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Ixora Hotel Penang
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Reviews (251)
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All reviewsshopping mallfree dinnerbusiness tripfast foodbig roomcomplimentary mini barnorth south highwayhotel lobbyvegetarian foodfree callssuperior roomroom was spacious and cleangood pointsair conditionervery nice hotelbuffet breakfastnice breakfast
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Reviewed 4 December 2013 via mobile

Stayed here for a couple nights, nice hotel, pleasant staff, nice clean rooms with spacious beds. Bathroom is quite large and has a rain head shower. Only gripe is the internet, virtually no access. Something must be done about this. You'd have better internet at a Starbucks than here.

Stayed: November 2013, travelled as a couple
1  Thank Tj_flyers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HendryTan8888, Director of Sales at Ixora Hotel Penang, responded to this reviewResponded 20 March 2014

Dear Tj_flyers,

We thank for your feedback about our hotel and for taking the time to write your review. We are happy to read that you have enjoyed your stay and that our associates were friendly and accommodating to you. We sincerely appreciate your positive feedback about our service and the ideal location – it is always great to hear that our guests had a pleasant stay with us!

We look forward in welcoming you back in the near future.

Warm regards,
Hendry
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2013

Stayed here for 1 nights because of wedding in Sungai dua. By staying here, it would nearer compare to staying in island. We booked total of 4 deluxe rooms. Quite impressive with the cleanliness and spacious room. Looks like new hotel to us. The bed and pillows is very comfortable for us to rest after a long journey from Nilai. Deluxe rooms complete with sofa, large LCD tv, ipod/iphone dock with alarm, mini bar, iron and ironing board, bath scale, room safe and coffee making facility. With the price that we pay, i can say it was very worthy. No bathtub, but provided rain shower with good water pressure n heater. Toiletries was provided such as crabtree & evelyn shower gel, shampoo, soap, toothbrush, comb, etc.. Buffet breakfast is OK, the food was nice and delicious and quite a lot of choices. And last but not least, the checked in and checked out was fast and easy.

Room Tip: by choosing deluxe room, you can have all the drinks and snack in the mini bar. (soda, peanuts, choc, mineral water)
  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank Nourhasni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HendryTan8888, Director of Sales at Ixora Hotel Penang, responded to this reviewResponded 20 March 2014

Dear Nourhasni,

Thank you for your time and effort to write such a wonderful review. It is a pleasure to know that our services met your expectations throughout your stay. We really appreciate your positive compliments and have also shared your positive feedback to our respective departments.

It is also a pleasure to have adhered all sorts of facilities for our guests needs, from quality amenities and also to deliver services at the excellent state of quality. We hope to retain our best facilities and warm services to keep our guests comfortable and satisfied.

Once again, thank you for your great review and we look forward to serve you better on your next visit.

Warm regards,
Hendry
Director of Sales & Marketing

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Reviewed 7 November 2013

First time staying in Ixora Hotel because of attending my cousin wedding in Ixora Hotel. The ballroom was very big and been beautifully decorated by the staff and the food was very nice. Reception staff Ms Apple was friendly enough to show me few rooms type due to we are travel in a family of four and not sure which room to take,finally have take a deluxe connecting room. The room was big and cozzy, the room packages comes with breakfast but we didn't take it due to have to check out early to catch our flight. Me and my family are having a great time staying in Ixora Hotel.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank Angeline_Soo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HendryTan8888, Director of Sales at Ixora Hotel Penang, responded to this reviewResponded 20 March 2014

Dear Angeline Soo,

Many thanks for taking the time to share your feedback about your recent stay at Ixora Hotel, Perai. We truly appreciate you making us your preferred hotel while visiting Penang and we were delighted to read that you enjoyed the hotel and services we provide.

It is encouraging to hear positive feedback regarding the level of service you experienced as it motivates us to continue to ensure we connect with all of our guests each and every day.

We certainly look forward in welcoming you back again in the near future.

Warm regards,
Hendry
Director of Sales & Marketing

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Reviewed 22 October 2013 via mobile

This is my third time staying in ixora - first time was aug 2012, second time was cny 2013. Oct 2013 is my most recent stay. The same problem persisted: wifi connection was horrible and inconsistent.

My bathroom glass door hinge was loose and I felt like the door could fall off any moment!
No tissue box was provided
Did not top up our toilet roll after house keeping
Took away our used toothbrush and did not leave any new ones
ONLY one set of shampoo,conditioner and body wash for a room with two single beds
My dad left a card at the card slot and it was removed by housekeeping and replaced with a key card
We did not realise it until the next morning when we were checking out
Concierge was unable to locate or advise as was told that the housekeeping supervisor did not know who was working
We had to rush to the airport So therefore could only leave down my mailing address for them to mail me the card, should they find it
Check in was slow, so was checking out - happened that the system was down
Was not provided any invoice or bill - was told they will email me But it has been more than 24hrs and still No email
Buffet breakfast was average
Even though this hotel is still considered new, they should be stepping up on their maintenance as the rooms are showing obvious signs of wear and tear

Unless there is an improvement, especially on the Wi-Fi, I doubt I will be staying there anymore


Removed al

Stayed: October 2013, travelled with family
Thank Sabrina6882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HendryTan8888, Director of Sales at Ixora Hotel Penang, responded to this reviewResponded 20 March 2014

Dear Sabrina6882,

Thank youfor your recent stay and for posting this review – much appreciated.
Firstly, we must specifically thank you for returning and for your loyalty to our hotel for over the 3rd time.

We are sad and sorry to read your comments regarding your recent experience. It is never a pleasure to know that we disappointed a guest but we are always grateful for feedback so that we may learn and improve. We do apologize if, at anytime, you felt that our service less anything less than attentive and responsive. There are no excuses for shortfalls in service that our guests receive.

We believe that holidays are very precious – and we are sorry that we were a cause of your disappointment on this occasion. We do hope that you may consider revisiting us again in the future. We would very much like the opportunity to restore your faith in our hotel again. Do drop me a personally email at hendry.tan@ixorahotel.com should you plan to return stay with us.

Warm regards
Hendry
Director of Sales & Marketing

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Reviewed 12 October 2013

I'm stay around the worl hotel in this world,but this is the first hotel i can't see the sport channel and vision four in the room. As the room guest i need to going out to see the football game at other place. As the guest i complain for the thirt time about the sport channel to Director, but no any action taken.

I love to stay Ixora Hotel because all the staff very friendly especialy front office, kitchen, housekeeping, security and F&B staff, the best heard department Mr Moses, Mr Kenji, Mr Cheng, Chief Beh and Mr Shashini.

From button my heart if you running the hotel you must spend more money to lets the guest happy to stay in you hotel. This the first hotel i shaw all the staff wear same uniform (T-Shirt), some time i confius to know which department the staff serve me.

  • Stayed: August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Dato_Zubir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IxoraHotel, Owner at Ixora Hotel Penang, responded to this reviewResponded 20 October 2013

Dear Dato Zubir,

Thank you very much for the valuable feedback you have shared during your stay with us.

Please allow us to extend our apologies for the inconveniences you encountered due to the absence of certain sport channels. While we do provide ESPN in room and Star Sports as well at The Straits Cafe & Lounge.

We will certainly take note of your recommendations to further improve our guest experience.

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