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Reviewed 22 September 2017 via mobile

Rooms are spacious & clean. Buffet breakfast is tasty. Gym is very well equipped. Located next to a big mall. Plenty of eateries within close walking distance.Receptionist are friendly. Nothing to fault about this hotel.

Stayed: August 2017, travelled on business
Thank dugong78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 19 October 2017

Dear Guest,

Thank you for staying at G Hotel Gurney and sharing your lovely review on Tripadvisor.

We are pleased to read that overall you did enjoy your stay and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

It's a hotel with additional facilities like free buggy service, bicycle for a ride around, and daily fruits decorates your room along with candies. Pleasant environment with glittering swimming pool at night.

Room Tip: Sea view fascinated me
  • Stayed: September 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank sega9778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 19 October 2017

Dear Guest,

Thank you for staying at G Hotel Gurney and posting your experience on Tripadvisor.

We are delighted to read you enjoyed your stay, and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017

Good location, nice hotel, best facilities, spacious room with fabulous sea view...but not the people. There was no warm welcome upon check-in and no thank you for staying during check-out. 5 stars hotel but zero interaction.
Additionally, the hotel staff rang our doorbell at 1:30am to take out the departure note that he had sent wrongly. This is completely not acceptable and it shouldn't be happened in a five stars hotel. We were disturbed again by the laundry service at 9:00am on the next day when we are still in the beds and did not call for any laundry service. Feedback had been delivered to the Front Office Manager and he committed to follow up with these shortfalls, however, there was no response thereafter.

Room Tip: Request a room facing the sea view
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
3  Thank LiawS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 19 October 2017

Dear Guest,

Thank you for staying at G Hotel Gurney and sharing your experience on Tripadvisor.

I was sorry to read that you had encountered some challenges during your stay and this is definitely not the high standard of services that we strive for. Please rest assured that the issues raised have been addressed to our team and appropriate action has been taken to prevent the same incident from reoccurring in the future.

I also understand that our Front Office Manager, Derrick has spoken with you and further offered our apologises.

Once again, thank you for bringing this matter to my attention and we do hope that you will choose to stay with us again in the future so we may show you our commitment to service excellence.

Kind regards

Michael Hanratty
General Manager

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Reviewed 19 September 2017

This was our second stay at this hotel in 2 years, and it's even better than it was on our first trip. We were checked in at the club lounge since we were booked in to a suite, and offered refreshments and ice cream. Our room was one of the newer refurbished rooms, and was lovely and spacious. A rollaway bed for our young daughter was organised quickly and easily.

The lounge was great, good selection of food for us and with great views over the sea, although they are now reclaiming the land in front of the hotel which is a real shame.

I used the gym once during our 3 night visit and it was lovely having a view of the sea during my morning run.

We ate at the Miraku restaurant to celebrate our wedding anniversary; it was incredibly busy and you can see why - the food is amazing.

We had drinks at the Tree Bar which is a nice setting in the evening.

The location of the hotel is great for us, since I have relatives living close by, and it's really convenient having Gurney Plaza and Paragon so near to the hotel.

I was really happy to see the refurbishments that have happened since our last trip in 2015 and next time we're in town we'll definitely be booking again.

  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank lynds_b259
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 19 October 2017

Dear Guest,

Thank you for staying at G Hotel Gurney and posting your experience on Tripadvisor.

It was good to learn that overall you enjoyed your stay and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager

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Reviewed 16 September 2017

I stayed at the One-Bedroom Suite and found it very nice, spacious and cozy. Price was also okay for a suite. There is a free snacks and drinks (including champagne, wine, etc.) at 6pm every day.

In addition, it's just walking distance to the mall and very lively area.

I will definitely come back in my next stay in Penang.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank MigueLatorre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PenangGHotel, General Manager at G Hotel Gurney, responded to this reviewResponded 19 October 2017

Dear Guest,

Thank you for staying at G Hotel Gurney and posting your experience on Tripadvisor.

It is our great pleasure to read that you enjoyed many aspects of your stay and we look forward to welcoming you back in the near future.

Kind regards

Michael Hanratty
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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