If there was ever a hotel that put Standard Operating Procedures (SOP) ahead of customer service based on common sense, this is it! Nothing happens unless it's in management's guidelines. For example, you can be on the Club Floor, but unless you 'register', you are not entitled to the privileges. Why? Because that's what it says in the SOP.
Your company can do a group booking and pay up front, but each guest must pay the recently introduced Statre Government Tax ($1), indivudually, for which the hotel issues a handwritten receipt! The SOP doesn't say the hotel can charge the new tax to the company.
To add to all this, nothing seems to work. The lifts don't work, so be prepared to climb 10 floors (if the lift operator is not on duty). The trainee waiters hit your ears with their trays as they serve coffee. Breakfast is barely palatable. The list goes on...
With such a choice of hotels in Penang, give this one a big miss!
- Official Description (provided by the hotel):
- Nestled amidst the vibrant city life and heritage charms of GeorgeTown, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. ... more less
- Reservation Options:
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- Also Known As:
- Sunway Hotel Georgetown Penang George Town