is limited and dark at night. The pavement are potholes and need badly resurfacing.the bath towels are worn out and no more white in colour! The bed spread cover are itchy and I believe not been to the cleaners for a while. Since paid for two nights we endure another day.....

Room Tip: Get the ones facing the swimming pools, otherwise you would see the town's side car park and vacant shop lots..
  • Stayed: February 2012, travelled as a couple
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1  Thank deekay244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2012

Its merely adequate but what can I say? Its supposed to be 3 stars. Breakfast was totally avoidable and the coffee I only took one sip and that was it, I stood up and left.

  • Stayed: December 2011, travelled with family
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2  Thank CiviCSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2011

Pros:
Good location. Within walking distance to the jetty to Pangkor Island and shops/eating places. Also near Lumut Naval Base.

Cons:
Rooms eventhough clean, can use some makeover. Furnitures are old and bedsheets have holes. The pillows were musty even after I requested for new pillowcases. Staffs at the front desk are not friendly.

  • Stayed: November 2011, travelled on business
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2  Thank ihazelynz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2011

We stayed their for a night, but it was a long sleepless night. I cant sleep well as I think there were bed bugs or the bed sheets are not clean.
We also tried the swimming pool and the water was not clean. In addition, the beach at the back of the hotel was also not maintained well. Lots of rubbish and it is such a waste as it was a beautiful area.
Breakfast was also sad!! The array of buffet breakfast was not nice and we feel they should put in better effort as it was not cheap; RM20 for adult and RM15 for children.

Room Tip: Sea view room
  • Stayed: November 2011, travelled with family
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1  Thank Lim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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