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“Value for money and Foods are truly ASIA”
Review of The Klagan Regency

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The Klagan Regency
Ranked #59 of 91 Hotels in Kota Kinabalu
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Value for money and Foods are truly ASIA”
Reviewed 26 July 2013

Come back again on 10 July 13... like before they greet us with a big smile, this time we choose room facing the UMS, like the view so much... everything is green.. make me feel so relax, Breakfast is like before, fantastic... like dinner buffet in certain place... Food for dinner is fantastic... they serve all the ASIAN Food... which this is what I'm looking for... Room is clean and tidy.. FOC for the mini bar item just for the Premier Room... So quiet during midnight make us have a very quality sleep. we are so lucky because this hotel attached with the shopping mall and a lot of discount due to HARI RAYA celebration... FOC for shuttle bus to town... sure will come back again and again and again.. Thanks to all the staff of Novotel 1 Borneo because made our holiday so nice...

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KusniL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 27 July 2013
Dear KusniL,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are pleased to read that you enjoyed your stay, your feedback is truly gratifying and will be shared with the team. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 July 2013 via mobile

I have stayed for 5 days 4 nite with my family in this hotel. Still remember when 1st our arrival we have been attending with full of smile from front desk staff.they service was very excellent and my room been upgraded as they promised before upon my reservation. Room was very nice and the eminities in rooms are successfully follow the standard of Novotel. I will highly recomended this hotel among my friends to come here.Special thanks to restaurant staff for the delicious menu to serve me n my family for breakfast n dinner.N for Front desk staff.i bit forget the name, correct me of.im wrong, mildred, Naslina, Byron and Michelle. They are like a golden brightness of Novotel Kota Kinabalu 1 Borneo

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rita298570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 27 July 2013
Dear Rita298570,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are pleased to read that you enjoyed your stay with your family, your feedback is truly gratifying and will be shared with the team. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday. Your kind words have been passed on to our associates, namely Mildred, Nadzlina, Byron and Michelle who have made your stay enjoyable.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 25 July 2013

Stayed for 6 nights in Novotel. Check in was good and fast, however, the front desk kept insisting that I produce coupons for my breakfast. After explaining 2x that I do not have any coupons but only an online booking, we moved on being briefed on the pool, gym and breakfast restaurant locations which was exceedingly useful.
Hotel was value for money but be prepared to live with some kinks in their service.
Concierage will direct you to the Inno Travel desk for booking of tours if you ask for assistance & the travel agent only takes cash so be sure to bring enough down to book your tours.
Stayed in the room 1918 which was on the highest floor but not facing KK. Rooms were clean & spacious. Bathroom was big with no bath-tub but modern & plenty of hot water was readily available.
Beds were relatively comfortable but the pillows provided were too high even for a side sleeper thus woke up with a slightly strained neck. Sheets were clean but there were some old stains that they kept hidden at the bottom of the beds. My sheets were not changed for all 6 nights.
Breakfast on the 5th floor was decent & they do change some of the food every day. Just be prepared to face hordes of your groups also dining at the same timings.
Rooms were made up at different speeds & standards for all 6 nights. Both of us were tea drinkers but the tea bags were never topped up & we had to call every night to have some tea bags brought up. There was a day where we left at 8+am & returned past 3pm & our rooms were still unmade! The room was occasionally vacuumed, bath towels/handtowels were cleared but not replaced across the 6 nights there. Call front desk for faster action. We called Housekeeping for tea once & it took 2 calls and 45 minutes for the tea bags to turn up.
The air-conditioning in the room kept switching off in the middle of the night & we called for help on the last night as we were sure that the air-con was on when we went the bed. We were informed that the main panel overheats and it will automatically cut off the power to the AC system in the middle of the night. The problem was ‘unsolvable’. After coming down to front desk to request for a change in rooms, the answer was that they were full and can only ‘look’ for a room after 8pm. My question of what happens if there are no rooms was not fielded and the front desk looked genuinely offended when I filed the complaint. Left with no choice, we left for our trip and upon coming back to the hotel past 8pm, we were notified that the problem has been fixed.
Faced with no other option we went back to the room hoping that it was true & presto! Everything worked fine in the last night.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank elizchua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 13 August 2013
Dear elizchua,

Greetings from Novotel Kota Kinabalu 1Borneo!

We would like to thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.

We are delighted to learn that appreciated our guestrooms and had a comfortable stay. On the other hand, your comments on the housekeeping service and air cond problem have been communicated to our team for their further review and action. It is always encouraging as our guests’ satisfaction is our primary concern.

It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.

We thank you for your patronage and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sabah
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 July 2013

The check in was prompt. Dine at The Square for breakfast. The spread comprised of western and asian varieties. The plus side is that you can just walk bag to the hotel if you really tired from shopping at the mall. But if you are really for a really pleasant stay with a full amenities, you better shop around. Overall the experience was not bad in comparison with it's neighbour hotel.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CeciliaFair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 27 July 2013
Dear CeciliaFair,

Greetings from Novotel Kota Kinabalu 1Borneo!

Thank you for sharing your review on our hotel on Tripadvisor.

We are pleased to read that you enjoyed your stay, we always enjoy getting feedback from our guests. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to Novotel Kota Kinabalu 1Borneo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 20 July 2013

Bad service! The first day of check in, I found the long hair (no me or my husband) on bed! My family room was found the red ant , ask to clean it but can't . Complains are promise to feed back within the 3 days which I stayed, nut until the time I checked out, no one tell me the cause and reason.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Cernieng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 13 August 2013
Dear Cernieeng,

Greetings from Novotel Kota Kinabalu 1Borneo!

We would like to thank you for choosing Novotel Kota Kinabalu 1Borneo as your accommodation and for sharing your review on our hotel on Tripadvisor.

We truly apologise for the inconvenience caused during your stay here. Your comments have been highlighted to our team for their review and action. It is through feedback such as yours that we are able to improve the quality of our products and services to better meet the needs of our guests.

We look forward to welcoming you back to Novotel Kota Kinabalu 1Borneo in the very near future and in the meantime, if we may be of any further assistance, please do not hesitate to let us know.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Klagan Regency

Property: The Klagan Regency
Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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