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“Nice Hotel in Putrajaya”

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Pullman Putrajaya Lakeside
Ranked #5 of 9 Hotels in Putrajaya
Bukit Mertajam, Pulau Pinang, Malaysia
Level 5 Contributor
69 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Nice Hotel in Putrajaya”
Reviewed 27 November 2013

Stayed here recently with family, chose the 2 bedroom suite and another deluxe room on the Lotus Wing..... Check in was good, the Guy who checked us in was very helpful and kind.... Rooms were great in both the units, very classy design.... The bathtub which was outside in my other room was also a very interesting concept..... The whole place is huge from the car park to the grounds as the hotel is spread about with 4 different wings.... Had a wonderful 2 nights stays here and my only grouse was Breakfast on the first day where we came in a bit late around 10.15 and the staff told that i have only 15 minutes more... I find that rather rude because u dont tell to your guest that you only have this much time to eat and when i was eating and before 10.30, the staff were already packing up things like the juices and milk... This is a big NO!!.... I also noticed that some customer who came in near to 10.30 were not allowed for breakfast..... Apart from that, this hotel is good... Would definitely come again.....

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Balan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, 29 November 2013
Dear Guest,

Thanks for writing to us on your last stay experience.

We are glad that you enjoyed your room as much as we do. With regards to the service provided during breakfast as encountered, we have shared this with the respective department and serious corrective measures will be taken.

Nevertheless, we hope to welcome you back to Pullman Putrajaya Lakeside for us to serve you better.

Thank you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (243)
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English first
Kuala Lumpur, Malaysia
Level 4 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 25 November 2013 via mobile

Located in Federal Territory of Putrajaya, Pullman Putrajaya offers fast access to Malaysia's Government Federal Offices as well as to MNCs in Cyberjaya.

Pullman Putrajaya offers lakeside view and allows its guests to experience family oriented activies as well as water sports activities.

Jump into the swimming pool at 2nd floor and enjoy the scenic view. There are two swimming pools; one for adults and one for kids. The pool is not that big buy enough to let you do a couple of freestyle strokes.

You may also choose to tour the lake with the Kayaks or by cycling around the lake with tricycle with your spouse and kid.

During our stay, we had our breakfast and dinner at B's - All Day Dining. The breakfast was complimentary from the hotel and the dinner was at discounted rate (please ask for MYR50 discount F&B voucher upon check in).

The food are not bad at all. There are variety of food from Asian to Western. One of the food that I had for the dinner was Tomato Rice.

For breakfast, I love the Coconut Rice because the 'sambal' or the chilli paste was awesome. The rest are more or less same, that you could expect from a 4 and 5 star hotels.

The room was well prepared and cleaned. It was quite a spacious room, allowing the kids to wander around. However, the minibar was empty (with a notice to call the Room Service should we want it to be filled), different from other 5 star hotels that we usually stay. I don't think guests will bother to call even if it's empty, but the management should keep it filled at least with basic drinks or snacks.

If you are the kind of person who needs to be constantly 'connected', then you may just hook up to the free WiFi service, accessible from the room (not only from Lobby like certain hotels). But if you are on some serious business like Internet banking, you may want to connect directly via Ethernet cable to your laptop because the free WiFi does not offer any security measures. In other.words, any data trasmitted can be tapped/sniffed by anyone with certain level of knowledge. Suggest the hotel management to enforce at least minimum security encryption to avoid/minimize this risk.

In summary I would say this hotel is an ideal place for you to temporarily forget about work and the traffic hassle in KL.

Stayed November 2013, travelled with family
Helpful?
Thank meowsmart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, 28 November 2013
Dear Guest,

Thank you very much on sharing your last stay experience with us.

We are glad that you enjoyed the stay. We'll definitely share this with the team.

Nevertheless, we hope to welcoming you again to Pullman Putrajaya Lakeside for us to enhance on our service standard.

Thank you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 5 Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 25 November 2013

been there on 30/10/13 for my 15th Wedding annivasary..book standard room, but upgraded to suiteroom..Great !! Large room with separate bathtub..parking bit confusing, so is the room entrance..breakfast spread was great n plentiful..lake view nice too..Duty manager that day was very helpful, kudos to the management team for making my stay pleasent..

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank azamin99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, 28 November 2013
Dear Guest,

Thank you for your kind comments during your last stay with us.

It is our pleasure to serve our guest better. Glad that you'd had a wonderful anniversary in our hotel.

We hope to welcome you back to Pullman Putrajaya Lakeside.

Thank you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level 4 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 24 November 2013

The architecture is really bringing a different touch. We had a suite and the decoration was very special, with mosaics. The room had a very high ceilings, an enormous bathroom and a large balcony and it was great.
Most of the staff at the reception were beginners. We were supposed to get a fruit basket in the room, but it was not there. We asked the reception to fix that but had to give and we never got it.
I was expecting more information on the area in the bedroom or at the reception. The hotel website advertise a lot of activities but there is no info once there. It looked like there was not enough customers to make everything available.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChineseTea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, 28 November 2013
Dear Guest,

Thanks for writing to us on your last stay experience.

We are much regretful that you did not receive the fruit basket. I have shared your views with fellow team members and rest assured we will be courteous in handling guest request in the future.

As for the facilities, we are in the midst of putting more info surround the hotel so that the guests are aware of them. Of course, we are also in the process of upgrading the facilities for maximum usage by guests.


Nevertheless, we hope that you will choose to stay with us again for us to serve you better.

Thank you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 19 November 2013 via mobile

This was far from my expected room, I suppose Pullman should keep the same standard as Pullman at Bangkok.
When I first step in the room, omg ! Is this a 5stars hotel I'm staying?? It stink with some rotten smell, or is this what they call it authentic ??
Worse hotel bathroom I ever see, after bath the whole bathroom is like a flooded like typhoon attack, even seep out to the bedroom area!! Furthermore the hot water system is a disaster, hot water self-closing like every 1-2 minutes, then when I complain, they just send some so call technician to check, the way they check is like just open tap let the water flow then keep telling me there was hot water, nothing wrong !! Yes I know there was hot water, but with a interval of 2 minutes with icy water !!!!

Stayed October 2013
Helpful?
Thank Wren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, 20 November 2013
Dear Guest,

Thank you for taking your time to write on this review.

We are much regretful to hear about the defects which occurred during your last stay with us. The hot shower matter has been raised among the respective departments and rest assured that we are taking this issue seriously. Corrective measures will be taken on this.

Nevertheless, we hope that you'll choose to stay with Pullman Putrajaya Lakeside again in the near future for us to be in better service to you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Putrajaya hotels

Durham, United Kingdom
Level 6 Contributor
174 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 17 November 2013

I had a good room, although the bathroom had a shower which didn't have much power and leaked onto the floor (this is the only reason for not rating as excellent). The food in the restaurant was varied and of high quality and the pool and bar areas were clean and the staff very helpful. The location for the PICC and the view of the lake was great.

Stayed October 2013, travelled on business
Helpful?
Thank Jonathan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christophe K, General Manager at Pullman Putrajaya Lakeside, responded to this review, 18 November 2013
Dear Guest,

Thank you very much for your kind comments during your last stay with us.

It's glad to know that you enjoyed your stay. I've shared your concern on the bathroom and rest assured that the team will be taking corrective measures on this.

We hope that you'll be staying with us again in the near future for us to be in better service to you.

Christophe Keramaris
General Manager
Pullman Putrajaya Lakeside
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pullman Putrajaya Lakeside

Property: Pullman Putrajaya Lakeside
Address: No 2 Jalan P5/5, Presint 5, Putrajaya 60520, Malaysia
Phone Number:
Region: Malaysia > Wilayah Persekutuan > Putrajaya
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Putrajaya
Price Range (Based on Average Rates): £
Hotel Class:5 star — Pullman Putrajaya Lakeside 5*
Number of rooms: 282
Official Description (provided by the hotel):
Pullman Putrajaya Lakeside - a beautiful 5 star Hotel and Resort is delighted to offer 281 beautiful guest rooms, suites and apartments. In addition to this we also offer 2 outdoor swimming pools, a fully equipped gymnasium, a stunning Health and Spa Retreat, a beautiful lobby lounge as well as 2 Restaurants - B's - All Day Dining Restaurant and the Village Restaurant and Bar which is situated overlooking stunning Putrajaya Lake. We are also delighted to offer 24 hour room service, our China Bar and Lounge as well as the Deli, a Grand Ballroom for 500 guests and a selection of 21 additional Meeting Rooms catering for up to 3000 guests. In addition to this the Pullman Putrajaya Lakeside also offers a small private beach, a Karaoke Room, a Games Room and extensive lush gardens. We are also delighted to offer a large underground car park, complimentary superfast broadband in all guest rooms and public areas, a library, and an extensive selection of international in room television programs. At the Pullman Putrajaya Lakeside we are delighted to ensure your stay is a most comfortable one as "Our World Is Your Playground!" The Pullman Putrajaya Lakeside offers a stunning Lakeside, waterfront location and is only 20 minutes from Kuala Lumpur airport. We do sincerely hope we have the opportunity to welcome you to the Pullman Putrajaya Lakeside in the very near future! ... more   less 
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Also Known As:
Pullman Putrajaya Lakeside Hotel Putrajaya

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