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All reviews the executive lounge urban kitchen rooftop pool diamond member one bedroom suite seafood hotel experience asia city business hotel f b stayed for nights the ground floor duty manager business trip enjoyed my stay spacious room short stay
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Reviewed 15 July 2018

The hilton hotel is new, the room is modern and room facilities are easy to use. Because of the friendly staff of the hotel, we could spend a wonderful vacation during our stay. The club lounge is very spacious. The cocktail time of the club lounge is from 17 to 19 o'clock, and the children are allowed to be until 18 o'clock. This system guarantees the quiet space for adults and we could enjoy alcohole comfortably.The access for ferry terminal to remote islands, and an airport is easy, and there is also a famous restaurant behind the hotel. It is highly recommended to stay at the hilton Kota Kinabalu to make your holidays wonderful.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank harumaki201807
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu, responded to this reviewResponded 16 July 2018

Dear harumaki201807,

Thank you for taking the time to share with us your stay experience at Hilton Kota Kinabalu. I am delighted to hear that you have enjoyed your stay with us and that our team members have left a positive impact on your stay. Appreciate your comments on our hotel's facilities and happy to note that you found our hotel location to your liking. I look forward to welcoming you back to Hilton Kota Kinabalu again soon.

Sincerely,
Linda Pecoraro
General Manager

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Reviewed 14 July 2018 via mobile

Returned to the property during the school holidays. Still as amazing as the previous stays. Buffet was excellent for as I hosted some friends over at the hotel to celebrate Raya with them. Kids loved the pool! Overall a well run hotel and lives to the Hilton name. Keep doing what you’re doing!

Date of stay: July 2018
Trip type: Travelled with family
1  Thank globetrotter898988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu, responded to this reviewResponded 15 July 2018

Dear globetrotter898988,

Thank you for leaving us with a great review. I am pleased to note that you have enjoyed your stay with us and that you were impressed with our breakfast spread at Urban kitchen. I look forward to welcoming you back to Hilton Kota Kinabalu again soon.

Sincerely,
Linda Pecoraro
General Manager

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Reviewed 13 July 2018 via mobile

The place itself is a 10 minute drive from the airport. If you use the Grab app that's a MYR9/ ride (vs 30 using the white taxi booth inside the airport).

Hotel is new(ish), nice rooftop pool, buffet breakfast was ok and staff were nice enough.

We have a few recommendations if you choose to stay there:

1. Expect a bit of chaos at the front desk. Out first night (8th July) our room wasn't available but we were offered a paid upgrade (50 bucks I think) to upgrade to the executive floor where a room was (astonishingly) available. We took the option. Room was ok, executive lounge was average I suppose, average food, not great drinks selection. Personally I wouldn't bother with it.

Second night (12th July) we checked in to be told the "system was down" so we did a "manual check in". Well that was obviously rubbish as when we got to "our room" we opened the door to find someone else's stuff all over the room !

Then we were offered "an upgrade" from ~ yes not to ~ the executive floor to some pokey room on the third floor overlooking the road at the front of the hotel. Being a bit tired we didn't bother to complain and just sucked it up.

We ate at the rooftop bar / restaurant where to be frank the food was bloody awful. Burger had so much sauce added it disolved the bun into a soggy inedible mess. The other dish was ordered was the pear and gorgonzola pizza which is best avoided.

Staff though all over the hotel were really nice, made the other chaos bearable.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank 90glynt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu, responded to this reviewResponded 15 July 2018

Dear Glyn T,

Thank you for leaving us with a great review. I am happy to note that you were impressed with our team members' hospitality and that you found our buffet breakfast to your liking. I would like to apologize for the shortfall in services that you have experienced and will be sure to share your remarks with the team for future improvements. I look forward to welcoming you back to Hilton Kota Kinabalu with a better stay experience in future.

Sincerely,
Linda Pecoraro
General Manager

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Reviewed 9 July 2018 via mobile

Excellent stay at the Hilton, we were upgraded to the Executive suite, the food was delicious and service was amazing. A great hotel, not on the waterfront but the service and great food made up for that. Highly recommend a stay here.

Date of stay: July 2018
Trip type: Travelled with friends
Thank Claire G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu, responded to this reviewResponded 11 July 2018

Dear Claire G,

Thank you for leaving us with a great review. I am happy to note that you have enjoyed your stay with us and that you were amazed by the dining options at our hotel. Thank you for recommending us to other travellers and we look forward to welcoming you back to Hilton Kota Kinabalu again soon.

Sincerely,
Linda Pecoraro
General Manager

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Reviewed 8 July 2018

This is a great hotel - the location is really good with many places easily walkable (the waterfront, Gaya street market etc), the rooms are excellent especially on the Executive floors. The rooftop pool is lovely with plenty of sunbeds, but the best thing about this hotel is the staff. They are all charming and so helpful.
If you are visiting this area I would highly recommend this hotel.

Date of stay: July 2018
Trip type: Travelled on business
1  Thank 481JaneF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HiltonKotaKinabalu, General Manager at Hilton Kota Kinabalu, responded to this reviewResponded 9 July 2018

Dear Jane F,

Thank you for leaving us with a great review. I am pleased to note that you have enjoyed your stay with us and that you found our hotel location to your liking. Appreciate your comments about your facilities. I look forward to welcoming you back to Hilton Kota Kinabalu again soon.

Sincerely,
Linda Pecoraro
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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