I was in George Town without a room and then Indian lady kindly got me a room even when she didn't have a room at first. I'm not sure what arrangement she did. The boutique hotel is not very boutique but I likes the wooden floors, the interesting stained glass windows and Chinese idols around the place. However there is only 1 staff on duty and being over worked she had no time for pleasantries or offer proper help, she brushed me off quickly and was very dismissive. It was my first time in penang so I was very disturbed by this bad service. However in retrospect, she was the only able staff around, her colleague was on leave.
What made it worse was when I was seated in the common area outside my room because wifi signal was bad, an Indian male staff came upstairs to the level I was seated, saw me on the hand phone, and turned off the lights. I was very upset and told him off.
All in all, if location, cleanliness and strong shower water pressure is all you need, this place is worth checking out, just don't expect any customer service.
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- Also Known As:
- Banana Boutique Hotel Penang/George Town