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“Nice Hotel with good service”
Review of The Klagan Regency

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The Klagan Regency
Ranked #68 of 91 Hotels in Kota Kinabalu
Reviewed 8 September 2013

  • Stayed: August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ian_ITraveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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211 - 217 of 843 reviews

Reviewed 5 September 2013

Positive:
-Helpful and accommodating staff, relatively. They arranged our tours without extra charge, I think but they didn't help us carry our luggage.
-Near the biggest mall in Kota Kinabalu, if you're into shopping.
-Relatively, clean rooms and spacious bathroom.

Negative:
-Ice spurting out of our aircon as if someone was sweeping inside. Weird.
-VERY early check-out time. 10am!!!!
-Far from city center though they have free shuttle service

  • Stayed: September 2013, travelled with friends
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Thank Jaymie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

My husband & I stayed 4 nights in August 2013 at the Novohotel Kota Kinabalu. We arrived late after having travel 24 hours and asked for a quiet room. After a long discussion with her boss the receptionist gave us a "special" room on the 17th floor, making us feel we were upgraded. In fact we just got the room we have booked and already paid for: a Premier double room so why the masquerade. The room smelled musty. In the bathroom, there were black moisture spots in the shower and water seeping between the joints of the floor tiles at every step. In fact, the hole hotel was very shabby with stains on the walls in our room. No French programs on the TV like TV5 or Franche24: why choose a French hotel brand if not to stay informed on what is going on in our part of the world? The day it rained, water was leaking from the ceiling in the lobby. The restaurant of the hotel was a big deception: tasteless food, cockroachs in the bread basket and circulating between the courses. All over the hotel was a poster with a special phone number for any claim. We tried it in vain, we left a written message for the director at the reception: no return. The hotel does not meet the Novotel standards we are used to and we choose to stay in other hotels than Novotels during the rest of our stay in Malaysia

  • Stayed: August 2013, travelled as a couple
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1  Thank gytta50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

the room size is average, clean but bedsheets at time stain,toilet clean,shower good.the swimming
pool is very dirty,alot of dirt at bottom of the pool.overall is a fine hotel.restaurant is just beside n good foods.

Room Tip: ask for premier room.
See more room tips
  • Stayed: August 2013, travelled with family
    • Value
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Thank gugud2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2013

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank WONGHM
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 26 August 2013 via mobile

stayed 4 nights. Room was not clean with view of roofs. The labour staff were good and friendly. Reception rude. Tourism desk alongside in arcade rude. Breakfast staff lovely. Manager made us uncomfortable watching staff. Windows were filthy. Expensive for what it was.

  • Stayed: August 2013
    • Value
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Thank mars2303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2013

Such a lovely hotel - very clean, an amazingly efficient service and extreme friendly, witty staff. The food was delicious, and the location convenient for shopping. The free shuttle bus into the city centre was also most welcome. A great way to end a back packing trip; a touch of luxury.

  • Stayed: August 2013, travelled solo
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1  Thank NJMMorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Klagan Regency

Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Spa Hotel in Kota Kinabalu
Price Range: £40 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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