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“Run down” 3 of 5 bubbles
Review of The Klagan Regency

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The Klagan Regency
Ranked #58 of 91 Hotels in Kota Kinabalu
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834 reviews from our community

Traveller rating
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    288
    207
    94
    60
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Melbourne
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed 2 August 2014

I don't normally like to give negative reviews but feel this one is justified. i checked in on July 29 at 2 pm and checked out 3 hours later. From check in to check out nothing went right. I had booked into Premium Room. The fridge hadn't been stocked, I went to reception and explained I was supposed to have free mini bar with my rate. The fridge was not only empty but also not working. 4, yes 4 times I went to reception and told them the problem. Their understanding of English was difficult but I felt they knew what needed fixing. The room was small and tired looking. The tv system wasn't up to Novotel standard. I had hired a car and was told I had to park in the car park at the shopping centre, which of course wasn't free. Given the car was hired, and my responsibility, I didnt feel comfortable leaving it in a public car space. The room service menu was a joke. I have stayed at many Novotel properties, and can not believe they would put their name to this one. Yes it is attached to a shopping centre but the prices there are inflated compared to Suria Sabah in the city, of course it's designed for the tourists who dont know the prices. What made me check out was the fact that after 4 reminders and 3 hours the fridge still wasn't stocked or replaced. It's a fair way out of town. Think twice before staying here. I managed to get a room at Le Meridien for not much more and the difference was incredible.

  • Stayed July 2014, travelled solo
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Samwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 22 September 2014
Dear Samwah,

Thank you for your recent patronage at Novotel Kota Kinabalu 1Borneo. We're sorry to hear that your stay with us was not up to the Novotel standards and would really appreciate if you could let us know when you stayed with us so we could further investigate these problems that definitely needs to be rectified as soon as possible. If you have the time, please email us at h6476.marcommgr@novotel1borneo.com

Once again,we apologise for the inconvenience that you were caused and we hope to be able to resolve this problem so it will not occur again. Thank you for your time.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 31 July 2014

we stayed for about a week, the room felt a little stark and we had to have maintenance come and fix our air conditioning twice. The power went out two or three times throughout our stay and there was a large conference (made up of lots of young people) on so at night we could hear them running around, slamming doors, giggling and yelling to each other. It's good that the hotel is connected to the shopping centre and very convenient however next time I would definitely stay closer to the city centre of Kota Kinabalu because at times the traffic coming to and from 1borneo to the city was terrible.

  • Stayed February 2014, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kaysee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Communication D, Manager at The Klagan Regency, responded to this review, 22 September 2014
Dear Kaysee W,

Thank you for staying with us at Novotel Kota Kinabalu 1Borneo. We're sorry that you stay was disturbed by guests for an event that was held at the hotel. If this should happen again on your next stay with us, please feel free to call our reception desk for assistance in keeping the noise level down. We understand that the traffic can be pretty bad during rush hour and thus making your trip to and from the hotel, quite a long one. We do apologise for this and ask that you get information from our front office on our traffic here, to be plan your journeys. Thank you once again for your patronage and hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampere, Finland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 23 July 2014

We stayed only 1 night but it was very good experience. Rooms were comfortable and clean with a good view. Breakfast was awesome! There was so many things to choose and all were delicious.

There was big shopping mall next to the hotel.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank pirmaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 22 July 2014

Reception customer service could be better, check in procedure was slow. The location is good, but special parking space for customers, which was a pain!! The room was clean and comfortable, but cleanliness in the bathroom should be improved.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Carmen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Klagan Regency

Property: The Klagan Regency
Address: Tb-00-01 | 1Borneo Hypermall, Jalan UMS, Kota Kinabalu 88450, Malaysia (Formerly 1 Borneo Hotel)
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Spa Hotel in Kota Kinabalu
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Klagan Regency 3.5*
Number of rooms: 269
Official Description (provided by the hotel):
Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more   less 
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Also Known As:
Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
Accor Kota Kinabalu
Kota Kinabalu Novotel

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