We checked in at dinner time on New Year's day and the concierge seemed to be on holiday. Porter service was absent.
Front office staff were pleasant enough but impersonal. Same goes for service throughout the hotel, from housekeeping to concierge.
Our room was large with an adjoining door which made the room feel sparsely furnished. Curtains were worn and torn. Furniture had seen its better days. Chair fabric was stained and soiled. Floor laminates were warped and popping up in many places. The loose cable for LAN connection was faulty so internet connection in the room was random. Wifi was available only in the hotel lobby.
The best thing about this hotel is having 1Borneo mega mall at your doorstep. Very convenient. Apart from the mall, there is nothing much to explore in the area. It is a good 20 minutes from the seafront and city; which we were to find out later, is far more interesting. The highway leading to 1Borneo tends to be congested at rush hour. We got stuck for a half hour on our way back from Mari Mari Cultural village.
Overall, the experience failed to meet expectations of a Novotel branded hotel. If all you want is a reasonably clean place to rest your head and do not mind being a faceless guest, this hotel will do.
- Official Description (provided by the hotel):
- Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more less
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- Also Known As:
- Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
- Accor Kota Kinabalu
- Kota Kinabalu Novotel