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“Clean out of town hotel”
Review of The Klagan Regency

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The Klagan Regency
Ranked #61 of 92 Hotels in Kota Kinabalu
Reviewed 20 April 2012

Reviewing the hotel while still staying.......why? free room internet......Let's start with checking in - good well mannered staff, staying in premier room 17th floor, therefore comments are related to a premier room service, happy with everything except the wardrobe, why? it is embedded into the wall near the back of the room door,I presumed to save space thus making it very difficult to hang your clothing or retrieve them.

Room Tip: stay in premier room?
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  • Stayed: April 2012, travelled on business
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Thank owlyong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication E, MARCOMM at The Klagan Regency, responded to this reviewResponded 14 May 2012

Dear Mr/Ms,

Greetings from Novotel Kota Kinabalu 1Borneo.

We would like to thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation choice and for taking the time to share with us your experience in our hotel.

We have carefully noted on your comment and the problem you are facing during your stay. Rest assured that your comments already been notified to the management for further action.

We do appreciate you bringing this issue to our attention and therefore giving us an opportunity to improve. Please be assured that we have taken serious note of your comments and your concerns were taken in the spirit which they are intended.

We all look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.

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378 - 384 of 840 reviews

An Accor traveller
Kota Kinabalu
21
Reviewed 20 April 2012

  • Stayed: March 2012, travelled on business
    • Value
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    • Service
Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Communication E, MARCOMM at The Klagan Regency, responded to this reviewResponded 14 May 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 18 April 2012

  • Stayed: April 2012, travelled as a couple
    • Value
    • Location
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    • Service
Thank street_sarah
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Communication E, MARCOMM at The Klagan Regency, responded to this reviewResponded 14 May 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveller
Brisbane, Australia
11
Reviewed 10 April 2012

  • Stayed: March 2012, travelled as a couple
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1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Communication E, MARCOMM at The Klagan Regency, responded to this reviewResponded 9 May 2012

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An Accor traveller
Chiang Mai, Thailand
1
Reviewed 7 April 2012

  • Stayed: April 2012, travelled with family
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Communication E, MARCOMM at The Klagan Regency, responded to this reviewResponded 9 May 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 5 April 2012

Our first trip to Kota Kinabalu in March. We stay at Novotel kota Kinabalu. it is about 20 -30 min away from the airport and about 15mins away from the main city depending on traffic on that day. The hotel is within 1 Borneo Hypermall. it is a good resting place to refresh and away from the busy town centre. There is a shuttle bus service at 1 Borneo Mall that bring tourists to town centre. We plan our day by roaming in the city centre during the day and returned in the evening either by cab or the shutter bus service.

It is wonderful that the lounge area at Novotel serve small pack of inexpensive but delicous "Nasi Lamak" and 'Teh tarik' local malay rice and tea for RM 2.50 each in the morning (reminds me of childhood time if you are from S E Asia). For RM5 per item they also serve supper for hungry guests like me in the night with fried rice, noodle, mee hoon soup.

the hotel staff and the local in kota Kinabalu are very polite, friendly and helpful.
yes, we are not done with Kota Kinabalu and will be back.

  • Stayed: March 2012, travelled as a couple
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1  Thank Arthur8998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication E, MARCOMM at The Klagan Regency, responded to this reviewResponded 9 May 2012

Dear Mr/Ms,

Greetings from Novotel Kota Kinabalu 1Borneo.

We would like to thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation choice and for taking the time to share with us your experience in our hotel.

We are delighted to learn that you had an excellent stay with us and particularly value our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

We all look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.

Report response as inappropriate
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An Accor traveller
Yogyakarta, Indonesia
11
Reviewed 31 March 2012

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Communication E, MARCOMM at The Klagan Regency, responded to this reviewResponded 9 May 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about The Klagan Regency

Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Kota Kinabalu
Price Range: £38 - £99 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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