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Reviewed 20 June 2019

When we drove into the street .. I was worried
Absolutely no need
It was fantastic from beginning to end
Staff charming efficient and so helpful
I would never have booked it left to my own devices
It was Querky which made us smile
Very clean and the inner courtyard with the breakfast area and pool was a delight
Edric deserves a special mention
Pleasant and very helpful and shows great organisational skills
They seem a truly happy team and that makes your stay a pleasure
Would I return ...absolutely

Date of stay: June 2019
Trip type: Travelled as a couple
1  Thank Gwenda R
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noordin M, Manager at Noordin Mews, responded to this reviewResponded 22 June 2019

Dear Gwenda R,

Thank you for taking the time to drop us a review! We are so grateful for the full rating! We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. We select, train and coach our team members around the idea that every guest deserves a memorable and positive experience and it is up to them to deliver. As such, we are delighted to read how Edric delivered above and beyond your expectations. We will be sure to share your review with the rest of our team.

We hope you make us part of your traditions and we have the privilege to serve you for many years to come.

Many thanks,
Noordin Mews

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2019

Noordin Mews is a petit and beautiful place to stay just on the outskirts of the UNESCO zone of Georgetown, but still within a 10 minute walk. The building has been restored with much care and thought resulting in an enchanting conversion of an old original mews stables resulting in a characterful place to stay.

From the first point of contact I was impressed with the efficiency of the staff, nothing
was too much trouble and you felt anything was being done with a good heart - all of
the staff are clearly well trained and appear to enjoy their jobs. Two outstanding members who should be commended are Edric on reception and Lee room staff.

The rooms were cool and comfortable with very good showers and lovely toiletries,
a nice touch at evening turn down was a daily treat. All rooms and common areas
were kept immaculate by the room staff.

Breakfast was served at the little bar/snack area adjacent to the swimming pool (which is greatly appreciated after a hot days sightseeing) there were three cooked
choices featuring two local dishes which changed daily together with toast, pastries
and fruits, all more than sufficient. A very nice touch was complimentary afternoon
tea with cake upon your return from your days activities.

There are masses of restaurants within the local vicinity and once again the amazing
staff are happy to recommend along with information on guides to book locally (we used the excellent Joan Khaw reviewed separately) or different excursions. They are
also very happy to call a Grab taxi for you which save a huge amount of money compared to the usual taxi fares.

I would not hesitate to stay at Noordin Mews again upon our return to Georgetown
and sincerely hope that all the staff are there once again to welcome us, excellent
value for money.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank 49karenl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noordin M, Manager at Noordin Mews, responded to this reviewResponded 14 June 2019

49karenl, we really appreciate that you took the time to share details about your recent visit to our hotel. When we first read your review we could not help it but smile. We are beaming with pride knowing that we hit the mark and delivered on everything that we promised.

It was indeed hard work to upkeep a heritage building such as ours and we are so glad that you noticed all the hard work that we have put into it. We believe that our business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff in delivering the best service. We will be sure to share your review with our team and we will make sure that Edric and Lee get the recognition that they deserved.

We appreciate all your wonderful comments. We hope you make us part of your traditions and we have the privilege to serve you for many years to come.

Looking forward to your next visit,
Noordin Mews


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2019 via mobile

I had a great stay at Noordin Mews.
Staff are outstanding, they help with everything from food recommendations to getting you a Grab car. Housekeeping’s attention to detail was impressive. Perfectionists. A small gift was left on my pillow each night which was a lovely touch.

They provide umbrellas which was really handy for both the blaring sun and the sometimes sudden downpours of rain.

I found the location great. Is literally around the corner from 1st Avenue shopping mall, @ the Top with fantastic views of the city and Komtar bus station which I easily took a bus to Kek Lok Si temple.
Short Grab car ride to all street art locations, Little India etc.

I do have a few slight negatives:

No fridge.
I found the TV to be in a bad location that you could only watch from the lounge. Only 7 channels, I think 4 English. I was in room N.
Bad lighting in bathroom.
Pool can be quite loud.

Date of stay: April 2019
Trip type: Travelled solo
1  Thank flashpacker_18
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noordin M, Manager at Noordin Mews, responded to this reviewResponded 23 May 2019

Dear flashpacker_18,

Thank you for taking the time to write us such a wonderful review! We are so grateful!

We are beaming with pride knowing that we hit the mark and delivered on everything that we promised. Everyone here takes pride in what we do and it is through feedback like yours full of affirmations and encouragement that we renew our commitment to always trying our best. We are so happy to hear that we exceeded your expectations in more ways that we could have ever imagined.

We will take your feedback into account as we work toward improving the way we do business. Thank you for providing honest feedback. Knowing where we are missing the mark helps us tackle our weaknesses as we strive to be better every single day

We look forward to welcoming you back to Noordin Mews!

Sincerely,
Noordin Mews




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2019

I have nothing but praise for this hotel. A boutique hotel oozing with style, atmosphere and great heritage design, really reflects the character of Georgetown. A lot of attention to details both in the design and service. The breakfast is really good, love that it is a la carte, I tried something different each morning and all were very good. The staff is friendly and professional, particularly the gentleman at the reception who enthusiastically shared his recommendations. I loved how they put a lot of effort in conveying the Georgetown feel, from the thoughtful turn-down amenities, the decor elements, the complementary afternoon tea and even the scent! The pool is definitely a huge plus, great to cool down after a day of exploring the town, not many other hotels seem to have this. We were travelling with a couple of friends and a toddler and it was great for both.
Although it is not located in the heart of Georgetown, it is just a 10 minute walk away and we actually discovered that the neighborhood it is located in has some great hidden gems of its own, such as pop-up art markets, cool cafes and restaurants just a stroll down the street and 2 night markets 2 streets down. I rarely, or probably never gave 5 for value for money, but this hotel deserves every penny.
If I can just give a few little recommendations of my own; maybe add some extra lighting above the bathroom mirror (S1 or S2), and the inside walls of pool may need some extra scrubbing from the algea due to the hot weather.
Also just wanted to toss an idea out there, it would be really cool to have some kind of mural painted onto the big white wall overlooking the pool, just to add another touch of Georgetown!
I work in the hotel industry myself and have stayed in quite a few hotels, and I really want to congratulate the staff and management of the hotel for offering some top-notch and inspiring hospitality. Thank you for a great stay.

Date of stay: May 2019
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank LeahS1158
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noordin M, Manager at Noordin Mews, responded to this reviewResponded 13 May 2019

Dear LeahS1158,

Thank you for the 5-star rating! We are so glad that you took the time to try us on your recent visit to Penang! We are so lucky to own this property here at this part of the George Town, just slightly away from the hustle and bustle of the city, yet just a short walking distance from all the local eateries, malls and modern day conveniences. We are really glad that you find our locations to your liking.

Being a small hotel, we try very hard to make the little details count and we are truly humbled that you appreciated these gestures from the staff. We have also taken note on your suggestions to add on extra lightings, the pool cleaning and the mural painting which is indeed in one of our plan for our hotel!

We valued your patronage and friendship and hope to welcome you back soon!

Many thanks,
Noordin Mews

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Reviewed 5 May 2019 via mobile

We were travelling around in Western Malaisia and our travel agent booked this hotel for us. When we entered the street we didn’t knew what it would be but behind the front door we discoved a true hidden gem. Friendly staff in a very cozy place. Nice and clean room, freshly made breakfast and and every staff member took a hand when needed. The hotel isn’t too far from the very nice historical centre. A true recommendation for everyone who’s looking for a relaxing and small size hotel!

Date of stay: May 2019
1  Thank DennisB25
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Noordin M, Manager at Noordin Mews, responded to this reviewResponded 13 May 2019

Dear DennisB25,

Thank you for taking the time to write us a review! We are glad to hear that you have enjoyed your recent stay with us and you were able to experience great hospitality from our team. We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.

Thank you once again for giving us a pat on the back. We value your patronage and friendship.

We look forward to welcoming you back!

Regards,
Noordin Mews

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