I don't normally like to give negative reviews but feel this one is justified. i checked in on July 29 at 2 pm and checked out 3 hours later. From check in to check out nothing went right. I had booked into Premium Room. The fridge hadn't been stocked, I went to reception and explained I was supposed to have free mini bar with my rate. The fridge was not only empty but also not working. 4, yes 4 times I went to reception and told them the problem. Their understanding of English was difficult but I felt they knew what needed fixing. The room was small and tired looking. The tv system wasn't up to Novotel standard. I had hired a car and was told I had to park in the car park at the shopping centre, which of course wasn't free. Given the car was hired, and my responsibility, I didnt feel comfortable leaving it in a public car space. The room service menu was a joke. I have stayed at many Novotel properties, and can not believe they would put their name to this one. Yes it is attached to a shopping centre but the prices there are inflated compared to Suria Sabah in the city, of course it's designed for the tourists who dont know the prices. What made me check out was the fact that after 4 reminders and 3 hours the fridge still wasn't stocked or replaced. It's a fair way out of town. Think twice before staying here. I managed to get a room at Le Meridien for not much more and the difference was incredible.
- Official Description (provided by the hotel):
- Located within a 25-minute drive from the Kota Kinabalu International Airport, The Klagan Regency offers exceptional comfort and value in Kota Kinabalu. The hotel has direct access to 1Borneo Hypermall which houses a selection of over 300 shopping, leisure and dining outlets. The Klagan Regency is also an excellent venue for any events with the capacity to hold up to 1,800 persons. It's close proximity to many corporate and government offices as well as several tourist attractions in Kota Kinabalu, making this the preferred hotel for leisure and business travellers alike. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Hotels.com, Odigeo, Hotel.de, HRS and Ebookers so you can book your The Klagan Regency reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Kota Kinabalu 1borneo Hotel Kota Kinabalu
- Accor Kota Kinabalu
- Kota Kinabalu Novotel