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“Bathtubs need help”
Review of The Klagan Regency

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The Klagan Regency
Ranked #62 of 92 Hotels in Kota Kinabalu
Reviewed 5 May 2013

We have stayed in Novotel KK a few times over the past few years and we have always enjoyed our stay (previously reviewed in Dec 2011). On our last visit, we noted that this hotel was starting to fall into disrepair. The results of rushed finishing works during the construction of the hotel can now be clearly seen. The most serious issue encountered was the 'peeling' bathtub, it was literally peeling off! Not a very pleasant experience for the user...and not a standard expected from an Accor group hotel.

The housekeeping team of young men was however doing a good job of cleaning, and providing amenities and linen when requested. Service from them was excellent and deserves a special mention.

  • Stayed: December 2012, travelled with family
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Thank mummytraveller64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this reviewResponded 27 May 2013

Dear mummytraveller64,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for your continuous patronage and for sharing your insights from your recent stay at Novotel Kota Kinabalu 1Borneo, we always appreciate receiving feedback from our guests.

The team has noted your comments on the bathtub and the inconveniences that occured and extends their apologies. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

Nevertheless we appreciate your compliments on our Housekeeping staff and will be shared with the team.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.

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Reviewed 5 May 2013

One week in a suite on 15 th floor - room was ok! Stunning bathroom, but everything else in room very dated. Two tv,s and no working remotes. Half of the time the bbc channel had no sound. No clock in room. The hotel tick every box of a four star. What did upset us was that specials in the restaurant is advertised on the tv channel 2 and in lifts at one price, but a very different price in the restaurant. Only had one lunch in restaurant as food was not that good. Luckily you have a range of options available in the shopping mall. We liked the club lounge on level one and the fee minibar. in summary, it was a good holiday at a good price, however I am not sure that we will stay here again as it is far away from the city. You do have access to transport and a large shopping mall next to hotel, but you miss the true KK in the process. The staff were all very friendly. Bit frustrated that room was serviced very late afternoon every day as this prevented you from having an afternoon nap. They also did not always replace the towels. Had to phone. Lifts did not work properly for a couple of days either. The hotel forms a good base if you are taking tours out of KK. The hotel is ok, but not spectacular.

  • Stayed: May 2013, travelled as a couple
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1  Thank Malcolm B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this reviewResponded 27 May 2013

Dear BeegMelbourne,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for reviewing Novotel Kota Kinabalu 1Borneo, we always welcome valuable feedback from our guests.

We have noted your comments on our TV service and lunch advertisement during your stay and this has since been rectified. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

We thank you very much for your patronage and look forward to having you back with us at Novotel Kota Kinabalu 1Borneo.

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Reviewed 30 April 2013

The staff at the hotel were really friendly and very helpful. Every request was addressed quickly and thoroughly. Our adjoining rooms were good value for money, and the hotel is conveniently located adjacent to the 1Borneo Hypermall. The buffet breakfast is excellent. We would happily stay here again.

  • Stayed: April 2013, travelled with family
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Review collected in partnership with Accorhotels.com
Thank ropaken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this reviewResponded 6 May 2013

Dear ropaken,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are pleased to know that you have enjoyed your stay with us and that you appreciated the friendliness and assistance from our staff. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.

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Reviewed 26 April 2013

Most modern among its peers of hotel in Kota Kinabalu. Rooms are wee bit spacious and modern, although signs of age can be visible. Love the glass wall separating the bathroom and the bed (with privacy screen as well). Cabled Internet was free though not fast.
Service wise was sufficient although slow and unhurried reflecting the quality unhurried way of life.

The location is a good distance from the city centre where the centre of activity and night life is.
Saving grace was that the Mall adjacent to the hotel. Though a distance away from town (Make use the shuttle bus provided by the mall) the amenities offered at the mall is a compensation.

  • Stayed: April 2013, travelled with friends
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1  Thank Adcye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this reviewResponded 6 May 2013

Dear yeadrian,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are pleased to know that you particularly appreciate our guestroom and the hotel location being inside a mall. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.

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Reviewed 25 April 2013

the 1st and last.i will not suggest any company to do any event here! rude sales manager named zurinah..the food also teribble.chef on that day please taste your food before serve to customer,very salty and charred chicken fried.

  • Stayed: April 2013
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2  Thank aaroha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this reviewResponded 25 April 2013

Dear aaroha,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on Tripadvisor.

We are very surprised and sorry to hear about your feedback. Kindly contact us as soon as possible as we need more details on the function that was organised here at the hotel. We are investigating this matter at the moment with the relevant departments.

Hope to hear from you soon.

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Reviewed 22 April 2013

Our booking was for 2 rooms adjoining (family group of 5) but got 1 room on 12th floor and 1 on 16th floor.
Not very convenient !!!!
Staff promised to try to get us at least on the same floor the next day but never got back to us during the week we were there.
Single beds in room were as hard as concrete slabs, ticking over springs, no padding.
Needs improvement, not comfortable for older visitors staying a number of days.
1 room had no hair dryer as advertised, only a hole in the wall of the bathroom where it was supposed to be. Exposed wires in bathroom wall, not safe.
Mini bar was broken also, 6 hot cans of drink and 1 packet of crisps, sad mini bar.
It took 3 days and a number of requests to reception to have both fixed.
Same room had a bedside light fall apart and that was 3 days before we left.
Even after a request to have it looked at, was still broken when we left.
Room fittings were loose and showing age.
Corridors were very stuffy and smelly and the carpets very stained. Obvious that people smoke inside the building.
Room was musty and the roller blind in the bathroom on the bathtub/shower recess wall (large glass window) was mouldy. Shower over narrow bathtub a hazard to get in and out of.
Yes the motel is attached to a large shopping mall but the inconvenience of it being so far away from the city centre meant that a lot of time was spent travelling and back tracking.
Yes the bus was free but the times were not always convenient and some times the bus didn't have enough seats available (first come first on).
Therefore added cost hiring taxis, factor into the budget.
Swimming pool looks nothing like the site photos, plastic chair on bare concrete, no flash awnings etc.
Not enough tourist info available at the motel (no tourist desk, no brochures, etc)
Internet and WiFi in the foyer good but WiFi also in the rooms would be better and more convenient. Yes internet available in rooms but people carry ipads these days.
Breakfast selection was good but the dinner menu needs a little more variety.
Dining room staff very courteous, friendly and helpful.
The packed breakfast for early starts consisted of - small bottle of water, dry bun, apple and a dry croissant in a plastic bag. No choices offerred.
Comparing to past experiences in other countries this motel does not measure up, would not recommend the Novetel Kota Kinabalu to others.

  • Stayed: April 2013, travelled with family
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Thank FrogTravellingOn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this reviewResponded 27 May 2013

Dear FrogTravellingOn,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

It is regrettable that your recent stay with us was dissapointing and we have discussed your case at length with the team. Our team extends our apologies for the inconveniences you experienced.

Your remark has been carefully noted and we can assure you that the necessary steps have been taken to avoid such inconvenience in the future.

Meanwhile, if we can be of any assistance, please let us know.

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Reviewed 19 April 2013

Our experience at the Novotel was not a great one.
The shower was in the bath, & the bath was not in the best condition, with some large painted gouges in the enamel. Though we were on a non-smoking floor, the room & corridoor reaked of cigarettes. This was very unpleasant.
Our room was cleanly presented, however the joining doors in the room were a huge annoyance. We were awoken by drunken guests in the next room, yelling & screaming at 3:30 in the morning. As the sound easily passses through the joint door, it was a very uncomfortable first night. We complained to the staff & requested a new room, one without an joint door. The manager was apologetic & found us a new room.
The new room was clean & well presented upon first inspection. When we looked out the window, we noticed the window handle was not properly fastened so the window would not completely close. This let in noise from the streets below & the hot air in. The window closest to the floor has multiple large cracks on one side which were covered with masking tape. I was nervous to stand too close to this glass & it would prove dangerous for small children if they tapped the glass. We found another window outside our room in the same condition.
While one the surface the Novotel appears to be a well presented hotel, the building itself was appearing run down. The staff were friendly & helpful, however, I would not stay in the hotel again due to the physical condition of the building & the distance the hotel is from Kota Kinabalu's centre.

Room Tip: Request a room without a joining door & state if your a smoker or not.
  • Stayed: April 2013, travelled as a couple
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Thank Samantha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this reviewResponded 27 May 2013

Dear Samantha H,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for reviewing Novotel Kota Kinabalu 1Borneo on Tripadvisor.

We are sorry to hear that your recent stay at our hotel was not a pleasant one. Your remarks has been carefully noted and we can assure you that the necessary steps have been taken to avoid such inconvenience in the future.

We appreciate your feedback and we hope to welcome you again to Novotel Kota Kinabalu 1Borneo.

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Additional Information about The Klagan Regency

Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Spa Hotel in Kota Kinabalu
Price Range: £34 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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