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“good environment but bad services”

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Purnama Beach Resort
Ranked #12 of 27 Hotels in Pangkor
Reviewed 17 September 2013

nice ambiance,clean bedroom like 8/10. convenient area,it only take 3 minutes walk to the beach,groceries,retail outlets and eateries.
service is below average,there were inconsistency of instructions between staff and supervisor which truly annoying.
BBQ activities can only be held at designated area and BBQ activities are not allowed at room area.
i love vacation and have been visiting PANGKOR for few times.
The only reason to have many trips to PANGKOR is to experience different accommodation on each trip.
This is my first time staying here and could actually be the last time.
I truly prioritize good service which leads to satisfaction to all customers.

Room Tip: take a look at cleanliness, bedsheet colour , toilet esp bowl plus customer service if they do not a...
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  • Stayed: September 2013, travelled with friends
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2  Thank ijalsupeerrr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 - 17 of 33 reviews

Reviewed 21 July 2013

We started our stay at Purnama paying 70 ringgit for the cheapest double room (discount because of the Ramadan), and an additional 20 ringgit for breakfast per day. This was quite ridiculous, since the same breakfast could be bought in the (not-very-good-but-satisfactory) restaurant for 8,50 ringgit by non-guests. The room was worn out, which would be okay if the bed had not been occupied with bed bugs! Went to the counter to change room, the receptionist did not seem surprised. Next room (thet call it smart chalets) was an even bigger disappointment due to the two cockroaches in the bed and on the floor. Decided to check out, but after a talk with the manager did the receptionist give us a better room (standard chalet) which was ok and reasonably clean without extra charge (the resort was next to empty).

The restaurant has reasonable food at good prices, but the staff is so utterly bored that the service suffer from it. It is custom that at least four people are standing at the counter, watching tv, facebooking, eating or are otherwise non-engaged. On the same time, birds are invading the restaurant in the mornings, eating the left overs.

The pool is nice though it is quite small.

As Teluk Nipah is a quite boring place, almost without shops or anything to do except the beach, the hotel needs to be a place you want to be, and the only reason we could stand it was because we got the better room.

All in all - unsatisfactory.

  • Stayed: July 2013
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2  Thank ViktorEmilMadsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2013

When my partner and I stayed on this Purnama Beach Resort on July 8-10th, we've experienced good in every aspect, including facilities, foods, vehicle rental, our room and most importantly the service from mostly friendly staff around my age. Maybe that day is our lucky day. I hope all of you will experience the same. The most important thing is, it is NEAR to the BEACH! =D

FOR MORE INFORMATION, PLEASE VISIT www.purnama.com.my

  • Stayed: July 2013, travelled with friends
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3  Thank Akmal03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2013

Bad service, hostile personnel. They have stage with open area karaoke, so get ready to listen to loud and tasteless songs until midnight and over. When we complained, personnel said we can't complain until midnight (according to Malaysian law), however since they didn't have any customers they agreed to turn down the music (it was around 11:30). Worst part is they turned it back around 12:30AM (maybe some new customers arrived).
Don't come near this place.

  • Stayed: June 2013, travelled with family
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5  Thank Anvar N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2013

Very nice place, quiet, good atmosphere, new bungalows
the swimming pool is just finished and has 2 pools.
bungalows are tiny and clean
Shower room wasvery clean and new
Staff is friendly --> especially thanks to the cook REZA
--> but a bad note to 1 quite not fair girl at the desk
The boss offered us a meal
We stayed 4 nights in may.
There is a place to sing karaoke but it wasn't in use when we where.

Room Tip: bungalows at the right side of the swimming pool
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  • Stayed: May 2013, travelled with family
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2  Thank cg j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 June 2013

1.staffs are not friendly at all.not helpful.
2.room is sucks!! Dont ever ever stay here or you will regret.not worth it with the value of money!!!
3.the staff are not genuine.so be careful..if u check out,make sure everything is taken.i mean ur valueable things...they dont have responsibility at all.they will take ur valueable and pretend nothing is happen.
4.dont stay there!!

  • Stayed: June 2013
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5  Thank sylvia15vee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2013

Stay 3days 2night at Deluxe and 2nd day at Smart Villa. The Resort overall are clean. The toilet need to improved. Good location and nice environment. Easy to buy food. 3min walk to beach. Service need to be more efficient and friendly. I enjoy my Ikan bakar at the Resort. I recommend to stay here.

  • Stayed: February 2013, travelled with family
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10  Thank Rosita65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Purnama Beach Resort

Address: Lot 4466 Teluk Nipah, Pangkor, Pulau Pangkor 32300, Malaysia
Region: Malaysia > Perak > Manjung District > Pulau Pangkor > Pangkor
Amenities:
Beach Restaurant Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Pangkor
#7 Top resorts Hotel in Pangkor
Price Range: £18 - £30 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Purnama Beach Resort 3*
Number of rooms: 60
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Also Known As:
Purnama Beach Hotel Pangkor

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