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Reviews (75)
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All reviewssofa bedserviced apartmentfood courtspacious roompremier suitekitchen equippedone bedroom apartmentlaundry facilitiesiron iron boardmicrowave ovenlimited tv channelsstaff was friendly and helpfulfamily suiteadventist hospitalgurney plazasmall gymconvenient store
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Reviewed 4 weeks ago

To kick off, I have to say that their front desk manager (the bloke), he turned the whole situation around fo us. If it wasn't for him, this would be a different review
Back story is that we headed out, and after speaking with reception, we were told to just leave the make up room sign out the front and everythng would be ready when we're bac. We left at about 9AM and was back at about 4PM and the place was the same.
Obviously my missus was upset as she wanted to have a rest after a day's outing.
This is where this manager stood out. I made one phone call and he:
1) Had the cleaner bring stuff we need so we could get rested up
2) Apologised for what had happened, he actually called me back not once but twice to inform me that he had everything ready
3) We told him when we were headed out again and when we came back, the room was immaculate, there was even a few treats in the fridge as well

So well done to him and also an extra mention to the afternoon cleaner. The gentleman is a credit to the hotel as well.
So Gents, the owner of this place better look after you cause I reckon you could do better. Well done.

Now with the hotel itself. the room. Fantastic! Two large bed and the sofa, I suspect might be a sofa bed (check with management).
The place is kitted out with what I expect a serviced apartment to have, namely minimum a microwave, coffee tea facilities. Dish washing items.

Families. There's Disney channels and five sports channels.

It was a great sleep and the view wasn't too bad. You can see the mountain with a huge temple in the distance.
There's two food courts (hawker stores), a few minutes from the hotel and there's complimentary car parking

There's no pool or gym facilities but to us as family, not a big deal. The htel is a short ten minute drive from Gurney (where the action is).

Criticism, and I only really have two:
1) As good as that bloke manager is and the afternoon cleaner was, they're let down by the other members of the team. I suspected our problem with our room stems from staff more interested in talking on the phone then getting the job done. Come on, you're at work. A quick chat lasting a minute or two, that's cool. I would personally encourage. But a full on conversation lasting more then ten minutes or more, nah mate. I know cause it takes that long to get the kids out the door and I can hear the whole conversation.

2) The hot water could be a little warmer cause the room was very cold (there's three AC units)

3) Your roof area as you walk out the lift. I think that is space that could be better utilise or at least hidden. It's not what you wanna see when you're on holiday. detracts from the look and feel of the rest of the place

Thats the only negative I've got. All up, this place is perfect for young families or friends sharing a room. They may have smaller room for couples, and if they're the same decor, I would suggest that would suit honeymooners with a car well as well.

All up, we enjoyed the stay.

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank KaKwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

I really love the rooms at this hotel. Booked into the Premier Suite & it was clean, modern & spacious. Requests were handled very efficiently & the kitchenette was a lovely extra in the room. Location-wise was quite central for us to go for food around town.

Those looking for a business stay or rooms with plenty of space, this is a recommended place. However, not for those who are used to a resort style hotel complete with a pool as there is no swimming pool here.

Had amazing friendly service from the Assistant FOM, Mr. Eu Jin

Stayed: June 2018, travelled with family
Thank Renee T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2018 via mobile

If you need a place to stay near Adventist hospital u can try to stay here. My overall experience in this place is wonderful despite the view of Chinese Cemetery from my window. For me they already RIP so the one that might bother u is the living. Well u can ask for a different view from the hotel manager when u booked if they have available. The room is very spacious with sofa, microwave and fridge. They have laundry room and gym on the 7th floors. The only bad thing is lack of TV channel here as they only provide local channel but am satisfied with the wifi quality. Overall am very pleased with my stay here and will come back again.

Stayed: April 2018, travelled solo
Thank Willy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TropicsEight, Sales & Marketing Executive at Tropics Eight Suites, responded to this reviewResponded 4 May 2018

Hi Willy,

Thank you for staying with us here at Tropics Eight Suites.
We appreciate your feedback be it positive or negative.
It is from there we pick up what is left out and improve to serve better.

It was our pleasure to have you staying with us at Tropics Eight Suites.
Sorry about the lack of tv channels. We will take the matter into consideration.
Perhaps during your next visit we might have even more channels.
We are continuously improving and getting better with useful feedbacks from people like your good self.

Once again, thank you for choosing Tropics Eight Suites.
Glad that you enjoyed your stay overall.
We look forward to your next visit and hope to serve you better in future.

Best Regards,
Jeremy Ng
Sales & Marketing Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2018 via mobile

Clean and nice big room for family. Nearby got 24 hours 7 eleven, happy mart and a small local food hawker food. Location is good. Room is clean and secure.Easily accessible, staffs are friendly and English spoken.

Stayed: April 2018, travelled as a couple
1  Thank Sean O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TropicsEight, Sales & Marketing Executive at Tropics Eight Suites, responded to this reviewResponded 4 May 2018

Hi Sean,

Thank you for staying with us here at Tropics Eight Suites.
We appreciate your feedback be it positive or negative.
It is from there we pick up what is left out and improve to serve better.

It was our pleasure to have you staying with us at Tropics Eight Suites.
We are continuously improving and getting better with useful feedbacks from people like your good self.

Once again, thank you for choosing Tropics Eight Suites.
Glad that you enjoyed your stay overall.
We look forward to your next visit and hope to serve you better in future.

Best Regards,
Jeremy Ng
Sales & Marketing Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

Convenient location, with Youth Park, Bougainvillea Garden within walking distance. Few good cafes just right beside. Parking a bit narrow in B1. Go direct to B2. Room is spacious & comfortable. Noise from roadside is noticeable if the unit is facing directly the busy Gottlieb Road. Cleanliness is okay but can be improved. Check in & check out process is typical, suggest to integrate more with the online apps to have a hassle free process. Great response from reception & housekeeping department.

Stayed: March 2018, travelled with family
Thank Kurt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TropicsEight, Sales & Marketing Executive at Tropics Eight Suites, responded to this reviewResponded 4 May 2018

Hi Kurt,

Thank you for staying with us here at Tropics Eight Suites.
We appreciate your feedback be it positive or negative.
It is from there we pick up what is left out and improve to serve better.

It was our pleasure to have you staying with us here.
We are continuously improving and getting better with useful feedbacks from people like your good self.

Once again, thank you for choosing Tropics Eight Suites.
Glad that you enjoyed your stay overall.
We look forward to your next visit and hope to serve you better in future.

Best Regards,
Jeremy Ng
Sales & Marketing Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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