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“Lovely Place” 5 of 5 bubbles
Review of The Klagan Regency

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The Klagan Regency
Ranked #58 of 91 Hotels in Kota Kinabalu
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Lovely Place”
5 of 5 bubbles Reviewed 14 July 2014 via mobile

Love this hotel very much, the staffs are friendly and helpful... the rooms are clean n comfortable... and the foods in The Square Restaurant very nice and delicious... the hotel is attach with the largest Hypermall in Kota Kinabalu and very convenience for shopper...
Highly recommand this to my family and friends....

Stayed July 2014, travelled with friends
Helpful?
Thank servayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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834 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
Fremantle
Level Contributor
115 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 14 July 2014 via mobile

Older style hotel in reasonable condition. It's position above a shopping centre makes it very convenient for many types of dining and shopping. No taxis required. The staff were helpful with requests and the pool was great on a hot day with no other people there and a great view.

Stayed July 2014, travelled as a couple
Helpful?
Thank Gulilfremantle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

I have been living in hotels around Kota Kinabalu for a few months, and after two weeks in Novotel I'm confident I found the best one in the city. The front desk has been extremely attentive and accommodating. The hotel is clean and well-maintained - you won't find any strange holes in the walls or missing bath tiles, which is strangely a standard problem for the other hotels in town. The convenient location in the mall, where you can buy basically anything you need including groceries, make it ideal for a long-term stay.

Room Tip: Some rooms have routers inside of them which is great for WiFi signal, although it has blinking ligh...
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank disgruntled_travelr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 22 September 2014
Dear disgruntled_traveir,

We're glad you enjoyed your recent stay with us and for your kind words about the hotel. On the issue of the blinking wifi lights, we're right in the middle of rectifying this problem right now and hope that this issue is resolved by the time you come back to stay with us again. Hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 9 July 2014

Clean rooms, good breakfast, and very friendly staff. I love this hotel! I stayed for 3 weeks and I have nothing to complain about. The wi fi works just great, very good sized room and I must say the staff and service is outstanding, very attentive and efficient. Near the mall and easy acces to taxi. Restaurant on the 5th floor and a nice cocktail bar on the 1st floor. I will stay here again.

Room Tip: go for 17- 19 floor rooms
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank oxfordbtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 22 September 2014
Dear oxfordtravel,

Thank you for your kind words about Novotel Kota Kinabalu 1Borneo. We're glad that you enjoyed your stay with us and do sincerely hope to see you back here again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 3 July 2014

We requested for interconnected rooms when we booked via booking.com but were told to be not available upon check-in. So, we were given 2 rooms located just beside each other but one of the rooms had water leaking from the ceiling, so they had to stay at the room at the other corner of the floor instead.

The rooms are considered quite new but the lack of adequate maintenance is evident. There was only 1 soap, conditioner and body shampoo in the bathroom. No toothbrush or 2nd soap for bathtub / shower despite being rated as a 4 star hotel. The glass cups were coated in fine layer of dust and there were strands of hairs on the toilet floor. The hand bidet's water pressure was much lower than other fixtures in the bathroom despite being turned on fully. In the early morning (around 6am), there was also no hot water coming from the rain shower.

I stayed for 2 nights but on the first night, the air-conditioner didn't work well and it was too hot to sleep comfortably. It was better on the second night though. The cabinet couldn't be closed fully as well, so the light in the cabinet was always on. The housekeeping staffs also forgot to replenish the towels and soap after removing them, so I had to give them a call at 6pm when I got back to my room to head for a shower before having my dinner. Even the feedback form provided didn't have usable adhesive, it was already stuck with dust.

Also, there was no complimentary car park and we had to pay up to RM8 maximum per day if we park in front of the hotel (which is still cheaper than using the shopping mall's car park). There used to be shuttle service from Warisan Square to 1Borneo, but it has already been stopped and if you take a taxi, it should cost about RM30 to travel from that place (opposite Waterfront) to this hotel.

Overall it's average for its price but does not receive the care that a 4 star hotel deserves.

Room Tip: Room 1007 had water leakage from the ceiling when we stayed there.
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  • Stayed June 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank BillyFCC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 22 September 2014
Dear BillyFCC,

We thank you for sharing with us the problems you encountered during your stay with us. We sincerely apologise that the type of room you requested for was not available upon check-in and the need to change to another room because of water leakage. Our hotel occupancy was rather high at that stage and we really regret the inconvenience that you were caused by not offering you your room preference.

Your comments on the limited in-room amenities has been highlighted to the management and we're looking into providing better options. The Housekeeping department has also been briefed on room cleanliness and their standard replenishment duties and that this area of their job scope needs to be improved, to ensure this problem does not occur again.

We hope that your recent experience does not deter you from staying with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rotterdam, The Netherlands
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 2 July 2014

The hotel comfortabel and is not outdated. However, the AC in our room was not functioning which has cost us 1 sleepless night. We have indicated this to the hotel staff multiple times and they did not change our rooms. They kept sending the maintenance guy who performed a reset of the AC which made it work for approximately 10 minutes.

The hotel staff however was very attentive and provided a very extensive breakfast and free taxi ride to the airport.

The hotel is conveniently located in a mall. However (as advertised) very far from city center.

  • Stayed August 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ABos2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 22 September 2014
Dear ABos2,

Thank you for the feedback on your stay with us. We apologise for the problem you had with the air-conditioning and rest assured that our Maintenance department has been informed of this and they will be doing an inspection on the condition of the air-cond units in all our rooms. We do hope that this has not deterred you staying with us again and hope to see you back here soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Klagan Regency

Property: The Klagan Regency
Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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