Spent 2 nights in this hotel due to work, without reservation. Smooth check-in, very pleasing services from staff but quality of service is extremely inconsistence between every staff. Moments during my check-in, I was convinced that it's the right hotel for me due to how courteous, attentive & efficient the reception staff is.
I had my second thought as soon as I walked into my room. First impression, extremely dated room with full height window overlooking main lobby dome. The wallpaper are peeling off from the wall, there's water stain mark near A/C vent, obviously there's some condensation problem. Worse, I found out that the bathroom door is jammed and can't be shut. Made my request to have my room changed. Within minutes, came the most unapologetic staff making remark that those flaws wouldn't affect my comfort in the room and demonstrated how I can forcefully slam shut the bathroom door if I really wanted it be closed then proceed to asking if I still want to change my room as he has "solved" my problem. After being under the hot sun entire morning, I was too tired to argue and dismissed him, without room changed. Luckily, on the following day, once the reception staff learnt about my room conditions, without any further question, I was rearranged to a better room and got check out hour extended till 3pm, although that room has a broken sliding door that can't be open but it's still a lot better.
Breakfast selection was good although taste & quality wise could better. Again very pleasing staffs from waiting to cooks, making sure I'm happy & comfortable except an incident where I noticed their cubed rice is not fresh but dried and request for some fresh one. They chef did acknowledge that the cubed rice is not fresh but instead of preparing a fresh new one, the cubed rice was just sent into boiling water to soften it again before being served to me.
Personally, I found it's strange that business center is only opened upon request with no one stationed nearby. Luckily, a ring from its nearby phone to concierge, someone came within minutes to give me access into their business center. Once again, very good service from staff but their computer is a little too slow and ancient, it takes good few minutes "starting up" before I can launch a browser to access my cloud documents. On the other hand, laser color printing is extremely reasonably priced for a hotel.
Maybe it was some isolated incidents but these experience really put a stain onto otherwise perfect relaxation between my work at Putrajaya. Maybe they need to get rid some bad apple within before serious damage is done.
- Official Description (provided by the hotel):
- The hotel has 380 elegant and spacious guestrooms, 73 Executive rooms and 35 exclusive suites. All rooms are regulated by international standards with the Revive(R) Bedding Collection of soft, silky, 300 thread count sheets, custom sheeted duvets, fluffy pillows and extra soft mattresses. All rooms feature a colour television with satellite channels, IDD telephone, Internet access, personal in-room safe, steam iron and ironing board, and bathrooms with a separate bath tub and glass shower cubicle. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Putrajaya Hotel Putrajaya
- Putrajaya Marriott