This hotel has a positive vibe to it, the large spacious reception area is clean and welcoming. A singer performs in the foyer bar every evening and whilst that bar was rarely busy, it was nevertheless pleasant to return to the hotel after a night out and be greeted by the sound of a live singer.
Most of the staff are a credit to the hotel, they really seem to care about the experience of their guests. We had consistently good experiences with housekeeping and breakfast room staff. A special thank you to Mr Izham, duty manager, who was every bit as efficient and helpful in dealing with our pre visit enquiries (this was our first visit to Penang) as he was pleasant and professional when dealing with our f2f enquiries after our arrival.
Our room looked like it had been recently refurbished. It was spacious and clean and welcoming, with a pleasing view, and king sized bed, exactly as requested. We had a bath and separate shower in the bathroom, and there was plenty of hot water. True, the corridors looked a little worn but that was of less importance to us than the room itself and the main reception/breakfast areas. We asked for an extra blanket after the first night and housekeeping obliged straight away.
The location of the hotel is very good. We walked from the hotel to many local sights/eateries, and took local buses when going further afield eg Penang Hill, Weds night market.
The breakfast was good. A pleasant setting, with a nicely busy atmosphere and a perfectly adequate selection of food. The coffee/juices were fairly low quality but nevertheless the breakfast is still worthwhile.
We found the wi-fi a little temperamental at times.
We had pre dinner cocktails one evening in the outside bar area attached to the revolving restaurant. The waiting service was very disappointing there, our waiter spoke/understood little english and had no knowledge of the drinks menu. We were initially brought only one of the two drinks we had ordered, and the wrong drink as well. Nevertheless, we enjoyed a great view, on a lovely evening, and the drinks themselves were well mixed, so we still stayed for a second one.
We were leaving very early on our last day. With the minimum of fuss the restaurant made arrangements for us to have early access to the breakfast room, which we very much appreciated, given we had a long journey ahead of us. But the front desk member of staff apparently forgot to order our morning taxi (requested the previous evening) leaving me to run around outside the hotel unsuccessfully trying to flag one down. In the end, and with no success either from the doorman in phoning a cab, arrangements were made for security to take us to the jetty. We just about caught our ferry crossing. So don't assume there are always taxis outside the hotel. There are not.
We left with good memories of Penang, hope to return, and would happily stay in this hotel again. The positives far outweigh the couple of niggly negatives.
- Official Description (provided by the hotel):
- An award winning hotel for business or leisure. Hotel accommodation, food & beverage services, meeting facilities, banquet function. BAYVIEW HOTEL GEORGETOWN PENANG actively pursues opportunities to provide customer with creative, flexible and value-added promotions which meet your evolving needs in today's travel budget. ... more less
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- Also Known As:
- Bayview Hotel Georgetown Penang George Town