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“satisfied” 4 of 5 bubbles
Review of The Klagan Regency

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The Klagan Regency
Ranked #58 of 91 Hotels in Kota Kinabalu
hongkong
Level Contributor
3 reviews
“satisfied”
4 of 5 bubbles Reviewed 20 June 2013

nice hotel and good service,5 star service staf...really helful and taking care of us during our stay and make our holiday being wonderful n great really big thank to rusmah and also the bell boy,overoll this hotel as good as a name..great job

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank garypadeshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 15 July 2013
Dear garypadeshi,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are pleased to read that you have thoroughly enjoyed your stay with us. We appreciate your compliments on our Front Office Associate - Ms Rusmah, yournotes are most gratifying and will be shared with the team. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

Thank you again for your patronage and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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834 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong
Level Contributor
4 reviews
4 hotel reviews
3 of 5 bubbles Reviewed 16 June 2013

Hi. Can anyone provide the hotel email, as I have stayed with the hotel for 2 nights, BUT they only credit ONE night points for me??

This hotel is my second time to stay. The hotel is located next to the mall (even heavy rain, you can still enjoy) and I love the food inside the shopping mall......But the hotel staff is not good, as they always not bring smile and looks angry! Everytime, I check-in and out, I am not happy to see them as well......But, as this hotel is the best in the area of Burneo, so I think I will come for the third time!

  • Stayed April 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank derektin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 18 July 2013
Dear derektin,

Greetings from Novotel Kota Kinabalu 1Borneo!

It has been a great pleasure to welcome you to our hotel and thank you for sharing your experience with us.

We are pleased to know that you particularly appreciate the location of our hotel being located next to 1Borneo Hypermall. Your remark on the staff has been carefully noted. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction. Kindly contact us at +60 88 529888 or Email: h6476.info@novotel1borneo.com to fix the point collection.

Thank you again for your patronage and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo for your third visit.
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india
1 review
2 of 5 bubbles Reviewed 11 June 2013

i was travel with my family from mumbai and we stay for 3 night in this hotel...the room is nice but at the night it so noisy until we cant sleep so i call the reception to change a room,but we wait so long more than1 hour until we go down at reception and so suprise the staf so rude until the supervisor roshma attending us and manage to get a new room for us and help us a lot during our stay in this hotel... the room service food it so teribble but,breakfast buffet is good.the housekeping didnt clean up our room until we have to asking .last day at this hotel we manage to get complimentary late check out by roshma as an apology for bad experience...hopely can improve 4 star service..good luck

  • Stayed May 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank phatanmumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 18 July 2013
Dear phatanmumbai,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for taking the time out to inform us of the difficulties you have encountered during your recent stay with us. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.

Your kind words have been passed on to our Front Office Supervisor, Rosmah, your feedback will certainly motivate our employees to strive harder in servicing our guests.

Thank you again for your patronage and we hope we will have the pleasure of welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
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Travellers are raving about these Kota Kinabalu hotels

Shanghai, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 June 2013

First visit to sbh n this hotel also...1st Impression It so Nice and 2nd impression it So incredible N Awesome..the Staf At Front Desk name rosmah So Helful,nice ,patient even We Cant Speak English Well And She Try Communicate With Hand Signal And Try to Speak A Bit Chinese...over Roll The Hotel Is So Good N Awesome I Will Definetly Suggest To My family Member

  • Stayed April 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank yeancool83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 15 July 2013
Dear yeancool83,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for taking the time to share your review on our hotel on Tripadvisor.

We are very pleased to read that you appreciated the friendliness of our staff and thoroughly enjoyed your visit to our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again should your travels bring you back to Kota Kinabalu.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
brunei
1 review
4 of 5 bubbles Reviewed 10 June 2013

Nice hotel in the middle of the big shopping mall..what can i say, from the moment we got to the hotel we're speechless. Nothing was too impossible to ask for. The staff are very friendly and helpful from the front desk to housekeeping. Keep it up you all good work and im looking forward for my next visit to borneo soon...

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank since89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 15 July 2013
Dear since89,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are very pleased to read that you appreciated the friendliness of our staff and enjoyed your visit to our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
1 review
4 of 5 bubbles Reviewed 6 June 2013

we stayed here for 3days 2nights last month.First, we received a room with bathtub, but we not really satisfy with the condition of the room bathtub. We met the Duty Manager and he gave us changed to a room that without bathtub. But we prefer our room is with bathtub, however the duty manager very helpful and get a better condition of the bathtub for us. But it still bit peeling off of the paint.
Our room package was included dinner, the food at the restaurant is good but
The food not really hot.
The housekeeper made our room very clean. But suggest if can give more mineral water in room. My
room's mini bar has few soft drinks inside(is free) but the fridge was not cold, called to check it but take more than 30min to change it.
The staff at reception was very helpful, name Stephanie. She can speak very well Chinese and help us more during our stay in here.
The manager also can speak very well cantonese, she really help us many about the information of the tour. She bring us to their tour counter (just beside the hotel) for our local tour trip.
The hotel just attache together with a shopping mall, very convenience but you can only order room service for your supper after 10pm because all around the shops are close.
very enjoy in here and hope management can get more chinese speaking staffs.
will introduce to friends and family.

  • Stayed May 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Queenie_11708
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 7 June 2013
Dear Queenie_11708,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are pleased to read that you have enjoyed your stay with us and particularly value our service and location. We appreciate your compliments on our Front Office Associate - Ms Stephanie Lau and Front Office Manager - Ms Michelle Tsen, your compliments are most gratifying and will be shared with the team.

Your remark on the bathtub and mini bar fridge has been carefully noted. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

Thank you again for your patronage and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Putrajaya, Malaysia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 5 June 2013

I am happy with the environment of hotel. The staffs are friendly and helpful. Food is good and the room is very clean and i satisfied with it. Amenities all are perfect.However, the parking is very limited and hotel should have more parking. Besides, the staff needs groom up because they were seen very sick and pale. Anyway being is Sabah for 4 days were so exciting!!!!

  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dinaeusoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 7 June 2013
Dear dinaeusoff,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are pleased to know that you have enjoyed your stay with us and particularly value our service, food and amenities. It is always a pleasure to have you with us.

Your remark on the parking space and staff grooming has been carefully noted. It is feedback such as yours that enables us to adjust and better serve our guests and meet their satisfaction.

Thank you again for your patronage and we all look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Klagan Regency

Property: The Klagan Regency
Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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