I didn't expected much as it was the National Holiday in Malaysia and it's not easy to find a room. It's right next to the largest mall in Borneo, so I guess it's a great location for them but it's not the best for other travelers who want to explore the tourist KK. The reception was very slow. I was there earlier, at 1100, the check in time was 1400. So I agreed to just return at 1400. However, when I returned at 1400, the reception told me that there was no room and asked me to return 2 hours later. I refused as I saw another couples refused to go (for the same reason and they got the room shortly after). The room was just ok but I expect cleaner room (it seemed that the hotel was very busy and they cleaned the room in a rush). The breakfast was a joke. Go there only if it's included in your room price. The morning before I checked out, I asked the receptionist to please pre-book a taxi for me and she replied that I could just got one outside. I asked her because I saw a long queue outside and I was not quite sure about the taxi / taxi driver situation as I was new to the place, so I wanted to entrust the hotel to do so. I ended up waiting for 15 minutes outside the hotel. ok hotel with disappointing services (both the reception and the restaurant).
- Official Description (provided by the hotel):
- Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more less
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- Also Known As:
- Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
- Accor Kota Kinabalu
- Kota Kinabalu Novotel